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Windows 7 Display Issue


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#1 Lynx1987

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Posted 21 November 2016 - 03:19 AM

Hello, 

 

I have been given a windows 7 laptop, the computer boots up normal but after some time the computer will stop working and will look like the images that I have attached to the post. The display is the same when using a external monitor, I was going to replace the hard drive but the issue still happened when installing windows on a new hard drive.

 

I'm suspecting a faulty motherboard prehaps

 

Thanks

 

Lynx

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#2 Platypus

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Posted 21 November 2016 - 03:49 AM

If it has one of the nVidia chips that were prone to the fault, possibly cooked video chip.
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#3 Lynx1987

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Posted 21 November 2016 - 07:20 AM

Hello Platypus, 

 

Its has a Intel chipset.

 

The laptop works well when in safe mode, so confused if its a hardware issue or software issue.

 

Lynx



#4 Platypus

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Posted 21 November 2016 - 08:15 AM

That can indicate a driver issue, but depending on how the video operates, can also still be memory or video chip fault, as some video operates in different modes (hybrid) under different conditions.

What is the brand and model of the laptop?
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#5 Lynx1987

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Posted 21 November 2016 - 11:51 AM

The laptop is a Toshiba satellite L350

 

I have tried to disabled all service since it worked in safe mode.

 

If power service enabled the issue occurs, when disabled it no longer a issue

 

Lynx






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