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I have a virus on my computer and i cant get rid of it.


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10 replies to this topic

#1 vzxn

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Posted 27 November 2016 - 07:56 AM

So i booted my computer up this morning and it loaded up with a new icon on the task bar it was called osmi, the only remover that would detect it was hitman pro and my trial has now run out, i found the files in C:\Users\Daniel\AppData\Roaming and it created its own folder and many more called tempz with numbers on the end. I then removed them to the recycle bin as i was worried as to what they were doing.

 

Also i checked C:\Users\Daniel\AppData\Local\Temp and there was two folders at the top that looked like this- {D3F77C90-28CC-45B1-9515-BEA0FEA3C08B}

{7576F121-9F43-4EAC-80BB-519BA97BA8E7}

 

Could someone tell me how to clean the computer from these things.


Edited by hamluis, 27 November 2016 - 10:15 AM.
Moved from MRL to AII - Hamluis.


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#2 garioch7

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Posted 27 November 2016 - 01:37 PM

vzxn:
 
:welcome: to the Bleeping Computer Am I Infected? - What Do I Do? Forum.  My name is Phil.  I would like to address you by your first name if that is alright with you, since we will be working together.
 
I am sorry to hear that you are having issues with your computer.  I think that we should run a few preliminary security scans on your computer and see what turns up.
 
 
:step1: ESET Online Scanner using Internet Explorer:
 
Note 1: These instructions are for Internet Explorer only! If you're using Chrome or Firefox, you will need to download and install the ESET Smart Installer tool before it can scan.  See instructions here.
Note 2: You will need to disable your currently installed Anti-Virus, how to do so can be found here.
 
*Click this link to open ESET OnlineScan.
* Place a checkmark next to "Yes, I accept the Terms of Use", then click the greenstart.png button.
* When prompted allow the Add-On/Active X to install.
* In the new window that opens, tic the radio button next to Enable detection of potentially unwanted applications.
* Then click "Advanced settings", and make sure there is a checkmark next to only the following items (uncheck everything else):

  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology

*Then click the shieldstart.png button and ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
*When the scan completes, click List Found Threats (only if anything is found).
*Then click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
*Click back.png, then click finish.png to exit ESET Online Scanner.
 
Don't forget to re-enable your antivirus when finished!
 
 .

 
:step2: Download and install Malwarebytes Anti-Malware:
 
Please download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup-2.2.*.****.exe and follow the prompts to install the program ( * = program version numbers may vary - always get the latest version).
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • On the Dashboard, select Settings.
  • Click on Detection and Protection.
  • Ensure that Scan for rootkits is checked.  If not, check it.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard
  • Paste the contents of the clipboard into your next reply.

 

.

 

I would like you to copy and paste the logs from both scans into your next reply.  I will examine those and determine what our next step should be.  If there is evidence of serious infection, you might have to open a new thread in the Virus, Trojan, Spyware and Malware Removal Logs Forum, but let's not get ahead of ourselves yet.  Many less serious issues can be solved right here, in this Forum.
 
If I haven't responded to your reply in 48 hours, please send me a personal message.
 
Thank you and have a great day.
 
Regards,
-Phil


Member of the Unified Network of Instructors and Trusted Eliminators


#3 vzxn

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Posted 28 November 2016 - 06:18 AM

hi phil, the virus managed to delete the network adapaters of my pc so i couldnt access the internet i was worried and used the reset this pc option. After the pc reset the network adapters were still missing so i gave up and turned the pc of for the night, i woke up this morning booted on the pc and the network adapters were there and working anyway here are the results.

 

Eset found nothing and anitmalware stopped working everytime i scan



#4 vzxn

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Posted 28 November 2016 - 08:06 AM

i managed to get the malware bytes running

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 28/11/2016
Scan Time: 11:20
Logfile: scan.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.11.28.05
Rootkit Database: v2016.11.20.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Daniel

Scan Type: Custom Scan
Result: Completed
Objects Scanned: 480450
Time Elapsed: 1 hr, 49 min, 32 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)


Edited by vzxn, 28 November 2016 - 08:15 AM.


#5 garioch7

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Posted 28 November 2016 - 10:52 AM

vzxn:
 
Thanks for your post.  That is great news that neither ESET nor Malwarebytes found any issues. :thumbup2:  Let's run a few more scans to see if you have any adware, potentially unwanted programs, or other junk cluttering up your computer.

:step1: Please download AdwCleaner by Malwarebytes and save the file to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait for it to complete the update.
  • Click on I Agree button.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
.

:step2: Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Copy and paste the contents of JRT.txt into your next message.
.

Thank you and have a great day.

Regards,
-Phil

Member of the Unified Network of Instructors and Trusted Eliminators


#6 vzxn

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Posted 28 November 2016 - 10:59 AM

i used to scan my computer before with malware bytes and it only ever scanned around 200,000 objects now after i reset its scanning 400,000 items or more is this normal



#7 vzxn

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Posted 28 November 2016 - 11:02 AM

# AdwCleaner v6.030 - Logfile created 28/11/2016 at 16:01:37
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-11-28.2 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Daniel - DESKTOP-7Q7SECP
# Running from : C:\Users\Daniel\Downloads\AdwCleaner.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

No malicious folders found.


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

No malicious registry entries found.


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
No malicious Chromium based browser items found.

*************************

C:\AdwCleaner\AdwCleaner[S0].txt - [995 Bytes] - [28/11/2016 16:01:37]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1067 Bytes] ##########
 



#8 vzxn

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Posted 28 November 2016 - 11:06 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 10 Home x64
Ran by Daniel (Administrator) on 28/11/2016 at 16:04:21.78
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0




Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 28/11/2016 at 16:05:34.69
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#9 garioch7

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Posted 28 November 2016 - 11:29 AM

vzxn:
 
I just ran an MBAM scan on my computer.  It scanned 308,465 objects.  Scan numbers will depend on how many files are on your computer.  I am not seeing any evidence of malware in the scans that we ran.  
 
If you are still concerned  that your computer is infected, please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.
 
We are not permitted to work with FRST logs in this Forum.
 
Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
 
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
 
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.  That Forum is very busy and it can take five days, or longer, to get an initial reply.  Please do not "bump" your post because Malware Response Team members, when they see a reply, will think that you are already being assisted by another Team Member.
 
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
 
Thank you and have a great day.
 
Regards,
-Phil

Member of the Unified Network of Instructors and Trusted Eliminators


#10 vzxn

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Posted 28 November 2016 - 11:46 AM

Okay i think im just paranoid about it and thank you very much sir



#11 garioch7

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Posted 29 November 2016 - 07:55 AM

vzxn:

 

Thank you for your post.  On behalf of the Bleeping Computer community, thank you for choosing us to assist you with your computer concerns.  Should you require assistance in the future, please don't hesitate to post a new topic.  We are here to help.

 

Thank you and have a great day.

 

Regards,

-Phil


Member of the Unified Network of Instructors and Trusted Eliminators





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