I'm not really sure what to say, since I am here due to a problem that I can't post about here. lol
Okay, but, I am also here because I have a long history of having problems with the same hacker (or, possibly group of hackers, I am not sure) which has led to me having a long history of using downloads from Bleeping Computer.
I really love ComboFix. Unfortunately, I can't use it, right now, as there was no sticker on the computer I bought which said, "Don't buy this unless you are happy being stuck with lest than the best in getting rid of your viral issues." And, that's why I love ComboFix.
Err. .. not because I can't use it, but ,because, there have been so many times I knew I had a virus and I'd talk to Tech Support (at various places) who'd tell me that I needed to replace my motherboard or that all I need to do is to restore the computer to factory settings and all would be good. But, they were always absolutely wrong. In fact, whatever this person sends me, sometimes it is something that gets stronger when I restore the computer.
But I have found that, so far, no matter what it is that gets sent my way, I have been able to take care of it with ComboFix, Darik's Boot 'n' Nuke (I think it's called) or both used in that order.
Windows 8.1 simply bites in that having it on my computer makes that effective means of fixing things obsolete for me, for now. But, that's enough about that.
I am not tech savvy. I am like ... well, if you ever watched the Simpson episode where the doctor is trying to explain to Homer what's wrong with his heart, then, you can assume I am like Homer, as far as me being able to understand all the big words. But, all the same, I have spent a lot of years - decades even - never having enough money to hire anyone else to fix anything and dealing with creepazoids who must beat up or infect my equipment, So, I have also learned a lot on my own, through trial and error, regarding removing viruses, malware and such and taking apart parts of the computer that say "Don't take this apart" (or, something like that) to remove cat hair, when I lived with my sister or inherited a "about dead" computer from a pet lover, and how to clean most anything with sprayed on rubbing alcohol and paper towels instead of replacing the dusty little parts or trying to remove them without the proper tools.
That's where I"m at. And, I did very well with it, until the powers that be stopped giving out disks with the computers and started making operating platforms that are way harder to understand (anything past XP I am fairly well lost on).
Now, I am learning all over again, (sigh) So, please, be patient with me, if you have any reason to be trying to explain anything, dumb it down nicely, and, sorry, in advance!