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Blue Screen Error


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5 replies to this topic

#1 Jreal10

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Posted 25 August 2006 - 01:24 PM

A couple months ago I had added more memory to my computer. Everything was workin' great I was able to run multiple programs all at once and play games freeze free. Then one day my computer decided to give me one of those beautiful blue screen error pages and crashed. The error message does not include any drivers listed.



I magically took a stab in the dark and removed the memory card and I haven't recieve any errors since. But I can't play any games or run more than one program at once. Help!


Error type : Windows stop error (A message appears on a blue screen with error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

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#2 putergeekgirl

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Posted 25 August 2006 - 01:28 PM

There are memory testers online, I would suggest doing one of those, you should be able to find them via google. (I have a physical one so I don't know offhand of a good one)

Also, if its new memory there should be some sort of warranty on it if it tests bad.

Edited by putergeekgirl, 25 August 2006 - 01:30 PM.


#3 Albert Frankenstein

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Posted 25 August 2006 - 01:53 PM

The 'Blue Screen of Death' (or BSOD) is refered to by Microsoft as a Stop Message. They can occur for many reasons. In order to diagnose it's cause we need as much info as you can give about the stop message. Please write it down and post it back here the next time it happens. In particular, it helps to have the somewhat cryptic series of numbers about half way down the blue screen that have this sort of format:

0x0000008E (Followed by four other sets of numbers in parenthesis.)

Stop messages that contain 0x0000008E (0x8E for short) can have many causes, but the most common cause is bad RAM.

TROUBLESHOOTING
If your computer has two sticks of RAM in it, then remove one and see if the problems persist. If they do, switch pieces and test again.

ALTERNATIVE
You can run the memory tester from Microsoft. It is free and available for download HERE.
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#4 Jreal10

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Posted 26 August 2006 - 08:53 PM

Bad_pool_caller




0x00000002 (0x00000007, 0x000000cd4, 0xe25ac8c0, 0xe25e4b8)



Both sticks were working fine together. No only the one that cam with the computer is working. The other cause BSOD.

#5 pc-details

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Posted 27 August 2006 - 02:54 AM

look at this site for troubleshooting Windows STOP messages:

http://www.aumha.org/win5/kbestop.htm

#6 usasma

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Posted 27 August 2006 - 07:18 AM

Was it 0x00000002 or 0x000000C2 ?

0x000000C2 is the correct code for BAD_POOL_CALLER

Typically this is caused by faulty drivers or poorly written software. Also, it could be that that memory card isn't supported by your motherboard.

Since this is a memory problem, I'd first test your memory (like putergeekgirl said) with a free memory tester like MemTest86 ( http://www.memtest86.com/ ) Follwo the directions exactly, and run the test for at least 2 hours (overnight is better).

Also, I'd try uninstalling and reinstalling the motherboard/chipset drivers to see if that fixes the problem.
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