I have a Dell XPS17 l702x laptop which is rapidly becoming unusable. Its OS is Windows 7 x64 Pro.
Its problem appears to be that a number of services are not running, primarily Plug and Play, which has stopped. When trying to start it I get error 2 ""The system cannot find the file specified". A number of other services including the audio system, and virtual disk won't start either because they are dependent on Plug & Play.
The initial starting point for this problem seems rather unlikely. I spilt a cup of tea over the laptop keyboard. The laptop appeared to be OK, until I noticed the keyboard had stopped working. Running a hardware check showed the "Insert" key to be permanently pressed, i.e. short-circuited. THe keyboard was removed and dried out, and at the same time I did a thorough clean of the inside, including removal of dust etc from the fan and heatsink.
The keyboard and then the trackpad still refused to work, so currently I have an external mouse and keyboard plugged into USB ports as substitutes.
I have run a number of checks, starting with hardware. I used the tool supplied by Dell (SupportAssist) to check everything else - it all appeared to be fine.
I have run the sfc - which passes fine.
I have run MBAM a number of times (I have the paid for edition so it should be keeping an eye on things anyway). It passed - however on some restarts MBAM reports the anti-rootkit module won't load (error 20025). I have an enquiry into Malwarebytes about that.
I have just tried to do a re-installation of Windows 7 (the upgrade type, thus leaving all data in place). That failed to start because the virtual disk cannot be started.
Is the hardware possibly fried - or should I be looking elsewhere?
Edited by hamluis, 23 November 2016 - 04:04 PM.
Moved from Win 7 to Internal Hardware - Hamluis.