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Autosizer by SouthbayPC.com on Windows 7


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#1 Artbuc

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Posted 23 November 2016 - 01:41 PM

Trying to help a friend who is legally blind and knows nothing about computers. He is sometimes a victim to malware beause he can not always see what and where he is clicking. Recently his desktop shortcuts started opening minimized. I discovered he had somehow downloaded Driver Update and MBAM detected 580 objects. Uninstalled Driver Update and deleted identified objects but problem remains. Tried all of the workarounds often suggested for this common Win 7 problem but none worked. Then I installed Autosizer which also does not work. Tried contacting SouthbayPC but the link to their Product Support page does not work and their corporate telephone number is answered by a scam telemarketing recording.

 

Questions: Did SouthBayPC go out of business? Does Autosizer not work on Win 7? Is it possible that desktop shortcuts got corrupted and I should delete them and create new shortcuts? Thanks.


Edited by hamluis, 23 November 2016 - 04:02 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 InadequateInfirmity

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Posted 24 November 2016 - 02:11 PM

 Zemana Deep Scan.



  • Right click on Zemana and run as admin.
  • Click the Cog/Sproket Wheel, at the top right of Zemana
  • Select Advanced - I have read the warning and wish to proceed.
  • Place a tick next to Detect Suspicious (Root CA) Certificates.
  • Then click the house icon in Zemana.
  • Then hit your start button at the lower left hand corner of your desktop.
  • Then left click on Computer.
  • Drag Local Disk C: Into the area of Zemana that reads Drag and drop files here to scan them.
  • oHw0QqX.png
  • Once the scan has completed click graph icon on the top right of the programs User interface.
  • Double click to open the latest log-file.
  • Copy it to your clipboard.
  • Post the log here in your next reply.
Security Check Scan.

  • Download Security Check to your desktop.
  • Right click it run as administrator.
  • When the program completes, the tool will automatically open a log file.
  • Please post that log here in your next post.
Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.
 





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