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Certain Websites Aren't Loading On Any Device On My Internet Connection


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13 replies to this topic

#1 HairyHippo

HairyHippo

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  • Local time:06:14 AM

Posted 26 November 2016 - 09:20 AM

Hello,

I am having difficulty accessing certain websites, such as reddit, imgur, and the BBC website. I am unable to access any of them on any of my devices, which include: HP Pavilion g6 with Windows 8 / 8.1 (I factory reset it back to 8 whilst trying to fix this problem), Nokia Lumia 530, Tesco Hudl 2, various Android smartphones, and an Amazon Kindle Fire. I have tried various browsers also. My router is a BT Home Hub 4 (wireless connection). I am almost certain it is to do with the router or the connection, as my friend can access them with his own BT Home Hub 4, in the same area.

 

I have tried all manner of solutions such as resetting all devices and the router to factory defaults and messing with the DNS settings that I had seen as a fix to this problem by setting 8.8.8.8 as a primary and 8.8.4.4 as a secondary (although I do not fully understand it). I have tried pinging the websites with the command prompt and "request timed out" each time.  I am at my wit's end and any help would be appreciated greatly.

 

MiniToolBox Results:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Lewis (administrator) on 26-11-2016 at 02:53:41
Running from "C:\Users\Lewis\Downloads"
Microsoft Windows 8  (X64)
Model: HP Pavilion g6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter = WiFi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="WiFi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Lewis
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-68-9D-2D-FC-8E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter WiFi:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 20-68-9D-2D-FC-8E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::22:c963:c6bc:e9c2%14(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.74(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 26 November 2016 00:30:41
   Lease Expires . . . . . . . . . . : 27 November 2016 02:38:11
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 337668253
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-C5-D1-92-28-92-4A-5A-64-44
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : C1-LINE.COM
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 28-92-4A-5A-64-44
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  BThomehub.home
Address:  192.168.1.254
 
Name:    google.com
Addresses:  2a00:1450:4009:80c::200e
 216.58.212.110
 
 
Pinging google.com [216.58.212.78] with 32 bytes of data:
Reply from 216.58.212.78: bytes=32 time=68ms TTL=51
Reply from 216.58.212.78: bytes=32 time=38ms TTL=51
 
Ping statistics for 216.58.212.78:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 68ms, Average = 53ms
Server:  BThomehub.home
Address:  192.168.1.254
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 2001:4998:44:204::a7
 98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=190ms TTL=45
Reply from 206.190.36.45: bytes=32 time=315ms TTL=45
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 190ms, Maximum = 315ms, Average = 252ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...12 68 9d 2d fc 8e ......Microsoft Wi-Fi Direct Virtual Adapter
 14...20 68 9d 2d fc 8e ......Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
 12...28 92 4a 5a 64 44 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 36...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.74     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.74    281
     192.168.1.74  255.255.255.255         On-link      192.168.1.74    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.74    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.74    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.74    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 14    281 fe80::/64                On-link
 14    281 fe80::22:c963:c6bc:e9c2/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
 
System errors:
=============
Error: (11/26/2016 12:56:48 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.
 
 
Error: (11/26/2016 12:56:32 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (11/26/2016 12:56:08 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.
 
 
Error: (11/26/2016 12:35:33 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 0.
 
Error: (11/26/2016 12:35:33 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 0.
 
Error: (11/22/2016 10:08:56 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service terminated with the following error: 
%%21 = The device is not ready.
 
 
Error: (11/22/2016 10:08:54 AM) (Source: Service Control Manager) (User: )
Description: The IP Helper service terminated with the following error: 
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Error: (11/22/2016 10:07:23 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!
 
Error: (08/30/2012 06:11:43 AM) (Source: DCOM) (User: )
Description: {9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (08/30/2012 06:09:43 AM) (Source: DCOM) (User: )
Description: {9E175B6D-F52A-11D8-B9A5-505054503030}
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2016-11-26 02:53:30.377
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-11-26 02:53:27.546
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-11-26 02:53:17.002
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-11-26 02:43:51.541
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-11-26 02:37:02.483
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-11-26 02:25:39.497
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-11-26 02:25:30.520
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-11-26 02:25:30.424
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-11-26 02:25:30.328
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-11-26 01:34:15.939
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.5.635 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{1F56414D-D7F6-2DBF-BF65-1AC1A8609C03}) (Version: 8.0.881.0 - Advanced Micro Devices, Inc.)
AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.3.26.0 - AppEx Networks)
Connected Music powered by Universal Music Group version 1.0 (HKLM-x32\...\{46037DC7-F927-46DF-935F-D6F122BDD34B}_is1) (Version: 1.0 - Snowite)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1.5407 - CyberLink Corp.)
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.1.1916 - CyberLink Corp.)
CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{4862344A-A39C-4897-ACD4-A1BED5163C5A}) (Version: 2.0.1.3119 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.1.1926 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.1.1925 - CyberLink Corp.)
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.6.4319 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.4.5527 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Energy Star (HKLM\...\{0FA995CC-C849-4755-B14B-5404CC75DC24}) (Version: 1.0.8 - Hewlett-Packard)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.0.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM\...\{F244D07D-1876-4CDD-914D-214E15A8D327}) (Version: 4.2.5.1 - Hewlett-Packard Company)
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: v1.0 - Meridian Audio Ltd)
HP CoolSense (HKLM-x32\...\{16B7BDA1-B967-4D2D-8B27-E12727C28350}) (Version: 2.10.3 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{1AC082E0-049D-4C5C-9ECF-9473AD5A949D}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.3.0 - WildTangent)
HP Quick Launch (HKLM-x32\...\{4ED7050C-9332-4FB2-AB07-E94F25A53D39}) (Version: 3.0.3 - Hewlett-Packard Company)
HP Registration Service (HKLM\...\{E4D6CCF2-0AAF-4B9C-9DE5-893EDC9B4BAA}) (Version: 1.0.5976.4186 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{835B275B-F29B-464B-BD4B-097FD55FAB0A}) (Version: 4.6.8.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{B8019B54-F9BE-490A-9619-6D06F18F129F}) (Version: 7.0.32.44 - Hewlett-Packard Company)
HP Utility Center (HKLM-x32\...\{0C57987A-A03A-4B95-A309-D23F78F406CA}) (Version: 1.0.7 - Hewlett-Packard)
HP Wireless Button Driver (HKLM-x32\...\{941DE69D-6CEE-4171-8F1F-3D7E352AA498}) (Version: 1.0.5.1 - Hewlett-Packard Company)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6417.0 - IDT)
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: 15.0.179 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.262 - McAfee, Inc.)
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Qualcomm Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Qualcomm Atheros)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.3.730.2012 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.2.8400.29029 - Realtek Semiconductor Corp.)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.2.10.12 - Synaptics Incorporated)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 35%
Total physical RAM: 5730.26 MB
Available physical RAM: 3722.6 MB
Total Virtual: 9826.26 MB
Available Virtual: 7355.84 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:677.63 GB) (Free:645.77 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:19.8 GB) (Free:2.46 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LEWIS
 
Administrator            Guest                    Lewis                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
26-11-2016 00:16:01 Windows Update
 
**** End of log ****

Edited by HairyHippo, 26 November 2016 - 09:23 AM.


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#2 Trikein

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Posted 26 November 2016 - 09:35 AM

From CMD(Windows Key + R > CMD), can you ping reddit.com? If not, try a tracert reddit.com. 

 

Also, you said you used 8.8.8.8 but I don't see your DNS set to that. Did you set it back before running the test above?

 

Last, I saw a DNS suffix of "C1-LINE.COM" on your ethernet connection. Do you have a VPN or use the computer at work? From just googling around, I am seeing some connection between that site and csof.net which is related to malware. 



#3 HairyHippo

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Posted 26 November 2016 - 10:08 AM

This is what I get if I ping and tracert reddit:

 

Microsoft Windows [Version 6.2.9200]
© 2012 Microsoft Corporation. All rights reserved.
 
C:\Users\Lewis>ping reddit.com
 
Pinging reddit.com [81.139.57.97] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
 
Ping statistics for 81.139.57.97:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 
C:\Users\Lewis>tracert reddit.com
 
Tracing route to reddit.com [81.139.58.97]
over a maximum of 30 hops:
 
  1    10 ms     4 ms     6 ms  BThomehub.home [192.168.1.254]
  2    23 ms    23 ms    20 ms  217.32.147.96
  3    20 ms    23 ms    20 ms  217.32.147.126
  4    30 ms    24 ms    24 ms  212.140.206.90
  5    56 ms    23 ms    24 ms  217.41.169.229
  6    26 ms    23 ms    24 ms  217.41.169.109
  7    26 ms    23 ms    23 ms  acc2-xe-7-2-0.sf.21cn-ipp.bt.net [109.15
3]
  8    29 ms    29 ms    36 ms  core1-te0-4-0-2.ilford.ukcore.bt.net [10
1.129]
  9    30 ms    28 ms    31 ms  core1-hu0-1-0-0.southbank.ukcore.bt.net
127.63]
 10    30 ms    30 ms    32 ms  195.99.127.167
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.

 

Yes, I set the DNS back because I tried it last night and this morning and it worked neither time.

 

I don't use a VPN and I don't use a computer at work. I suspected something related to malware, although neither McAfee nor Norton picked up on anything



#4 Trikein

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Posted 26 November 2016 - 10:23 AM

It looks like a DNS problem at the ISP level. 81.139.58.97 is not Reddit, but some server on BT.com. Maybe they are moving some traffic to CDNs, which are servers kept on the ISP to store frequently used websites so the ISP doesn't have to "go online" to find them. Try setting your DNS on your computer to one of these UK DNS other then your ISP's. See here on which DNS to use and see here on how to set static DNS.

 

Also, try pinging reddit by IP and not website:

 

Pinging reddit.com [151.101.1.140] with 32 bytes of data:

Reply from 151.101.1.140: bytes=32 time=14ms TTL=59

Reply from 151.101.1.140: bytes=32 time=15ms TTL=59

Reply from 151.101.1.140: bytes=32 time=14ms TTL=58

Reply from 151.101.1.140: bytes=32 time=15ms TTL=59

 

Ping statistics for 151.101.1.140:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 14ms, Maximum = 15ms, Average = 14ms


Edited by Trikein, 26 November 2016 - 10:23 AM.


#5 HairyHippo

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Posted 27 November 2016 - 07:07 AM

I've tried using every single one of the DNS on that website and not a single one makes a difference. 

If I ping by IP I get this:

 

Microsoft Windows [Version 6.2.9200]
© 2012 Microsoft Corporation. All rights reserved.
 
C:\Users\Lewis>ping 151.101.1.140
 
Pinging 151.101.1.140 with 32 bytes of data:
Reply from 151.101.1.140: bytes=32 time=32ms TTL=52
Reply from 151.101.1.140: bytes=32 time=31ms TTL=52
Reply from 151.101.1.140: bytes=32 time=29ms TTL=52
Reply from 151.101.1.140: bytes=32 time=33ms TTL=52
 
Ping statistics for 151.101.1.140:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 33ms, Average = 31ms

Edited by HairyHippo, 27 November 2016 - 09:04 AM.


#6 Trikein

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Posted 27 November 2016 - 10:33 AM

Yea, this is pretty weird. I am not exactly sure what is going on. 81.139.58.97 is not ANY IP for Reddit. The IP has no PTR (reverse domain), isn't blacklisted, and is maintained by BT Public Internet Service. I did a port scan and found HTTP and HTTPS open, but it fails to connect. If it was a CDN, I would expect a PTR. If it was a hijack, I would expect it not to be on BT. I also don't understand why your google DNS would give a different answer then my google DNS. Can you try asking directly using NSlookup?

 

C:\Users\>nslookup reddit.com 8.8.8.8

Server:  google-public-dns-a.google.com

Address:  8.8.8.8

 

Non-authoritative answer:

Name:    reddit.com

Addresses:  151.101.1.140

          151.101.65.140

          151.101.193.140

          151.101.129.140

reddit.com. A IN 136 7ms 151.101.1.140 reddit.com. A IN 136 7ms 151.101.129.140 reddit.com. A IN 136 7ms 151.101.193.140 reddit.com. A IN 136 7ms 151.101.65.140

#7 HairyHippo

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Posted 27 November 2016 - 10:38 AM

Microsoft Windows [Version 6.2.9200]
© 2012 Microsoft Corporation. All rights reserved.
 
C:\Users\Lewis>nslookup reddit.com 8.8.8.8
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Non-authoritative answer:
Name:    reddit.com
Addresses:  213.120.234.114
          213.120.234.150


#8 Trikein

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Posted 27 November 2016 - 10:53 AM

Where are you setting up your DNS? In the router or on the PC? If you ping and get 1 IP and then nslookup to 8.8.8.8 and get another IP, then your PC can't be using 8.8.8.8 for DNS. 

 

Also, are you using parental controls on your router or BT account? I have seem some mention of it randonly coming on and blocking some sites. 

 

Next, what do you get if you compare a "ping imgur.com" vs "NSlookup imgur.com 8.8.8.8"?

 

Next, what is the first octet or number of your IP address? Does it match any of the IP's you are getting for the websites? Trying to see if you are getting a loopback.

 

Last, I think it sounds related to this thread on BT's forums. It doesn't have a solution though. Have you called BT and asked them what they think? That their DNS may be giving out incorrect records?


Edited by Trikein, 27 November 2016 - 10:55 AM.


#9 Trikein

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Posted 27 November 2016 - 11:11 AM

I was thinking malware at first, but how would it effect every device, including android? Maybe if your router was infected....but Im not at that point yet.



#10 HairyHippo

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Posted 27 November 2016 - 11:11 AM

Haha I think I've solved it. When I entered  213.120.234.114 into the address bar it came up with this message http://imgur.com/a/gCfKj , which I had not seen before. So I entered the account, and turned off the parental controls and now the sites are working. However, I am very much confused as to why they sites would be blocked by that anyway, as they had never been blocked before (only in the last few days), there were no usual Parental Control Blocked screens when I tried to access them (just an ERR_TIMED_OUT on Chrome), and I can't see the BBC site being blocked for any reason. Some mighty confusing stuff.



#11 Trikein

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Posted 27 November 2016 - 11:19 AM

Weeeew! That had me really confused for a second. But yea, I actually saw reports of that on BT's forum. Looks like last year they just started turning it on by default. From looking at the forum, I would not want to have them as my ISP. Cheers and good luck from across the pound.



#12 HairyHippo

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Posted 27 November 2016 - 11:23 AM

Thanks for your help mate :)



#13 Trikein

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Posted 27 November 2016 - 11:49 AM

What I find funny is the first BT thread where the user thought it was a proxy issue when it was probably also a parental control issue and the BT agent didn't catch it. That makes me feel better for not catching it right away.

 

PS. I would check if the 81.x.x.x is your private IP and if so edit it from your post. I think BT might replace the IP of the website with your external IP if parental controls are blocking it. No point giving out your private IP for everyone to see. 



#14 HairyHippo

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Posted 27 November 2016 - 12:43 PM

The 81... IP is not mine as far as I can see






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