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BSOD when computer is idle (Kernel Power critical error)


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#1 Axtrolab

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Posted 26 November 2016 - 08:50 AM

Hello everyone!
I'm having some annoying problems with my computer that runs Windows 10 Home Edition (updated in April from Windows 7 and never had problems so far).
In particular, over the last week I'm starting having BSODs with subsequent reboot when the computer is idle, even if for only five minutes.
I've taken a look to the event viewer and supposedly the BSOD is due to the Kernel Power critical error (event 41). Actually, the critical error is preceded by other errors (not critical). Here's a small list:
 
Critical 25/11/2016 21:48:01 Kernel-Power 41 (63)
Error 25/11/2016 21:48:25 EventLog 6008
Error 25/11/2016 19:05:12 Kernel-Power 137 
Error 25/11/2016 19:05:10 DistributedCOM 10016 
Error 25/11/2016 18:07:52 DistributedCOM 10016 
Error 25/11/2016 18:07:36 Dhcp-Client 1002 
Error 24/11/2016 23:28:10 DistributedCOM 10010
Error 24/11/2016 23:28:10 DistributedCOM 10010 
Error 24/11/2016 23:28:10 DistributedCOM 10010 
Error 24/11/2016 23:28:10 DistributedCOM 10010 
Error 24/11/2016 19:56:07 Kernel-Power 137 
Error 24/11/2016 19:56:06 DistributedCOM 10016 
Error 24/11/2016 19:10:38 DistributedCOM 10016 
Error 24/11/2016 15:00:32 Application Error 1000 (100)
Error 24/11/2016 14:58:43 DistributedCOM 10016 
Error 24/11/2016 14:58:04 Dhcp-Client 1002

Now, I've tried enabling automatic standby (previously turned off), disabling quick boot, updated all drivers and do an antivirus scan in safe mode, but didn't worked.

I've scanned my RAM with Memtest86 and it found 6 errors of this type:

[Note] RAM may be vulnerable to hig frequency row hammer bit flips
Test 13 Addr: 48F4060 Expected: 19613FF1 Actual 19613FF9 CPU: 0
Test 13 Addr: 50F5424 Expected: 9B1DBAF9 Actual 9A1DBAF9 CPU: 0
Test 13 Addr: 50F579C Expected: EC6E18A7 Actual EC4E18A1 CPU: 0

(There are only three errors here, that's because I wasn't able to capture the other three, but they are of the same kind)

Other infos:

 

My PC:

Asus Essentio CM6650

4 GB RAM (1 module) M378B5273DH0-CH9 DDR3

Intel core i5 2310 CPU @2.90 GHz Sandy Bridge

Dedicated 1 GB NVidia GeForce GT530 Graphics

 

Kernel power details (some descriptions are in Italian):

Nome registro: System
Origine:       Microsoft-Windows-Kernel-Power
Data:          25/11/2016 21:48:01
ID evento:     41
Categoria attività:(63)
Livello:       Critico
Parole chiave: (70368744177664),(2)
Utente:        SYSTEM
Computer:      Nu-PC
Descrizione:
Riavvio del sistema senza un regolare arresto. Questo errore può essere causato da un'interruzione, un arresto anomalo o un'interruzione dell'alimentazione imprevista del sistema.
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>4</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2016-11-25T20:48:01.433773900Z" />
    <EventRecordID>4688</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Nu-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">126</Data>
    <Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
    <Data Name="BugcheckParameter2">0xfffff802a0a215b0</Data>
    <Data Name="BugcheckParameter3">0xffffb88071f482b8</Data>
    <Data Name="BugcheckParameter4">0xffffb88071f47ae0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">8</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
  </EventData>
</Event>

If it helps I can attach Memtest86 log file.

 

PS: Last week I installed Oracle XE 11g, and in background it occupies up to 100% physical memory, could it be the cause?

 

Thank you in advance!


Edited by Axtrolab, 26 November 2016 - 08:54 AM.


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#2 JinXiang91

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Posted 26 November 2016 - 09:06 AM

 

Hello everyone!
I'm having some annoying problems with my computer that runs Windows 10 Home Edition (updated in April from Windows 7 and never had problems so far).
In particular, over the last week I'm starting having BSODs with subsequent reboot when the computer is idle, even if for only five minutes.
I've taken a look to the event viewer and supposedly the BSOD is due to the Kernel Power critical error (event 41). Actually, the critical error is preceded by other errors (not critical). Here's a small list:
 
Critical 25/11/2016 21:48:01 Kernel-Power 41 (63)
Error 25/11/2016 21:48:25 EventLog 6008
Error 25/11/2016 19:05:12 Kernel-Power 137 
Error 25/11/2016 19:05:10 DistributedCOM 10016 
Error 25/11/2016 18:07:52 DistributedCOM 10016 
Error 25/11/2016 18:07:36 Dhcp-Client 1002 
Error 24/11/2016 23:28:10 DistributedCOM 10010
Error 24/11/2016 23:28:10 DistributedCOM 10010 
Error 24/11/2016 23:28:10 DistributedCOM 10010 
Error 24/11/2016 23:28:10 DistributedCOM 10010 
Error 24/11/2016 19:56:07 Kernel-Power 137 
Error 24/11/2016 19:56:06 DistributedCOM 10016 
Error 24/11/2016 19:10:38 DistributedCOM 10016 
Error 24/11/2016 15:00:32 Application Error 1000 (100)
Error 24/11/2016 14:58:43 DistributedCOM 10016 
Error 24/11/2016 14:58:04 Dhcp-Client 1002

Now, I've tried enabling automatic standby (previously turned off), disabling quick boot, updated all drivers and do an antivirus scan in safe mode, but didn't worked.

I've scanned my RAM with Memtest86 and it found 6 errors of this type:

[Note] RAM may be vulnerable to hig frequency row hammer bit flips
Test 13 Addr: 48F4060 Expected: 19613FF1 Actual 19613FF9 CPU: 0
Test 13 Addr: 50F5424 Expected: 9B1DBAF9 Actual 9A1DBAF9 CPU: 0
Test 13 Addr: 50F579C Expected: EC6E18A7 Actual EC4E18A1 CPU: 0

(There are only three errors here, that's because I wasn't able to capture the other three, but they are of the same kind)

Other infos:

 

My PC:

Asus Essentio CM6650

4 GB RAM (1 module) M378B5273DH0-CH9 DDR3

Intel core i5 2310 CPU @2.90 GHz Sandy Bridge

Dedicated 1 GB NVidia GeForce GT530 Graphics

 

Kernel power details (some descriptions are in Italian):

Nome registro: System
Origine:       Microsoft-Windows-Kernel-Power
Data:          25/11/2016 21:48:01
ID evento:     41
Categoria attività:(63)
Livello:       Critico
Parole chiave: (70368744177664),(2)
Utente:        SYSTEM
Computer:      Nu-PC
Descrizione:
Riavvio del sistema senza un regolare arresto. Questo errore può essere causato da un'interruzione, un arresto anomalo o un'interruzione dell'alimentazione imprevista del sistema.
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>4</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2016-11-25T20:48:01.433773900Z" />
    <EventRecordID>4688</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Nu-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">126</Data>
    <Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
    <Data Name="BugcheckParameter2">0xfffff802a0a215b0</Data>
    <Data Name="BugcheckParameter3">0xffffb88071f482b8</Data>
    <Data Name="BugcheckParameter4">0xffffb88071f47ae0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">8</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
  </EventData>
</Event>

If it helps I can attach Memtest86 log file.

 

PS: Last week I installed Oracle XE 11g, and in background it occupies up to 100% physical memory, could it be the cause?

 

Thank you in advance!

 

Hi,

please kindly upload the BSOD for us to analyze.

Thanks.



#3 Axtrolab

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Posted 26 November 2016 - 09:50 AM

Here it is, I used Bluescreenview.

The other BSODs have the same bug check string.

 

28rpr4p.jpg



#4 JinXiang91

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Posted 26 November 2016 - 10:02 AM

Here it is, I used Bluescreenview.

The other BSODs have the same bug check string.

 

28rpr4p.jpg

Hi,

Please advise if you are running on the latest patch of Nvidia driver.

Thanks.



#5 Axtrolab

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Posted 27 November 2016 - 03:45 AM

Thank you for the quick replies!

I updated my NVidia drivers with GeForce Game Ready (I thought they were already updated because Device Manager said so, but they weren't).

So, it was only about video drivers? 



#6 JinXiang91

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Posted 27 November 2016 - 04:45 AM

Thank you for the quick replies!
I updated my NVidia drivers with GeForce Game Ready (I thought they were already updated because Device Manager said so, but they weren't).
So, it was only about video drivers? 

Lets keep our fingers cross and hopefully the error wouldnt occur again.

Please revert if the error persist.

Thanks.

#7 Axtrolab

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Posted 27 November 2016 - 04:49 AM

Since I've updated the drivers all these errors haven't been showing up again in the event viewer, so probably the outdated drivers were the problem...

I'll let you know if the error persits. Thank you so much!



#8 Axtrolab

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Posted 09 December 2016 - 12:05 PM

Unfortunately I've to bump this topic because the problem has returned...

I wasn't using the computer and so it was in standby (turned off monitor) but something like 10 minutes later it rebooted but this time without any BSODs (I checked BlueScreenView) and after the reboot it displayed the message "Update successfully installed". Since when Windows reboots the computer to install his updates without even warning the user?! Is it normal?

I checked the Event Viewer and there's the usual Kernel Power error (41) preceded and succeded by other errors.

Here they are:

 

 
Error 09/12/2016 17:54:36 DistributedCOM 10016
Error 09/12/2016 17:42:09 Service Control Manager 7000
Error 09/12/2016 17:42:09 Application Popup 1060
Warning 09/12/2016 17:42:03 Tcpip 4291
Warning 09/12/2016 17:42:03 Tcpip 4291
Error 09/12/2016 17:42:01 Eventlog 1101
Critical 09/12/2016 17:41:29 Kernel-Power 41 (63)  <<-----
Warning 09/12/2016 17:35:48 Winlogon 6001
Error 09/12/2016 17:33:50 Kernel-Power 137
Error 09/12/2016 17:33:49 DistributedCOM 10016

 

Kernel Power description:

Nome registro: System
Origine:       Microsoft-Windows-Kernel-Power
Data:          09/12/2016 17:41:29
ID evento:     41
Categoria attività:(63)
Livello:       Critico
Parole chiave: (70368744177664),(2)
Utente:        SYSTEM
Computer:      NU-PC
Descrizione:
Riavvio del sistema senza un regolare arresto. Questo errore può essere causato da un'interruzione, un arresto anomalo o un'interruzione dell'alimentazione imprevista del sistema.
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>4</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2016-12-09T16:41:29.576040200Z" />
    <EventRecordID>6702</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>NU-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">131257752460522390</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
  </EventData>
</Event>

My NVidia drivers should be okay.

Thank you.


Edited by Axtrolab, 09 December 2016 - 12:06 PM.





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