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Activating ethernet > pc freezes


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#1 Deichkroete

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Posted 26 November 2016 - 12:23 PM

The title pretty much says it. Everything was working fine. Then I recently switched off the ethernet connection (by right-clicking the adapter and choosing "deactivate") and since then... I cannot reactivate it without crashing the pc. I click "activate", the status bar starts growing... and everything freezes. So I have to hard reset the pc via the reset button.

 

What can I do?

 

Some info about my system:

  • Desktop
  • Windows 10
  • x64
  • full retail version
  • half a year old system
  • new installation
  • Gainward GeForce GTX 970 Phoenix
  • ASRock H170 PRO4S H170
  • be quiet! System Power 8 500W
  • Intel Core™ i5-6500
  • Kingston HyperX DIMM 8GB DDR4-2133
  • Intel® Ethernet Connection (2) I219-V

Attached Files


Edited by Deichkroete, 26 November 2016 - 12:23 PM.


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#2 JohnC_21

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Posted 26 November 2016 - 12:52 PM

Have you tried reinstalling the LAN driver?

 

http://www.asrock.com/mb/Intel/H170%20Pro4S/?cat=Download&os=Win1064



#3 Deichkroete

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Posted 26 November 2016 - 01:33 PM

Have you tried reinstalling the LAN driver?

 

http://www.asrock.com/mb/Intel/H170%20Pro4S/?cat=Download&os=Win1064

 

Yes. The moment I do so (start the installation process) my system crashes. To be more precise. I CAN start the installation, but about half way in it crashes. The same happens when I uninstall the driver and then click "scan for hardware changes". 



#4 JohnC_21

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Posted 26 November 2016 - 02:00 PM

Can you uninstall the drive in Device Manager then reinstall? If not try doing it in Safe Mode. 



#5 Deichkroete

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Posted 26 November 2016 - 03:39 PM

Can you uninstall the drive in Device Manager then reinstall? If not try doing it in Safe Mode. 

What drive do you mean?



#6 JohnC_21

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Posted 26 November 2016 - 04:26 PM

Sorry, I meant to say driver. Right click your LAN driver in Device Manager and select Uninstall. Then Reinstall.



#7 Deichkroete

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Posted 26 November 2016 - 04:55 PM

Sorry, I meant to say driver. Right click your LAN driver in Device Manager and select Uninstall. Then Reinstall.

Oh, of course, sorry, could have guessed that :)

Unfortunately the same thing happens. Neither un- and reinstalling in device manager nor a "normal" installation via the link you provided works. Seems like every time the device is accessed in a certain way the crash occurs. Which is really odd, because I have been using the ethernet port for quite some time now (up until yesterday) without any problems.

 

Are the uploads I provided in the first post of any help?


Edited by Deichkroete, 26 November 2016 - 04:55 PM.


#8 JohnC_21

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Posted 26 November 2016 - 05:19 PM

I'm not an expert in diagnosing logs like the ones you attached, sorry. Hopefully usamsa can determine what is causing the crashes from the posted logs. 

 

Did you try uninstalling the driver in Safe Mode? It's possible there is a hardware fault in the LAN chipset. Do you have a live linux disk available to test the LAN?


Edited by JohnC_21, 26 November 2016 - 06:24 PM.


#9 Deichkroete

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Posted 26 November 2016 - 06:19 PM

Hey this really worked! Uninstalling the driver in safe mode and then booting normally "repaired" the whole thing. Now I can use the ethernet again (apparently). Thanks a lot John!



#10 JohnC_21

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Posted 26 November 2016 - 06:25 PM

No problem,

Glad uninstalling in Safe Mode fixed it. Thanks for the update.



#11 usasma

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Posted 27 November 2016 - 05:57 AM

Just posting so I'll be notified if you reply back.

Then we can start the log analysis if needed.

Good luck!


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