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Trouble Installing Service Pack 2


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#1 Rvan801

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Posted 25 August 2006 - 07:12 PM

I have a Dell desktop with Windows XP. While installing Service Pack 2 recently, I got an error message saying that access was denied. The installation immediately stopped, and was then forced to undo what progress it had made. For what reason would I receive an error message such as this, and what steps could I take to resolve the issue? I appreciate any help or advice.

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#2 Orange Blossom

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Posted 26 August 2006 - 10:46 PM

Were you logged in as an administrator or as a limited user when this happened?

Orange Blossom :thumbsup:
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#3 pc-details

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Posted 27 August 2006 - 01:22 AM

I have had that problem updating both a Gateway system and a HP. All of these are 3rd party software providers. Make sure you read instructions from Dell and perform any of their required pre-requisites. Also...Uninstall (not disable) any and all previously installed Firewall programs (such as Norton) BEFORE you install SP2. Then you can reinstall your Security program.

#4 Orange Blossom

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Posted 27 August 2006 - 01:45 AM

Uninstall (not disable) any and all previously installed Firewall programs (such as Norton) BEFORE you install SP2. Then you can reinstall your Security program.


If you chose to uninstall the firewall, download the updates from another computer onto a disk. Then install them from the disk.

I have a Dell computer, and there were no difficulties in installing SP2. Back to my original question: when this happened, were you logged in as an administrator?

Orange Blossom :thumbsup:
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