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skype issue


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16 replies to this topic

#1 busygal

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Posted 22 November 2016 - 03:02 PM

i cant get skype to download it says Microsoft installer not installed.

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#2 Viper_Security

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Posted 22 November 2016 - 04:25 PM

That could mean either the installer service is not running or some system files are missing/ broken. if the former follow the steps below. if the latter Keep reading.

 

 

1. Click Start, type Services.msc and press {ENTER}
2. Double-click Windows Installer
3. Set the Startup type of Windows Installer to Manual
4. Click Start to start the service. Note down the error message if any.
5. Click OK.

----------------------------------------------------------------------------------------------------------

 

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
2. Type the following command, and then press ENTER: sfc /scannow 
[The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.]

 

 

Are you on windows 7, 8, ,8.1, or 10? 

 

if you're on windows 8-10 don't use the store version, download it from their website here: https://www.skype.com/en/download-skype

 

then run as administrator. 


    IT Auditor & Security Professional

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#3 busygal

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Posted 23 November 2016 - 02:07 PM

I did what you said and it still says windows installer not there so at the moment i am running updates.i am runniong windows 7


Edited by busygal, 23 November 2016 - 02:08 PM.


#4 Viper_Security

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Posted 23 November 2016 - 02:20 PM

Okay, if you ran sfc /scannow did it say "no integrity violations found"?

 

after updates try again, (updates could take a while to finish)

 

If it still doesn't work post back.


    IT Auditor & Security Professional

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#5 busygal

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Posted 23 November 2016 - 02:23 PM

ok i shall try that .thanks



#6 busygal

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Posted 24 November 2016 - 05:50 AM

Ok i checked for updates and let the computer run for 5 hrs and finaly just turned it off.does it realy take that long to run updates? i dont know what else to do here. check back when you can to give me some advise.Have a happy thanks giveing ok.



#7 RolandJS

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Posted 24 November 2016 - 07:20 AM

"...Ok i checked for updates and let the computer run for 5 hrs and finaly just turned it off..."  That move may well have caused more problems for you.  Exactly how did you terminate Windows Update process? How was the computer turned off?  Unless Windows Updates are done in "clumps" of 5-10, 5+ hours are not unusual for Windows Updates process.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#8 busygal

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Posted 24 November 2016 - 07:45 AM

I just turned off the computer after i cancelled the update.so i should just let it run its updates.do i turn off the screen saver also.


Edited by busygal, 24 November 2016 - 07:46 AM.


#9 RolandJS

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Posted 24 November 2016 - 08:01 AM

I just turned off the computer after i cancelled the update.so i should just let it run its updates.do i turn off the screen saver also.

I think the computer will be fine.  Going forward, I recommend doing the Windows Updates in time order, in clumps of 5-10.  However, in order to do that, you have set WU to notify you of available update downloads.  Then, you pick and choose from the available menu which 5-10 at a time you want to download and install.


Edited by RolandJS, 24 November 2016 - 08:02 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#10 busygal

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Posted 24 November 2016 - 08:48 AM

can you tell me how i can do that please 



#11 RolandJS

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Posted 24 November 2016 - 11:05 AM

Control Panel -->  Windows Update --> there's a settings click, within that menu, you find and choose the notify me of downloads and installs available -- save changes.  Of course, Windows 7 will sometimes try to get you to reSelect default, just ignore the attempts.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#12 Viper_Security

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Posted 24 November 2016 - 03:33 PM

I see that Roland is helping you now,  good luck!


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#13 RolandJS

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Posted 24 November 2016 - 08:26 PM

I see that Roland is helping you now,  good luck!

Good luck, me eye!  Viper, please stay with us  :)


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#14 busygal

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Posted 25 November 2016 - 03:26 PM

Ok i did what you said and i ran the check up dates for windows it ran for 14 hrs and nothing happened.i tryed again to down load skype and no go again.



#15 Viper_Security

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Posted 25 November 2016 - 03:44 PM

Hmm, odd, okay download and run this Windows Update Troubleshooter, that will take the place of the Windows update service until the first set are downloaded/installed then you should receive updates normally.

 

https://support.microsoft.com/en-us/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter

 

and if that still doesn't work, Roland and i will chat and come up with a solution.


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