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Laptop stuck.


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3 replies to this topic

#1 gojyo

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Posted 27 November 2016 - 02:38 AM

Hello, I am a computer technician and a laptop I was working on is password locked. It doesn't allow me to enter the BIOS when I press F2.

 

I also took the CMOS battery out and reseated it since that supposed to reset the BIOS to default. But it still gives me the same problem.

 

The laptop is a Lenovo Ideapad Y510 model.

 

Can anyone please tell me what can be done to solve this issue?

 

Thank you!



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#2 Havachat

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Posted 27 November 2016 - 06:56 AM

Does the Bios have a Password on it ?

Entering the Bios should not be an issue , very easy , but if it is Protected by a Password....then you need the password to continue and boot the laptop.



#3 Mishima

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Posted 27 November 2016 - 05:40 PM

Hello there,

 

Is it the BIOS password protected, or is it Windows password protected? Resetting CMOS does not work for Windows password reset, but for BIOS password, it should. Have you reset the jumper, or just disconnected the battery?



#4 Mishima

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Posted 02 December 2016 - 02:58 AM

Hello again, do you still need help on this?






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