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Either trojan or something else.


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4 replies to this topic

#1 Katashiho

Katashiho

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Posted 24 November 2016 - 02:14 PM

I was posting on fb yesterday and it changed my user name to another for a short while until it went back to normal. then as I was typing something out the word despite it deleted the last two letters.

 

Now I did a full scan using avg and a few other programs however I just want to make sure I don't have anything hiding in the back ground and would appreciate the help .

 

I used a combo of  adw cleaner eset smart security Junkware removal tool malware anti malware and malware anti exploit malware anti root kit rkill and tdsskiller how ever I just want to be safe and sound 

Those programs found a bunch however I'm not sure if it's 100 percent and would like some advice and help if possible incase there's something lurking in the backgrounds that might need to be taken care of thanks . 

 

OS is WIN 8


Edited by Katashiho, 24 November 2016 - 05:02 PM.


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#2 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


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Posted 24 November 2016 - 02:15 PM

 Zemana Deep Scan.



  • Right click on Zemana and run as admin.
  • Click the Cog/Sproket Wheel, at the top right of Zemana
  • Select Advanced - I have read the warning and wish to proceed.
  • Place a tick next to Detect Suspicious (Root CA) Certificates.
  • Then click the house icon in Zemana.
  • Then hit your start button at the lower left hand corner of your desktop.
  • Then left click on Computer.
  • Drag Local Disk C: Into the area of Zemana that reads Drag and drop files here to scan them.
  • oHw0QqX.png
  • Once the scan has completed click graph icon on the top right of the programs User interface.
  • Double click to open the latest log-file.
  • Copy it to your clipboard.
  • Post the log here in your next reply.
Security Check Scan.

  • Download Security Check to your desktop.
  • Right click it run as administrator.
  • When the program completes, the tool will automatically open a log file.
  • Please post that log here in your next post.
Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.
 


#3 Katashiho

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Posted 24 November 2016 - 04:17 PM

Zemana AntiMalware 2.70.2.25 (Installed)
 
-------------------------------------------------------
Scan Result            : Completed
Scan Date              : 2016-11-24
Operating System       : Windows 8.1 64-bit
Processor              : 4X Intel® Core™ i7-5500U CPU @ 2.40GHz
BIOS Mode              : UEFI
CUID                   : 12286FB3197CE859E2538E
Scan Type              : Custom Scan
Duration               : 81m 52s
Scanned Objects        : 276894
Detected Objects       : 0
Excluded Objects       : 0
Read Level             : Normal
Auto Upload            : Enabled
Detect All Extensions  : Disabled
Scan Documents         : Disabled
Domain Info            : WORKGROUP,0,2
 
Detected Objects
-------------------------------------------------------
 
No threats detected
 
zemana  won't let me run the second one lol
 
 
 
 
 
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Wolverine (administrator) on 24-11-2016 at 14:24:55
Running from "C:\Users\Joel\Downloads"
Microsoft Windows 8.1  (X64)
Model: X555LAB Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Qualcomm Atheros AR956x Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : lovemusic
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-E2-30-CF-E6-A9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
   Physical Address. . . . . . . . . : 40-E2-30-CF-E6-A9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f092:9036:91d4:61ce%4(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : November 24, 2016 11:39:30 AM
   Lease Expires . . . . . . . . . . : November 24, 2016 3:09:31 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 88138288
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-5B-7E-84-08-62-66-1C-41-AE
   DNS Servers . . . . . . . . . . . : 64.59.135.145
                                       64.59.128.121
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hitronhub.home
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 08-62-66-1C-41-AE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3065:1bdf:3f57:fff5(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3065:1bdf:3f57:fff5%6(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 352321536
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-5B-7E-84-08-62-66-1C-41-AE
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{BEF78C19-6BF3-4084-923E-F64F156476B2}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  nsc4.so.cg.shawcable.net
Address:  64.59.135.145
 
Name:    google.com
Addresses:  2607:f8b0:4009:80d::200e
 216.58.192.238
 
 
Pinging google.com [216.58.192.238] with 32 bytes of data:
Reply from 216.58.192.238: bytes=32 time=49ms TTL=56
Reply from 216.58.192.238: bytes=32 time=49ms TTL=56
 
Ping statistics for 216.58.192.238:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 49ms, Maximum = 49ms, Average = 49ms
Server:  nsc4.so.cg.shawcable.net
Address:  64.59.135.145
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
 2001:4998:44:204::a7
 2001:4998:58:c02::a9
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=35ms TTL=54
Reply from 206.190.36.45: bytes=32 time=36ms TTL=54
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 35ms, Maximum = 36ms, Average = 35ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  5...12 e2 30 cf e6 a9 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...40 e2 30 cf e6 a9 ......Qualcomm Atheros AR956x Wireless Network Adapter
  3...08 62 66 1c 41 ae ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
  6...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.10     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.10    281
     192.168.0.10  255.255.255.255         On-link      192.168.0.10    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.10    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.10    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.10    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  6    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  6    306 2001::/32                On-link
  6    306 2001:0:9d38:6ab8:3065:1bdf:3f57:fff5/128
                                    On-link
  4    281 fe80::/64                On-link
  6    306 fe80::/64                On-link
  6    306 fe80::3065:1bdf:3f57:fff5/128
                                    On-link
  4    281 fe80::f092:9036:91d4:61ce/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
  6    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/24/2016 12:41:52 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
 
Error: (11/24/2016 12:41:32 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.
 
Error: (11/24/2016 11:38:45 AM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
 
Error: (11/24/2016 11:12:23 AM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
 
Error: (11/24/2016 10:44:59 AM) (Source: Application Error) (User: )
Description: Faulting application name: AdwCleaner.exe, version: 6.0.3.0, time stamp: 0x5808fe66
Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000005
Fault offset: 0x00049f03
Faulting process id: 0x4f4
Faulting application start time: 0xAdwCleaner.exe0
Faulting application path: AdwCleaner.exe1
Faulting module path: AdwCleaner.exe2
Report Id: AdwCleaner.exe3
Faulting package full name: AdwCleaner.exe4
Faulting package-relative application ID: AdwCleaner.exe5
 
Error: (11/24/2016 10:35:50 AM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
 
Error: (11/24/2016 10:29:36 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
 
Error: (11/24/2016 10:29:34 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.
 
Error: (11/24/2016 10:29:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_PcaSvc, version: 6.3.9600.17415, time stamp: 0x54504177
Faulting module name: ntdll.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000008
Fault offset: 0x00000000000925fa
Faulting process id: 0x604
Faulting application start time: 0xsvchost.exe_PcaSvc0
Faulting application path: svchost.exe_PcaSvc1
Faulting module path: svchost.exe_PcaSvc2
Report Id: svchost.exe_PcaSvc3
Faulting package full name: svchost.exe_PcaSvc4
Faulting package-relative application ID: svchost.exe_PcaSvc5
 
Error: (11/24/2016 10:19:55 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
 
 
System errors:
=============
Error: (11/24/2016 11:38:14 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5 = Access is denied.
 
 
Error: (11/24/2016 11:37:51 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5 = Access is denied.
 
 
Error: (11/24/2016 11:11:38 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5 = Access is denied.
 
 
Error: (11/24/2016 11:11:30 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5 = Access is denied.
 
 
Error: (11/24/2016 11:09:09 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5 = Access is denied.
 
 
Error: (11/24/2016 10:35:01 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5 = Access is denied.
 
 
Error: (11/24/2016 10:34:48 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5 = Access is denied.
 
 
Error: (11/24/2016 10:33:53 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1069 = The service did not start due to a logon failure.
 
 
Error: (11/24/2016 10:33:53 AM) (Source: Service Control Manager) (User: )
Description: The WSearch service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: 
%%50 = The request is not supported.
 
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (11/24/2016 10:33:40 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5 = Access is denied.
 
 
 
Microsoft Office Sessions:
=========================
Error: (11/24/2016 12:41:52 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestc:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe
 
Error: (11/24/2016 12:41:32 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe
 
Error: (11/24/2016 11:38:45 AM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
 
Error: (11/24/2016 11:12:23 AM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
 
Error: (11/24/2016 10:44:59 AM) (Source: Application Error)(User: )
Description: AdwCleaner.exe6.0.3.05808fe66ntdll.dll6.3.9600.1823356bb4e1dc000000500049f034f401d2467a626340deC:\Users\Joel\Downloads\Computer\AdwCleaner.exeC:\Windows\SYSTEM32\ntdll.dllb7ba507f-b26d-11e6-82c0-0862661c41ae
 
Error: (11/24/2016 10:35:50 AM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
 
Error: (11/24/2016 10:29:36 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestc:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe
 
Error: (11/24/2016 10:29:34 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe
 
Error: (11/24/2016 10:29:18 AM) (Source: Application Error)(User: )
Description: svchost.exe_PcaSvc6.3.9600.1741554504177ntdll.dll6.3.9600.1843857ae642ec000000800000000000925fa60401d246751724715cC:\Windows\System32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll868ded41-b26b-11e6-82bf-0862661c41ae
 
Error: (11/24/2016 10:19:55 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestc:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-07-27 15:41:26.096
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-27 15:41:24.489
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-27 15:41:08.280
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-27 15:41:05.868
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-27 15:41:05.513
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-27 15:41:05.046
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-27 15:41:03.067
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-27 06:30:47.678
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-27 06:30:43.710
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-07-27 06:30:13.577
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\AVG\Framework\1\avgmsgdispa.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Acrylic Wi-Fi Home v3.1 (HKCU\...\{3706FB7A-11FB-44C4-AD94-2B29878D75DC}_is1) (Version: 3.1 - Tarlogic Security S.L.)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.4.1.181 - Adobe Systems Incorporated)
Adobe Photoshop CC 2015 (HKLM-x32\...\{793C2BF7-A4FE-4608-91C9-9282C5801C21}) (Version: 16.1 - Adobe Systems Incorporated)
Age of Conan - Hyborian Adventures (HKLM-x32\...\Age of Conan_is1) (Version:  - Funcom)
Age of Conan: Unchained (HKLM\...\Age of Conan_is1) (Version:  - Funcom)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
ASUS GIFTBOX Desktop (HKLM-x32\...\{4701E5AB-AF91-4D40-8F18-358CC80E4E5B}) (Version: 1.1.6 - ASUS)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.4.3 - ASUS)
ASUS Screen Saver (HKLM-x32\...\{0FBEEDF8-30FA-4FA3-B31F-C9C7E7E8DFA2}) (Version: 2.0.8 - ASUS)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 3.0.8 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 3.03.0006 - ASUS)
ASUS USB Charger Plus (HKLM-x32\...\{A859E3E5-C62F-4BFA-AF1D-2B95E03166AF}) (Version: 4.0.2 - ASUS)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0037 - ASUS)
AudioWizard (HKLM-x32\...\{57E770A2-2BAF-4CAA-BAA3-BD896E2254D3}) (Version: 1.0.0.31 - ICEpower a/s)
AVG (HKLM\...\{3D49031D-AEDF-4FC2-816F-CCE428CFA58A}) (Version: 16.131.7924 - AVG Technologies) Hidden
AVG (HKLM\...\AvgZen) (Version: 1.111.2.45832 - AVG Technologies)
AVG 2016 (HKLM\...\{500609C4-E46C-4887-9466-A20EB783C57A}) (Version: 16.0.4664 - AVG Technologies) Hidden
AVG PC TuneUp (HKLM-x32\...\{26D6FDE0-4762-42D2-B0EB-55A5A261B572}) (Version: 16.62.4 - AVG Technologies) Hidden
AVG PC TuneUp (HKLM-x32\...\AVG PC TuneUp) (Version: 16.62.2.46691 - AVG Technologies)
AVG Protection (HKLM\...\AVG) (Version: 2016.131.7924 - AVG Technologies)
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.3.6.255 - AVG Technologies)
AVG Zen (HKLM\...\{6DDF7DAF-58CC-44EC-B172-22CC5886E472}) (Version: 1.111.9 - AVG Technologies) Hidden
Citrix Online Launcher (HKLM-x32\...\{678753E6-E526-4AE5-A144-00240772543A}) (Version: 1.0.393 - Citrix)
Device Setup (HKLM-x32\...\{1F07F2C7-596F-4F34-B805-2C61A3E50E5A}) (Version: 1.0.18 - ASUSTek Computer Inc.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
FileZilla Client 3.22.2.2 (HKCU\...\FileZilla Client) (Version: 3.22.2.2 - Tim Kosse)
FMW 1 (HKLM\...\{1C3364DF-40B5-4DA4-9810-652A9A792FB1}) (Version: 1.132.1 - AVG Technologies) Hidden
Foxit PhantomPDF (HKLM-x32\...\{FC76E6BB-7CBB-4CD6-8178-3BCADC0526C3}) (Version: 6.0.62.801 - Foxit Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
HiPatch (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF000}) (Version: 5.0.7.4 - Hi-Rez Studios)
Hi-Rez Studios Authenticate and Update Service (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF1FC}) (Version: 3.0.0.0 - Hi-Rez Studios)
Intel Collaborative Processor Performance Control (HKLM-x32\...\0E7DAF70-FB54-4B91-B192-7E771C25AEEB) (Version: 1.0.0.1017 - Intel Corporation)
Intel® Chipset Device Software (HKLM-x32\...\{f5d71765-7cd1-4e68-998f-5b379e725da3}) (Version: 10.0.22 - Intel® Corporation) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.0.10100.71 - Intel Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.30.1072 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4013 - Intel Corporation)
Magic Duels (HKLM\...\Steam App 316010) (Version:  - Stainless Games Ltd.)
Malwarebytes Anti-Exploit version 1.8.1.1045 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.8.1.1045 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7466.2038 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6517.0809 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 49.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 49.0.1 (x86 en-US)) (Version: 49.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 49.0.1 - Mozilla)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7466.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7426.1015 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7466.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7466.2038 - Microsoft Corporation) Hidden
Path of Exile (HKLM\...\Steam App 238960) (Version:  - Grinding Gear Games)
qTox (HKLM-x32\...\qTox) (Version:  - The qTox Project)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.330 - Qualcomm Atheros Communications)
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.39048 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.33.529.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7383 - Realtek Semiconductor Corp.)
Skype Click to Call (HKLM-x32\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)
Skype™ 7.21 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.21.100 - Skype Technologies S.A.)
SMITE (HKLM\...\Steam App 386360) (Version:  - Hi-Rez Studios)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Team Fortress 2 (HKLM\...\Steam App 440) (Version:  - Valve)
TurboTax 2011 (HKLM-x32\...\{12CAA28E-56CA-4C3D-B3F2-7311540DD410}) (Version: 1.00.0000 - Intuit Canada)
TurboTax 2015 (HKLM-x32\...\{2A42456E-B15D-492F-B99A-53C5ABD77EC0}) (Version: 1.00.0000 - Intuit Canada)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebStorage (HKLM-x32\...\WebStorage) (Version: 2.1.11.399 - ASUS Cloud Corporation)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-asus) (Version: 4.0.11.14 - WildTangent)
Windows Driver Package - ASUS (ATP) Mouse  (07/02/2014 6.0.0.39) (HKLM\...\51B9B97722559D76D6429B83B71A86106A35BFCE) (Version: 07/02/2014 6.0.0.39 - ASUS)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 3.0.1 - ASUS)
Xfire (remove only) (HKLM-x32\...\Xfire) (Version:  - )
Zemana AntiMalware (HKLM-x32\...\{8F0CD7D1-42F3-4195-95CD-833578D45057}_is1) (Version: 2.70.25 - Zemana Ltd.)
Zoom (HKCU\...\ZoomUMX) (Version: 3.5 - Zoom Video Communications, Inc.)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 57%
Total physical RAM: 8095.1 MB
Available physical RAM: 3405.75 MB
Total Virtual: 13471.1 MB
Available Virtual: 7778.57 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:372.6 GB) (Free:224.96 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:542.8 GB) (Free:542.63 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LOVEMUSIC
 
Administrator            Guest                    Wolverine                
 
 
**** End of log ****
 

OS is win 8


Edited by Katashiho, 24 November 2016 - 05:00 PM.


#4 Katashiho

Katashiho
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Posted 24 November 2016 - 04:41 PM

was using fb yesterday and my user name changed then it started changing what I typed out. deff something.
please help thanks

#5 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


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Posted 25 November 2016 - 04:51 AM

9-Lab Scan.

 

  • Download 9-Lab Removal Tool.
  • CLICK HERE to determine whether you're running 32-bit or 64-bit for Windows.
  • Install the program onto your computer, then right click the icon  run as administrator.
  • Update the program and then run a full scan!
  • Make sure the program updates, might be better to install it update reboot and check for updates again.
  • You need to make sure the database updates!!!
  • Upon Scan Completion Click on Show Results.
  • Then Click On Clean 
  • Then Click on Save Log.
  • Save it to your desktop, copy and paste the contents of the log here in your next reply.

 

 

 

 

 

 

Adware Removal Tool Scan.

 

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

 

 

LOr0Gd7.png

 

Hit Ok.

 

sYFsqHx.png

 

Hit next make sure to leave all items checked, for removal.

 

8NcZjGc.png

 

 

The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.

 

ZHP Scan.

Please download Zhp Cleaner  to your desktop.  Right Click the icon and select run as administrator.

http://ccm.net/download/download-24750-zhpcleaner

 

 

2. Once you have started the program, you will need to click the scanner button.

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The program will close all open browsers!

3. Once the scan is completed, the you will want to click the Repair button.

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At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.






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