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Windows 7 has partly crashed with several services refusing to start


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#1 Richard_Hankins

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Posted 24 November 2016 - 03:48 PM

Folks,

 

I have a Dell XPS17 l702x laptop which is rapidly becoming unusable.  Its OS is Windows 7 x64 Pro.

 

Its problem appears to be that a number of services are not running, primarily Plug and Play, which has stopped.  When trying to start it I get error 2 ""The system cannot find the file specified".   A number of other services including the audio system, and virtual disk won't start either because they are dependent on Plug & Play.

 

I have run the sfc - which passes fine.

 

I have run MBAM a number of times (I have the paid for edition so it should be keeping an eye on things anyway).  It passed - however on some restarts MBAM reports the anti-rootkit module won't load (error 20025). Malwarebytes advised removing MBAM and re-installing.  I did that.  That fix lasted about a day, and today I am now back to square one with the same error as before, plus error code 20023.

 

I have just tried to do a re-installation of Windows 7 (the upgrade type, thus leaving all data in place).  That failed to start because the virtual disk cannot be started. 

 

I note that about 60 windows updates are waiting to install - but I cannot get them to install.  No doubt related to the lack of the correct services.

 

The PC is slowly failing - I can still do some things on it (including writing on this forum), but there's no sound, no updates, no functionality on USB ports (no PlugnPlay) - not sure what else has failed as yet.

 

If I have to I will do a clean reinstall of Windows.  It would be nice if there is an easier fix....!

 

 

Richard

 

P.S.  I originally posted an earlier version of this in Windows 7, it then got moved to hardware because of a keyboard failure - but I am now pretty sure that's all a red herring.....



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#2 TsVk!

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Posted 24 November 2016 - 06:00 PM

Hi Richard,

 

Let's have a look and see what we find.

 

149nkg7.jpg Please download Farbar Service Scanner and run it

  • Please check all of the boxes then click Scan
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log into your reply.

34hammr.jpg Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • please copy and paste the log into your reply.

If prompted by your firewall allow DIG.exe
If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

 

acucz8_th.jpg Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

  • List hosts
  • List IP config
  • Last 10 events
  • List devices -only problems

Click Go and note the saved Result.txt on your desktop, to copy into your reply

 

Please copy and paste the 3 logs in your reply and I'll have a look for you.

 

John



#3 Richard_Hankins

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Posted 25 November 2016 - 03:48 PM

Thanks for the reply.  Unfortunately, since I posted the request the PC has now fallen over totally.   I now cannot start it at all.  Its in one of those endless startup failure loops, with automatic startup repair failing and asking me to restart.   The "problem details" include:

 

Problem Signature 03:  unknown

Problem Signature 04:  21199223

Problem Signature 05:  AutoFailover

Problem Signature 06:  10

Problem Signature 07:  CorruptFile

 

I am not aware of having done anything beyond running Farbar for a support guy at Malwarebytes, which I did and emailed it to him.   Unfortunately the contents of that file are now on the PC that will not start - not sure yet whether I can extract the file by some means and get it to you.    Obviously I can't run anything else at the moment.

 

Richard

 

Problem Signature 03:  



#4 Richard_Hankins

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Posted 25 November 2016 - 03:53 PM

I should add that I did attempt to fix the startup problem by opening the command prompt and running bootrec.exe with its several options.   That did nothing to fix it.   That was this morning.   Attempting now to get back into the command prompt is a failure.  It opens OK, but I type two letters and the PC just restarts automatically.

 

Richard



#5 TsVk!

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Posted 25 November 2016 - 04:58 PM

Hi Richard,

 

That's disappointing. It complicates things a bit but we can fix it. :)

 

You will need a Windows install disk to do the fix though. If you don't have one you can get an image from here and burn it to DVD, or use Rufus to create a bootable USB.

 

  • Now boot from your install media. (you may need to change you rboot order in the BIOS)
  • Enter your regional details
  • Do not hit "Install now" but instead the "Repair your computer" in the bottom left
  • Select your installation, make note of the drive letter assigned to the installation as it won't be C:\
  • Select command prompt and run this (check if your install drive is actually "d:", if not substitute it with the correct drive)
sfc /scannow /offbootdir=d:\  /offwindir=d:\windows
  • When finished (this may take some time) type this command to shutdown your PC, remove your boot disk before it powers off completely.
shutdown /s

Does your machine boot now?

 

John



#6 Richard_Hankins

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Posted 25 November 2016 - 05:34 PM

John,

 

I have made three attempts to do this.  So far all I am getting after entering the command above is:

 

"There is a system repair pending which requires reboot to complete. Restart windows and run sfc again."

 

Each time I restart and attempt sfc again I just get the same message.

 

 

Richard



#7 TsVk!

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Posted 25 November 2016 - 05:37 PM

Try this command first

dism.exe /image:d:\ /cleanup-image /revertpendingactions


#8 Richard_Hankins

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Posted 25 November 2016 - 05:57 PM

No sorry - that's a failure too.   The command starts to run OK, but it warns the scratch directory size may be insufficient.  It then goes on to "Reverting pending actions from the image"... then:

 

Error: 0x800f082f

 

There is more info in the DISM log file, but its quite a big file and I am not sure what I am looking for.

 

 

Richard



#9 TsVk!

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Posted 25 November 2016 - 06:06 PM

Ok mate... we're getting there.

 

Try this now please

DISM.exe /Image:d:\ /Scartch-Dir:d\ /Cleanup-Image /RevertPendingActions


#10 Richard_Hankins

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Posted 25 November 2016 - 06:41 PM

I'm afraid I'm still struggling here.  Firstly, I found I had only 136MB free on the drive containing windows (E: at the moment) - which is a surprise as last time I looked when windows was running it was well over 3GB free (its a 128GB SSD).   So I used the D; drive as a scratch dir to get around this problem.

 

Note the scratch directory syntax is /scratchdir:d:\  - no hyphen in this case.

 

Unfortunately even after all that messing about, I still have error 0x800f082f and reverting the actions failed again.

 

 

Richard



#11 TsVk!

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Posted 25 November 2016 - 07:42 PM

Hi Richard,

 

Firstly, I found I had only 136MB free on the drive containing windows (E: at the moment) - which is a surprise as last time I looked when windows was running it was well over 3GB free (its a 128GB SSD).  

 

That there in itself is an issue that can cause major problems with Windows. You need at least 10% free disk space for normal operating system functions. MS recommends 20% (if I remember correctly).

 

The reality is that your non-booting issue is probably caused by this. The system is trying to unpack files to space that does not exist for updates or other system functions.

 

Do you have any Linux rescue disks that you have used before? If so use that...

 

If not, download PartedMagic, burn it to disk or make a bootable USB using Rufus.

  • Boot from the media, select the default setting
  • Use the file explorer inside the OS to explore your files.
  • Delete some files (at least 10GB worth)
  • If required, the live OS is fully functional and can back up your data to an external drive.
  • Reboot

 

Note the scratch directory syntax is /scratchdir:d:\  - no hyphen in this case.

Thanks.


Edited by TsVk!, 25 November 2016 - 09:21 PM.


#12 Richard_Hankins

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Posted 28 November 2016 - 10:17 AM

OK - I've now cleared my OS drive out so that it has 11GB free, which is almost 10% of its capacity.

 

I have run the command given in #9 (with correction in #10), and I now get:

 

"Error: 0x800f082f

 

An error occurred reverting the pending actions from the image. For more information review the log file"

 

 

Is this the point where I have to give up (and reinstall everything from scratch), or is there anything more that can be done?   

 

thanks for the help

 

 

Richard



#13 TsVk!

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Posted 28 November 2016 - 04:33 PM

It's a difficult situation Richard, I was really hoping it would come right now it had some more space to work with.

 

Try this (assuming your drive is d:)

del d:\windows\winsxs\pending.xml
del x:\windows\winsxs\pending.xml
sfc /scannow /offbootdir=d:\ offwindir=d:\Windows

How did you go?

 

John



#14 Richard_Hankins

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Posted 28 November 2016 - 05:24 PM

John,

 

brilliant!  That worked a treat - at least as far as getting the sfc to run again properly.

 

What it reports is "Windows Resource Protection did not find any integrity violations".

 

So I am not sure where I go from here, as that is what I reported in post #1

 

 

thanks

 

Richard



#15 TsVk!

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Posted 28 November 2016 - 06:11 PM

That's great,

 

Let's try an all round fixer-upper Richard.

 

1zczgxj.jpg  Please download and install Windows Repair AIO

  • Run the program.
  • Follow the steps through one by one, steps 1 through 5.
  • Make sure you have re-booted to safe mode for the "Repair" tab section
  • Click on "Open Repairs"
  • Leave the default repairs checked and click "Start Repairs"
  • When the repairs are completed please restart your machine into normal mode

How's it running now?

 

John






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