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Windows 7 Unstable OXC 22 System Restore and more


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3 replies to this topic

#1 marionw

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Posted 25 November 2016 - 03:29 PM

Using Seamonkey and Firefox browsers. Started with videos in webpages not working. Then mouse pointer became unstable. Tried a system restore and got the oxc 22 error. Tried to go into Safe Mode ... Support help page came up and couldn't get rid of it. Keyboard keys would not work. Could not access anything there. Mouse pointer now carriers the hourglass along with it. While trying to type this awhile ago an error message came up and shut me out...javaws.exe oxc0000142.  Tax Manager is not responding. Total craziness here.

 

Hope you can save me....

 

Thanks

Marion



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#2 garioch7

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Posted 25 November 2016 - 04:05 PM

marionw:
 
I am sorry to hear of the problems that you are having.  It is possible that your computer is infected with malware, but what you are describing could also be caused by other issues.  From what you have written, it sounds like your computer is rather unstable.  If you can, please run the two scans that I am requesting below.  If you can't run those scans, then I would recommend that you immediately open a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs Forum.  Please include a link to your topic here.  After you have posted, please do not post again (bump) your topic because that Forum is very busy and if a Malware Removal Specialist sees a reply has been made to your topic, s/he will think that you are already being assisted.  Also please be aware that it could take five days or longer to get an initial response, but once your topic is picked up, you will get much better response times.  Please follow these instructions to post in that Forum
 
 
:step1: ESET Online Scanner using Internet Explorer:

Note 1: These instructions are for Internet Explorer only! If you're using Chrome or Firefox, you will need to download and install the ESET Smart Installer tool before it can scan. See instructions here.
Note 2: You will need to disable your currently installed Anti-Virus, how to do so can be found here.

  • Download esetsmartinstaller_enu.exe and save it to your Desktop.
  • Double click the icon.
  • Check YES, I accept the Terms of Use.
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Click Advanced settings.
  • Check the following items.

Enable detection of potentially unwanted applications
Remove found threats
Scan archives
Scan for potentially unsafe applications
Enable Anti-Stealth technology

  • Click Change next to Current scan targets:
  • Place a check mark in any additional drive you wish to scan then click OK.
  • Click Start.
  • ESET will then download updates and begin scanning your computer.
  • If no threats are found simply click Uninstall application on close and hit Finish.
  • If threats are found click List of found threats.
  • Click Export to text file.
  • Save the file on your Desktop as ESET.txt.
  • Click Back.
  • Check Uninstall application on close and Delete quarantined files.
  • Click Finish.
  • Close the ESET Online Scanner window.
  • Copy and paste the contents of ESET.txt into your reply.

Don't forget to re-enable your antivirus when finished!

.

:step2: Malwarebytes Anti-Malware Free and Malwarebytes Chameleon Including External Drive

----------

  • Download Malwarebytes Anti-Malware Free and save it to your Desktop.
  • Double click the desktop icon, click Run, then Yes.
  • Click OK for English, then click Next.
  • Select I accept the agreement, then continue to click Next, then finally click Install.
  • Uncheck Enable free trial of Malwarebytes Anti-Malware Premium, if you do not want the free trial of the paid version, then click Finish.
  • On the Dashboard, select Settings.
  • Click on Detection and Protection.
  • Ensure that Scan for rootkits is checked. If not, check it.
  • If you are notified the Database is out of date, click Update Now.
  • Attach any external drives you want to scan, if not already attached.
  • Click the Scan button near the top.
  • Select Custom Scan, then click Configure Scan.
  • Place a check mark in any additonal drives you would like to scan.
  • Click Scan now.

----------
Note: If Malwarebytes will not launch please do the following to launch Malwarebytes Chameleon:
Click Start (Start, Search, All files and folders for Windows XP), then type mbam.
Double click one of the four following files (if one does not work try the next one, and so on) - A black command window will open. Follow those instructions until the Malwarebytes program starts the scan.

mbam-chameleon.scr
mbam-chameleon
mbam-chameleon.exe
mbam-chameleon.com

----------

  • When completed, click the down arrow on Export Log and select Text file (*.txt).
  • Save the file to your desktop as MBAM.txt.
  • Click Apply Actions, then restart your computer, if requested.
  • Please copy and paste the contents of MBAM.txt into your next reply.

.

Good luck and have a great day.

Regards,
-Phil
 


Edited by garioch7, 25 November 2016 - 04:07 PM.

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#3 marionw

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Posted 27 November 2016 - 11:03 AM

Hi RCMP...thank you for your reply. It got so bad yesterday, I dashed over to Virtual Dr. Turned out dealing with JS Downloader, Win/Heur, Adware Generic and Trojan Horse Multi dropper c. We almost have it conquered. Thanks again. I am letting you know we can close this one. Tried Bleeping C last evening but it was down.



#4 garioch7

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Posted 27 November 2016 - 01:30 PM

marionw:

 

Thank you for the update.  Sounds like your computer was most unhappy.  We would have been able to deal with your computer issues here, but not as quickly as the Virtual Dr., and it would have entailed a lot of work on your part, so I think that you made a good choice for you.

 

I really do appreciate you taking the time to update me and let me know how you were doing.  I kept checking to see if you had posted again here in this Forum; or, had opened a new topic in the "Logs" Forum.

 

All's well that ends well.  Have a great day.

 

Regards,

-Phil


Graduate of the Bleeping Computer Malware Removal Study Hall





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