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Internet Explorer 11 Will Not Open


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13 replies to this topic

#1 nivrip

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Posted 25 November 2016 - 10:09 AM

IE 11 will not open. I’m on Windows 10 and have been trouble free since upgrading from Windows 7 some months ago.

 

I had been using IE 11 without any problems and then had about an hour and a half break. I returned to the PC to find that the programme (IE11)would not open at all.

 

First, I rebooted, no change. Then I tried resetting IE to its default state, no change again. However, the instructions for doing this state “click Close and then OK” but on clicking “Close” the whole thing disappears and there is no option to click “OK”. Is this relevant?

 

Then I went to System Restore. Something must have happened towards the end of last session I had because I found a System Restore point just before I finished the session. Anyhow, I tried three different System Restore points, including that last one, but all of them failed to restore the system due to error 0X80070005. So, no further forward.

 

Then I tried Troubleshooting in the Control Panel but again no joy.

 

I do have Microsoft Edge which works perfectly well and, as far as I know, everything else on my PC is working too.

 

Where can I go from here? All comments gratefully received.                            



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#2 JohnC_21

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Posted 25 November 2016 - 10:18 AM

Sometimes this error can result because the Security Program used has Self-Protection enabled. Look for something similar in your Security Program's settings and disable it. 



#3 nivrip

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Posted 25 November 2016 - 12:21 PM

Thanks for the reply.

 

Already disabled. I've seen, in other forums, suggestions to enable it and to disable it !!!! The majority, however, do suggest disablement. :)  



#4 JohnC_21

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Posted 25 November 2016 - 01:09 PM

Does doing the System Restore in Safe Mode also fail?



#5 nivrip

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Posted 25 November 2016 - 02:23 PM

Does doing the System Restore in Safe Mode also fail?

 

Not sure how to do that. Can you give me some tips. :) 



#6 JohnC_21

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Posted 25 November 2016 - 02:58 PM

See the section Restarting in Safe Mode

 

http://home.bt.com/tech-gadgets/computing/how-to-restart-windows-10-and-whatever-happened-to-safe-mode-11364000631724



#7 opera

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Posted 26 November 2016 - 01:49 AM

 Go to Program files and find the Internet Explorer folder and open it.

 

Look in the list for iexplore.exe and double click it. Does IE11 open then?

 

You will need to show file extensions to be able to ensure you are trying to open iexplore.exe

 

http://kb.winzip.com/kb/entry/26/

 

( by default I think Microsoft should always show file extensions, it's one of the first things I do on a machine)



#8 nivrip

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Posted 26 November 2016 - 06:07 AM

Thanks for the reply, Opera.

 

Interesting that iexplore does NOT have the .exe extension. However, in iexplore properties it is listed as "Type of file: Application (.exe)

 

Do you think that this might be important?

 

Clicking iexplore does not open it.


Edited by nivrip, 26 November 2016 - 06:09 AM.


#9 JohnC_21

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Posted 26 November 2016 - 09:05 AM

Do any of your other program files show an exe extension. If not you unhide files with known extensions.

 

https://www.file-extensions.org/article/show-and-hide-file-extensions-in-windows-10


Edited by JohnC_21, 26 November 2016 - 09:06 AM.


#10 nivrip

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Posted 26 November 2016 - 10:29 AM

The programs are shown as in the attachment.

 

Is it important whether the extensions are showing or not?

Attached Files


Edited by nivrip, 26 November 2016 - 10:33 AM.


#11 nivrip

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Posted 26 November 2016 - 10:36 AM

I have done as you suggested and now the file looks like this attachment. But IE11 will still not open.

Attached Files



#12 JohnC_21

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Posted 26 November 2016 - 10:46 AM

No, it is not important but I enable extensions because some malware will try and hide an exe extension for instances the malware will label itself something.pdf.exe but if extensions are hidden it will show only as something.pdf and not alert the user they would be executing an exe file.

 

I can't say why internet explorer is not opening. There is a utility that may repair Internet Explorer but I tend to avoid these as it could fix the problem or make things worse. I tend not to use IE anyway and prefer either firefox or chrome.

 

Edit: A couple of things you can try.

 

Tools > Internet Options > Advanced > Scroll Down to Security > Uncheck "Enable Enhanced Protected Mode

 

Create a new user account and see if IE opens.


Edited by JohnC_21, 26 November 2016 - 10:50 AM.


#13 nivrip

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Posted 27 November 2016 - 08:45 AM

The good news is that my problem has been resolved. It was suggested to me that I switch off Malwarebytes Anti-Exploit Free. When I did this everything returned to normal. This is very strange as that program has been on my PC for well over six months ! There may have been a recent update and I suspect that it was this that caused the problem.


Seems that this is a well known problem as, I'm told, it appears on the Malwarebytes Forums.


Let's hope this is some help to others in the future. :) 

 

Many thanks to JohnC_21 and Opera.


Edited by nivrip, 27 November 2016 - 08:46 AM.


#14 JohnC_21

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Posted 27 November 2016 - 10:45 AM

Thanks for taking the time to post an update. Glad you sorted it out. It was interesting that Edge was not affected.


Edited by JohnC_21, 27 November 2016 - 10:46 AM.





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