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Strange Chrome issue


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#1 Soldierbane

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Posted 22 November 2016 - 08:58 AM

Hi Everyone,

 

I've got a PC that is showing a strange search bar in Chrome, and has some random page popups while browsing in chrome. I've run RKill and AWS found a few things, but none of them seem to have fixed the issue. At first I thought it might be the play-bar.net malware, but it doesn't seem to match up with what that normally looks like. I'm curious if anyone knows what it might be, or what my best course of action to resolve the issue is. There isn't anything abnormal in the chrome extensions, none of the chrome settings seem to be off, and I don't see anything is remove programs that seems too out of place. 

 

Screenshot:

 

http://imgur.com/HYZJqmn

 

 

Thanks for any assistance!



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#2 RolandJS

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Posted 22 November 2016 - 09:08 AM

wiseproducts has a free Wise PlugIn Manager that I have used successfully to remove unwanted plugins, extensions, etc. that have caused what you've described.  Also, toolbarcleaner is only safe utility that actually works safely.  Try to hunt down and get Visicom's original last version ToolbarCleaner -- install it via custom or advanced install.  I think oldversion.com or oldapps.com may have it.  Avoid softonic.

 

BrowserCleaner -- one must do the "decline,decline,decline" install.  I'm not going to recommend BrowserCleaner -- it's too easy for it to delete things you do not want deleted.


Edited by RolandJS, 22 November 2016 - 09:22 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 buddy215

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Posted 22 November 2016 - 10:02 AM

Use the programs below to clean, remove adware and remove malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 Soldierbane

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Posted 23 November 2016 - 12:24 PM

Hi Buddy215,

 

Thanks for the recomendations. The associated logs are below:

 

MBAM (Without rootkits enabled):

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 11/23/2016
Scan Time: 8:49 AM
Logfile: Scan1.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.11.23.11
Rootkit Database: v2016.11.20.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: user
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 417336
Time Elapsed: 6 min, 10 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 3
Hijack.AutoConfigURL.PrxySvrRST, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\IPHLPSVC\PARAMETERS\PROXYMGR\{9E3F3E31-AD21-41F9-BEF7-42C1F931344D}|AutoConfigUrl, http://none-stops.net/wpad.dat?cd72bf2a6f32cd4bcdd53a5e85d82fbe20228386, Quarantined, [7e39ead9d5c5de58724d2a65857e6997]
Hijack.AutoConfigURL.PrxySvrRST, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NLASVC\PARAMETERS\INTERNET\MANUALPROXIES, 0http://none-stops.net/wpad.dat?cd72bf2a6f32cd4bcdd53a5e85d82fbe20228386, Quarantined, [bdfa556e1e7caf8716abdbb4ac57ea16]
Hijack.AutoConfigURL.PrxySvrRST, HKU\S-1-5-21-4095387309-2548920901-700013463-1236\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|AutoConfigUrl, http://none-stops.net/wpad.dat?cd72bf2a6f32cd4bcdd53a5e85d82fbe20228386, Quarantined, [5c5bf7cc29714de94777f49bba4906fa]
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 2
PUP.Optional.FFHijacker, C:\Program Files (x86)\Mozilla Firefox\849043265.cfg, Quarantined, [397eba09f1a93afc1554c51558abe818], 
PUP.Optional.FFHijacker, C:\Program Files (x86)\Mozilla Firefox\defaults\pref\849043265.js, Quarantined, [e0d7477cc1d9db5ba8fb099b669d847c], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
MBAM2 (with rootkits actually checked):
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 11/23/2016
Scan Time: 9:01 AM
Logfile: scan2.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.11.23.11
Rootkit Database: v2016.11.20.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: user
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 434640
Time Elapsed: 13 min, 29 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

 

 

ADW:

 

# AdwCleaner v6.030 - Logfile created 21/11/2016 at 13:56:28
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-11-21.2 [Server]
# Operating System : Windows 10 Pro  (X64)
# Username : user - user-MSI
# Running from : C:\Users\user\Downloads\AdwCleaner.exe
# Mode: Scan
 
 
 
***** [ Services ] *****
 
No malicious services found.
 
 
***** [ Folders ] *****
 
No malicious folders found.
 
 
***** [ Files ] *****
 
No malicious files found.
 
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
 
***** [ WMI ] *****
 
No malicious keys found.
 
 
***** [ Shortcuts ] *****
 
No infected shortcut found.
 
 
***** [ Scheduled Tasks ] *****
 
No malicious task found.
 
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
 
***** [ Web browsers ] *****
 
No malicious Firefox based browser items found.
No malicious Chromium based browser items found.
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [2018 Bytes] - [21/11/2016 13:50:35]
C:\AdwCleaner\AdwCleaner[S0].txt - [1958 Bytes] - [21/11/2016 13:48:28]
C:\AdwCleaner\AdwCleaner[S1].txt - [1140 Bytes] - [21/11/2016 13:56:28]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1213 Bytes] ##########
 
JRT:
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 10 Pro x64 
Ran by user (Administrator) on Wed 11/23/2016 at  9:17:32.21
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 0 
 
 
 
 
Registry: 1 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{F5FECC17-7811-409A-A13C-CBEC9A0F52C2} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 11/23/2016 at  9:19:26.66
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 


#5 buddy215

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Posted 23 November 2016 - 12:36 PM

Still having the same problem do this:

Reset Google Chrome

You can restore your browser settings in Chrome at any time. You might need to do this if apps or extensions you installed changed your settings without your knowledge. Your saved bookmarks and passwords won't be cleared or changed.

  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Show advanced settings.
  4. Under the section "Reset settings,” click Reset settings.
  5. In the box that appears, click Reset. ​
  • Please download Security Check by glax24 and save the file to the Desktop
  • Run the tool by accepting all the Security prompts
  • when complete the tool will produce a log file C:\SecurityCheck\SecurityCheck.txt and also copy the contents to the Clipboard
  • Simply Paste the log to your reply

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 Soldierbane

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Posted 23 November 2016 - 12:42 PM

It seems that Edge is also getting some pop-ups now. Not sure if this was the behavior before as well or if this is a new thing. The second search bar in chrome has disappeared though. I can't seem to nail down a pattern as to what triggers the pop-ups and what doesn't though.

 

SecurityCheck by glax24 & Severnyj v.1.4.0.46 [22.09.16]
WebSite: www.safezone.cc
DateLog: 23.11.2016 09:40:24
Path starting: C:\Users\chopkins\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: user
VersionXML: 3.34s-22.09.2016
___________________________________________________________________________
 
Windows 10(6.3.14393) (x64) Professional Lang: English(0409)
Installation date OS: 23.09.2016 00:31:55
LicenseStatus: Office 16, Office16O365BusinessR_Grace edition Windows is in Notification mode
LicenseStatus: Windows®, Professional edition The machine is permanently activated.
LicenseStatus: Office 16, Office16O365BusinessR_Subscription edition Timebased activation will expire :44497 minutes
LicenseStatus: Office 15, OfficeLyncEntryR_PrepidBypass edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: Microsoft Edge (C:\WINDOWS\system32\LaunchWinApp.exe)
SystemDrive: C: FS: [NTFS] Capacity: [118.7 Gb] Used: [93.3 Gb] Free: [25.4 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.447.14393.0 [+]
User Account Control enabled
Automatically download and schedule installation
Windows Update (wuauserv) - The service has stopped
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
World Wide Web Publishing Service (W3SVC) - The service is running
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (disabled and up to date)
Managed Antivirus Managed Antivirus (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Firewall (MpsSvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (disabled and up to date)
Managed Antivirus Managed Antivirus (enabled and up to date)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Managed Antivirus v.6.2.5528
--------------------------- [ OtherUtilities ] ----------------------------
TeamViewer 10 v.10.0.47484 Warning! Download Update
VLC media player v.2.2.4
TeamViewer 10 (TeamViewer) - The service is running
--------------------------------- [ IM ] ----------------------------------
Skype Meetings App v.16.2.0.67 [+]
--------------------------- [ AppleProduction ] ---------------------------
Bonjour v.3.1.0.1
iTunes v.12.3.3.17 Warning! Download Update
^Please use Apple Software Update tool.^
Bonjour Service (Bonjour Service) - The service is running
--------------------------- [ AdobeProduction ] ---------------------------
Adobe AIR v.18.0.0.199 Warning! Download Update
Adobe Reader XI (11.0.18) v.11.0.18 [+]
------------------------------- [ Browser ] -------------------------------
Google Chrome v.54.0.2840.99 [+]
----------------------------- [ EmailClient ] -----------------------------
Windows Live Mail v.16.4.3505.0912
--------------------------- [ RunningProcess ] ----------------------------
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe v.54.0.2840.99
------------------ [ AntivirusFirewallProcessServices ] -------------------
Windows Defender Service (WinDefend) - The service has stopped
Windows Defender Network Inspection Service (WdNisSvc) - The service has stopped
----------------------------- [ End of Log ] ------------------------------


#7 buddy215

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Posted 23 November 2016 - 01:00 PM

Did you want Edge as your default browser?

 

Either uninstall or update Adobe Air.....you probably do not use it.

Same goes for iTunes and Team Viewer

 

If you don't have an ad blocker installed in Edge use this one.....Adblock Plus - Surf the web without annoying ads!

Adblock Plus - Chrome Web Store

Adblock Plus :: Add-ons for Firefox

Once you have Adblock Plus installed...click on the ABP icon and choose Filter Preferences. UNcheck box next to Allow some Non-intrusive advertisements.

 

How to disable third-party cookies in all major web browsers  Once you have blocked the ad/ tracking cookies from installing, run CCleaner to remove the ones that are presently installed.

 

Once you have done the above and rebooted....please let me know if ads still appear in Edge.


Edited by buddy215, 23 November 2016 - 01:04 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 Soldierbane

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Posted 23 November 2016 - 01:10 PM

After I ran the other programs it reset a bunch of the default applications to the Microsoft ones, I'll swap it back over to Chrome after, but I just assumed it was caused by whatever MBAM uninstalled.

 

I'll get Air and iTunes updated, but I don't have licensing for the latest TeamViewer yet, so that will have to stay.

 

I get where you're going with the Adblock and disabling the cookies, but I'm a bit concerned that it's more of a "Treating the symptom and not the problem" kind of thing. I agree that it would probably resolve the pop-up issue, but it doesn't seem like it would actually resolve the issue of whatever is causing them. Thoughts?



#9 buddy215

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Posted 23 November 2016 - 01:43 PM

Installing an ad blocker and blocking ad cookies may not solve the problem if there is adware on the computer. If the ads do stop then the problem is solved.

I wanted to see if that worked before taking further action to find adware.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#10 buddy215

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Posted 23 November 2016 - 01:47 PM

You can reset your Edge browser to remove adware if that is the problem.

How to Reset Microsoft Edge in Windows 10


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#11 Soldierbane

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Posted 23 November 2016 - 03:42 PM

Ok, I see where you're going with it. I hope that didn't come across as ungrateful. I really do appreciate all of the assistance, just wasn't sure what the goal was. I've got that all set up, and I'll play around with it a bit and see if there are still some pop-ups.



#12 buddy215

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Posted 23 November 2016 - 04:25 PM

Sounds like a plan. If you do decide to reset Edge because ads still appear,  you will have to reinstall Adblock Plus and block the ad cookies again.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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