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No sound coming from AUX jack?

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#1 kvdence


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Posted 25 November 2016 - 06:38 PM

I had a pretty bad malware infection a couple days ago which was since solved. 

This is a separate issue. Not sure if the malware damaged any of my hardware or drivers but, all of a sudden, I'm not able to use headphones in my laptops AUX jack. I've tried uninstalling and reinstalling drivers, using the audio troubleshooter and even making sure it wasn't my headphones by using it in another laptop (they worked fine). If my headphones are plugged into my laptop, any sound just comes through the built-in speakers...

I use FL Studio to produce music. Inside the audio settings, there are options for using different audio drivers such as ASIO4ALL and my default Conexant HD Audio drivers. I've tried all the options and they don't work. 

That's all just from plugging my cans directly into the AUX port

I also have a Presonus USB audio interface which appears to have stopped working properly too. I've uninstalled and reinstalled the latest drivers but any sound coming through my speakers (the ones connected to my audio interface) or my headphones (through the audio interface also) sound muffled. Almost as if there were a thick blanket over the speakers themselves. I've tried the interface in another laptop and got the same results. Any audio signal coming through sounds messed up.

All of this started a couple days ago. I was trying to troubleshoot my audio issues one morning and came upon the KMS-R@1n.exe Trojan. Since then, my audio hasn't worked. I can only hear decent audio through the built-in laptop speakers.

Please help! I'm a producer and I can't get any work done if I can't hear anything!

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#2 AlikDiana


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  • Local time:08:27 PM

Posted 23 December 2016 - 03:28 AM

If it is not the hardware problem or driver problem, you can try to these things:


Audio Output Device Settings

Step 1: Right click the audio icon in the lower right corner of the task bar. And choose "PlayBack Devices" item.

Step 2: Set default audio output device.


Turn off Audio Enhancements

Right click the default device and choose "Properties".

After you enter the sound audio properties, switch to the "Enhancements" item and select the option "Disable all sound effects", and then click "OK".

After that, try to play a video or audio to check if the audio device works. If not, set another audio device as the default audio output device (if you have), and continue follow the same way.


Choose Different Audio Formats

Choose the default device and right click it, choose the "Properties". Choose the "Advanced" item, and below the default format, try to set the different sample rate. And retest your audio device again.

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