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My microphone keeps muting itself on laptop


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#1 clefty123

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Posted 24 November 2016 - 11:27 PM

I don't use my microphone but I've noticed my microphone mute key(F4) on my laptop keeps lighting itself up without me doing it.  I then have to hold in Fn and F4 to umute it/turn the light off.  It's been happening now for a week or two and it happens about once a day.

 

I believe my computer may be infected with malware.  I ran Malwarebytes Anti Malware and did a ESET virus scan but neither program found anything.  But I still think my computer's infected.  I searched this issue online, read it was a malware issue, I tried some of the solutions I read but they did not work for me.  Please help me with this.


Edited by clefty123, 24 November 2016 - 11:32 PM.


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#2 boopme

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Posted 29 November 2016 - 12:51 PM

Doesn't appear to be an infection issue..

Tweaking.com - Windows Repair All-In-One (Portable)

- Download Windows Repair All-In-One (Portable Version) from here.

- Extract tweaking.com_windows_repair_aio.zip to your Desktop.

- Disable all your antivirus and antimalware software - see how to do that here.
- Right click on QfBzvq1.png and select Run as Administrator (XP users just double click) to start Windows Repair All-In-One.
(Windows Vista/7/8 users: Accept UAC warning if it is enabled.)

- A window will appear. Click Step 2.
2f8o60N.png

- Click the Open Pre-Scan button, then click Start Scan. Wait for Windows Repair to finish scanning.

- Depending on which error Windows Repair found, click Repair Reparse Point or Repair Environment Variable accordingly. When the button changes to "Done!", click the close button to return to Windows Repair.

- Go to Step 3, then click Check in the See If Check Disk Is Needed.

- If Windows Repair stated that errors are found, click Open Check Disk At Next Boot. Choose (/R) Fixes errors on the disk also locate bad sectors and recovers readable information, then click Add To Next Boot. Reboot the computer to let Windows check the disk.
Ymy7crZ.png

- Go to Step 4, then click Do It.
zDtdN75.png

- Go to Step 5. Under System Restore click Create.
f7lEe1N.png

- Go to Repairs and click Open Repairs. Leave all checkmarks as they are, then click Start Repairs.
PGv2vtD.png

- By default Windows Repair All-In-One will create a "Logs" folder in its folder on the Desktop. Please post the contents of the log in your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 clefty123

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Posted 29 November 2016 - 08:51 PM

Doesn't appear to be an infection issue..

Tweaking.com - Windows Repair All-In-One (Portable)

- Download Windows Repair All-In-One (Portable Version) from here.

- Extract tweaking.com_windows_repair_aio.zip to your Desktop.

- Disable all your antivirus and antimalware software - see how to do that here.
- Right click on QfBzvq1.png and select Run as Administrator (XP users just double click) to start Windows Repair All-In-One.
(Windows Vista/7/8 users: Accept UAC warning if it is enabled.)

- A window will appear. Click Step 2.
2f8o60N.png

- Click the Open Pre-Scan button, then click Start Scan. Wait for Windows Repair to finish scanning.

- Depending on which error Windows Repair found, click Repair Reparse Point or Repair Environment Variable accordingly. When the button changes to "Done!", click the close button to return to Windows Repair.

- Go to Step 3, then click Check in the See If Check Disk Is Needed.

- If Windows Repair stated that errors are found, click Open Check Disk At Next Boot. Choose (/R) Fixes errors on the disk also locate bad sectors and recovers readable information, then click Add To Next Boot. Reboot the computer to let Windows check the disk.
Ymy7crZ.png

- Go to Step 4, then click Do It.
zDtdN75.png

- Go to Step 5. Under System Restore click Create.
f7lEe1N.png

- Go to Repairs and click Open Repairs. Leave all checkmarks as they are, then click Start Repairs.
PGv2vtD.png

- By default Windows Repair All-In-One will create a "Logs" folder in its folder on the Desktop. Please post the contents of the log in your next reply.

 

 

Step 2 didn't find any problems.

 

On Step 3 when my computer restarted no program or windows popped up.  It just started up normally.  I'm not sure if that's what is supposed to happen or not.

 

 

chkdsk_log

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Derek\Desktop\Tweaking.com - Windows Repair>CD /D C:\
 
C:\>set path=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SystemRoot%\System32\WindowsPowerShell\v1.0
 
C:\>chkdsk C:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is Windows7_OS.
 
WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.
 
CHKDSK is verifying files (stage 1 of 3)...
9 percent complete. (185012 of 205568 file records processed)     
205568 file records processed.                                         
 
File verification completed.
711 large file records processed.                                   
 
  0 bad file records processed.                                     
 
  2 EA records processed.                                           
 
  47 reparse records processed.                                      
 
CHKDSK is verifying indexes (stage 2 of 3)...
23 percent complete. (237557 of 271438 index entries processed)    
271438 index entries processed.                                        
 
Index verification completed.
0 unindexed files scanned.                                        
 
  0 unindexed files recovered.                                      
 
CHKDSK is verifying security descriptors (stage 3 of 3)...
28 percent complete. (172751 of 205568 file SDs/SIDs processed)    
205568 file SDs/SIDs processed.                                        
 
Security descriptor verification completed.
  32936 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
100 percent complete. (37552128 of 37558048 USN bytes processed)        
  37558048 USN bytes processed.                                            
 
Usn Journal verification completed.
The master file table's (MFT) BITMAP attribute is incorrect.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.
 
 480034812 KB total disk space.
  86597768 KB in 138620 files.
     88456 KB in 32937 indexes.
         0 KB in bad sectors.
324664 KB in use by the system.
     65536 KB occupied by the log file.
 393023924 KB available on disk.
 
      4096 bytes in each allocation unit.
 120008703 total allocation units on disk.
  98255981 allocation units available on disk.
 
C:\>
 
 
 
 
 
 
chkdsk_full_log
 
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Derek\Desktop\Tweaking.com - Windows Repair>CD /D C:\
 
C:\>set path=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SystemRoot%\System32\WindowsPowerShell\v1.0
 
C:\>chkdsk C:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is Windows7_OS.
 
WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.
 
CHKDSK is verifying files (stage 1 of 3)...
 0 percent complete. (0 of 205568 file records processed)     
 1 percent complete. (20557 of 205568 file records processed)     
 2 percent complete. (41114 of 205568 file records processed)     
 3 percent complete. (61671 of 205568 file records processed)     
 4 percent complete. (82228 of 205568 file records processed)     
 5 percent complete. (102784 of 205568 file records processed)     
 6 percent complete. (123341 of 205568 file records processed)     
 7 percent complete. (143898 of 205568 file records processed)     
 8 percent complete. (164455 of 205568 file records processed)     
 9 percent complete. (185012 of 205568 file records processed)     
  205568 file records processed.                                         
 
File verification completed.
  711 large file records processed.                                   
 
  0 bad file records processed.                                     
 
  2 EA records processed.                                           
 
  47 reparse records processed.                                      
 
CHKDSK is verifying indexes (stage 2 of 3)...
11 percent complete. (18040 of 271438 index entries processed)    
12 percent complete. (36333 of 271438 index entries processed)    
13 percent complete. (54626 of 271438 index entries processed)    
14 percent complete. (72919 of 271438 index entries processed)    
15 percent complete. (91212 of 271438 index entries processed)    
16 percent complete. (109505 of 271438 index entries processed)    
17 percent complete. (127798 of 271438 index entries processed)    
18 percent complete. (146092 of 271438 index entries processed)    
19 percent complete. (164385 of 271438 index entries processed)    
20 percent complete. (182678 of 271438 index entries processed)    
21 percent complete. (200971 of 271438 index entries processed)    
21 percent complete. (208053 of 271438 index entries processed)    
21 percent complete. (211379 of 271438 index entries processed)    
21 percent complete. (213271 of 271438 index entries processed)    
21 percent complete. (215565 of 271438 index entries processed)    
22 percent complete. (219264 of 271438 index entries processed)    
22 percent complete. (222539 of 271438 index entries processed)    
22 percent complete. (229200 of 271438 index entries processed)    
22 percent complete. (232320 of 271438 index entries processed)    
22 percent complete. (234782 of 271438 index entries processed)    
23 percent complete. (237557 of 271438 index entries processed)    
  271438 index entries processed.                                        
 
Index verification completed.
  0 unindexed files scanned.                                        
 
  0 unindexed files recovered.                                      
 
CHKDSK is verifying security descriptors (stage 3 of 3)...
25 percent complete. (8113 of 205568 file SDs/SIDs processed)    
26 percent complete. (62993 of 205568 file SDs/SIDs processed)    
27 percent complete. (117872 of 205568 file SDs/SIDs processed)    
28 percent complete. (172751 of 205568 file SDs/SIDs processed)    
  205568 file SDs/SIDs processed.                                        
 
Security descriptor verification completed.
  32936 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
99 percent complete. (0 of 37558048 USN bytes processed)        
100 percent complete. (37552128 of 37558048 USN bytes processed)        
  37558048 USN bytes processed.                                            
 
Usn Journal verification completed.
The master file table's (MFT) BITMAP attribute is incorrect.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.
 
 480034812 KB total disk space.
  86597768 KB in 138620 files.
     88456 KB in 32937 indexes.
         0 KB in bad sectors.
    324664 KB in use by the system.
     65536 KB occupied by the log file.
 393023924 KB available on disk.
 
      4096 bytes in each allocation unit.
 120008703 total allocation units on disk.
  98255981 allocation units available on disk.
 
C:\>


#4 clefty123

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Posted 30 November 2016 - 03:26 AM

My microphone muted itself again, since doing the above things.



#5 boopme

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Posted 30 November 2016 - 12:08 PM

Hello, looks not to be malware related.. Ask again in one of the Hardware forums so they can check other areas.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 clefty123

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Posted 30 November 2016 - 03:37 PM

Hello, looks not to be malware related.. Ask again in one of the Hardware forums so they can check other areas.

 

 

 

 

 

Ok thanks.  But can you briefly explain what that program actually did?  The last step, Repairs, took quite a bit of time to complete.  I'm just wondering what it actually did.


Edited by clefty123, 30 November 2016 - 03:38 PM.


#7 boopme

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Posted 30 November 2016 - 03:40 PM

It was looking for files to repair.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 clefty123

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Posted 30 November 2016 - 03:46 PM

It was looking for files to repair.

 

 

 

I forgot to put into my post, ever since running that program there's been a notification in my System Tray saying "Find an antivirus program online".  I have ESET antivirus installed and this notification wasn't there before running that program?  Is this a problem?

 

Here's a screenshot

2agthxx.jpg


Edited by clefty123, 30 November 2016 - 03:47 PM.


#9 boopme

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Posted 30 November 2016 - 04:45 PM

Is ESET turned on?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 clefty123

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Posted 30 November 2016 - 04:45 PM

Is ESET turned on?

 

 

Yes, it is turned on.



#11 boopme

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Posted 30 November 2016 - 04:54 PM

Run CHKDSK with the /F (fix) option to correct items

https://neosmart.net/wiki/chkdsk/

Back after 6
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 clefty123

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Posted 30 November 2016 - 05:07 PM

Run CHKDSK with the /F (fix) option to correct items

https://neosmart.net/wiki/chkdsk/

Back after 6

 

 

That didn't fix the problem.  The notification in my system tray is still there after restarting computer.



#13 boopme

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Posted 01 December 2016 - 01:00 PM

I guess it's time to open a WIN 7 topic and find what they know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 buddy215

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Posted 25 December 2016 - 07:06 PM

Scan for rootkits and adware. Attempt to do a manual update of Eset...tell if that was possible or not. I'm assuming Eset is the paid for version..not the free one.

 

Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.

  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

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#15 Orange Blossom

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Posted 25 December 2016 - 07:11 PM

Topic created in Windows 7 here: https://www.bleepingcomputer.com/forums/t/635676/mic-mutes-itself-and-action-center-doesnt-find-anti-virus-program/


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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