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Error-Sensing Master disc drive - Dell Optiplex


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#1 ydono

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Posted 22 November 2016 - 02:12 PM

Hi. When my computer starts up I get an "error auto-sensing secondary master hard disk drive". then it gives me options to run diagnostics, try again or see some complicated system menu operated by arrows only. I ran the diagnostic and it said it couldn't find anything.

I am able to get the computer to start up if I unplug to shut off and then plug back in and start it up. When done like this, it starts up correctly.

A tech at work said the computer is about to fail and to replace the hard drive. so i backed up my computer, got a new hard drive, and put it in. As soon as I turned the computer on I got the same error message. I thought maybe it needed to have the os software installed, so I used the reinstallation cd for vista. It installed, but everything looked funny, and nothing really worked. It couldn't find the internet card, etc.

I then tried to install the drivers, but I got an error message that there were missing files. It was a long and complicated message that I didn't understand.

At this point, I had to put the old drive back in in order to use my computer at all.  I initially got the same error auto-sensing message but I unplugged it, started it back up and it has been good.  Not dragging at all.  I did stop the screen saver from operating, and I noticed that AVG did a restart on my computer after an upgrade.

 

I don't want to let this issue go though.  So here are my questions. 

1 - This computer came with XP and Vista pre-installed. I opted to start with Vista for the reinstallation this time. Do you think that is possibly the problem? That maybe the computer is looking for information that is on the XP disc? Keep in mind, the Vista cd is not an upgrade but a full install.

2 - I thought I would try to install XP but didn't know how to get rid of Vista first (off the new hard drive).  How do I do that?

 

3 -  What do you think the original problem is and was a new hard drive the answer?


thanks everyone

 


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#2 JohnC_21

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Posted 22 November 2016 - 02:23 PM

Are there currently two hard drives in the computer? What Optiplex model?



#3 ydono

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Posted 23 November 2016 - 01:44 AM

There is only one hard drive in the computer. It is a Dell Optiplex 360.

#4 JohnC_21

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Posted 23 November 2016 - 08:18 AM

Make sure the hard drive is attached to the SATA0 port. If it is then swap the SATA cable for a new one. I looked at your spec sheet and there are no IDE ports so I can't understand why it would error with Secondary Master when SATA does not have a SLAVE/MASTER designation. I would also make sure there is a setting in your BIOS to disable the secondary SATA port.

 

There are diagnostic lights on the computer. See starting at page 123 of the service manual. They may give some additional help.






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