Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Desktop is suddenly slooowww


  • Please log in to reply
17 replies to this topic

#1 annebradsmith

annebradsmith

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 20 November 2016 - 09:41 PM

My desktop had been running fine until a week ago.  Now its dreadfully slow (barely functional at time). 

 

HP Elite.  i7-2600 processor. 64bit.  1TB HD is half full. 8GB Ram

Windows 10 Home  (Originally Windows 7)

AV is Norton 360

 

Everything is affected (slow).  Not just browsing.When it is bad, the system may take 30s to respond to a mouse click

 

A reboot may or may not make it temporarily better.  (e.g.  the 2nd one today has helped)

 

I'm not aware of anything i did to it a week ago to make it slow.  I verified that no new programs have been loaded.

Mostly i use Chrome and i know that it is a Memory hog.  I did start using this exension "The Great Suspender" not too long ago to help manage some of Chromes problems.

 

Typically, TaskMgr shows 35-50% utilization on Memory and everything else is very low.  At this moment, however CPU is 77% which seems high.  When i first noticed the slow problem, Disk utilization was 100%.  Never saw that before.

 

CHKDSK doesn't find any problems

Device Mgr doesn't show any problems

SFC didn't find any problems

Defrag is not needed

Norton full scan doesn't find anything remarkable.

Downloaded Speccy and all temperatures are ok.  (Note:  I could not install Speccy yesterday because of system issues.  Installation process just wouldn't start.)

 

Suggestions????  All help is appreciated.

 

I intend to reboot in Diagnostic mode next time and we'll see if that helps.

 

 

Thanks,

Brad


Edited by annebradsmith, 20 November 2016 - 09:42 PM.


BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,707 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:46 PM

Posted 20 November 2016 - 10:01 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 21 November 2016 - 12:49 AM

Thanks for the quick help.  Here are the first two items.

 

Security Check Results:

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Norton 360 Premier   
Windows Defender     
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Java 8 Update 40  
 Java version 32-bit out of Date! 
 Google Chrome (54.0.2840.71) 
 Google Chrome (54.0.2840.99) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Symantec Norton Online Backup NOBuAgent.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
 
FSS Results:
 

Farbar Service Scanner Version: 27-01-2016
Ran by Brad (administrator) on 20-11-2016 at 21:46:07
Running from "C:\Users\Brad\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is set to Disabled. The default start type is 3.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
 
VSS Service is not running. Checking service configuration:
The start type of VSS service is set to Disabled. The default start type is 3.
The ImagePath of VSS service is OK.
 
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#4 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 21 November 2016 - 12:53 AM

MiniToolBox Results:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Brad (administrator) on 20-11-2016 at 21:50:49
Running from "C:\Users\Brad\Downloads"
Microsoft Windows 10 Home  (X64)
Model: h8-1120 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Broadcom WLAN Adapter = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
add address name="Wireless Network Connection 2" address=192.168.137.1 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : HP-Elite
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : fios-router.home
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 38-60-77-4B-05-E3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : D0-DF-9A-67-66-2F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : Broadcom WLAN Adapter
   Physical Address. . . . . . . . . : D0-DF-9A-67-66-2F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::49c0:54cc:1eb6:9588%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.153(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, November 20, 2016 9:48:33 AM
   Lease Expires . . . . . . . . . . : Monday, November 21, 2016 7:48:43 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 258515908
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-FB-28-05-38-60-77-4B-05-E3
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : D0-DF-9A-04-CA-68
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.fios-router.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3c55:1cc2:d06a:bf56(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3c55:1cc2:d06a:bf56%5(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 369098752
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-FB-28-05-38-60-77-4B-05-E3
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  FIOS_Quantum_Gateway.fios-router.home
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4007:80a::200e
 172.217.5.78
 
 
Pinging google.com [172.217.5.78] with 32 bytes of data:
Reply from 172.217.5.78: bytes=32 time=17ms TTL=55
Reply from 172.217.5.78: bytes=32 time=15ms TTL=55
 
Ping statistics for 172.217.5.78:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 17ms, Average = 16ms
Server:  FIOS_Quantum_Gateway.fios-router.home
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 2001:4998:44:204::a7
 206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=70ms TTL=51
Reply from 98.138.253.109: bytes=32 time=69ms TTL=51
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 69ms, Maximum = 70ms, Average = 69ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...38 60 77 4b 05 e3 ......Realtek PCIe GBE Family Controller
  3...d0 df 9a 67 66 2f ......Microsoft Hosted Network Virtual Adapter
 11...d0 df 9a 67 66 2f ......Broadcom WLAN Adapter
 10...d0 df 9a 04 ca 68 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  5...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.153     50
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link     192.168.1.153    306
    192.168.1.153  255.255.255.255         On-link     192.168.1.153    306
    192.168.1.255  255.255.255.255         On-link     192.168.1.153    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link     192.168.1.153    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link     192.168.1.153    306
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  5    331 ::/0                     On-link
  1    331 ::1/128                  On-link
  5    331 2001::/32                On-link
  5    331 2001:0:5ef5:79fd:3c55:1cc2:d06a:bf56/128
                                    On-link
 11    306 fe80::/64                On-link
  5    331 fe80::/64                On-link
  5    331 fe80::3c55:1cc2:d06a:bf56/128
                                    On-link
 11    306 fe80::49c0:54cc:1eb6:9588/128
                                    On-link
  1    331 ff00::/8                 On-link
 11    306 ff00::/8                 On-link
  5    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
 
System errors:
=============
Error: (11/20/2016 05:48:34 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/20/2016 05:48:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/20/2016 05:48:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/20/2016 10:02:55 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application User Notification Service service hung on starting.
 
Error: (11/20/2016 10:00:21 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (11/20/2016 10:00:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (11/20/2016 09:59:24 AM) (Source: Service Control Manager) (User: )
Description: The Software Protection service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (11/20/2016 09:59:24 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Software Protection service to connect.
 
Error: (11/20/2016 09:57:57 AM) (Source: Service Control Manager) (User: )
Description: The Downloaded Maps Manager service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (11/20/2016 09:57:57 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Downloaded Maps Manager service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (11/20/2016 01:49:56 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-11-16 22:29:43.453
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2016-11-16 22:29:41.434
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2016-11-16 22:29:35.392
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2016-11-16 22:29:31.840
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2016-11-16 22:29:30.027
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2016-11-16 22:29:28.865
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2016-11-16 22:29:13.709
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2016-11-16 22:28:59.876
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2016-11-16 21:57:36.643
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2016-11-16 21:57:36.523
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20056 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Agatha Christie - Peril at End House (HKLM-x32\...\WTA-a1da3171-896a-4496-ae83-c33771d96a4d) (Version: 2.2.0.95 - WildTangent) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{7FA9ECCF-A2DE-4DA1-BFF3-81260DBDA68F}) (Version: 4.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{691F30EB-9009-475A-B8A9-E1BF39598FD5}) (Version: 4.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
ArcSoft VideoImpression 1.6FP (HKLM-x32\...\ArcSoft VideoImpression 16FP) (Version:  - )
ASAP Utilities (HKLM-x32\...\ASAP Utilities_is1) (Version: 4.2.3 - Bastien Mensink - A Must in Every Office BV)
AuthenTec TrueAPI (HKLM\...\{054EF02F-95D8-48F4-9EEB-2F9CE3072ED8}) (Version: 1.3.0.144 - AuthenTec, Inc.) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bejeweled 3 (HKLM-x32\...\WTA-ec383134-e973-463e-9b66-ef7f0e293953) (Version: 2.2.0.97 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{1E03DB52-D5CB-4338-A338-E526DD4D4DB1}) (Version: 7.0.610.0 - Microsoft Corporation)
Blackhawk Striker 2 (HKLM-x32\...\WTA-68e3c9dc-fbe7-455d-bfb8-d898ef2dfff1) (Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (HKLM-x32\...\WTA-fe70da9e-5d9d-4509-9753-e3c8f1820304) (Version: 2.2.0.97 - WildTangent) Hidden
Blio (HKLM-x32\...\{9368DDD5-CE7F-4BD7-A83A-F00FABE338EC}) (Version: 2.2.6699 - K-NFB Reading Technology, Inc.)
Bluetooth by hp (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.8200 - Broadcom Corporation)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Bounce Symphony (HKLM-x32\...\WTA-40cfd33c-9e99-40aa-9605-a1195fe69e38) (Version: 2.2.0.97 - WildTangent) Hidden
Cake Mania (HKLM-x32\...\WTA-6322329d-b5d0-4db1-a800-a3b220d2ede2) (Version: 2.2.0.95 - WildTangent) Hidden
CANON iMAGE GATEWAY Task for ZoomBrowser EX (HKLM-x32\...\CANON iMAGE GATEWAY Task) (Version: 1.7.2.11 - Canon Inc.)
Canon Internet Library for ZoomBrowser EX (HKLM-x32\...\Canon Internet Library for ZoomBrowser EX) (Version: 1.6.3.9 - Canon Inc.)
Canon Utilities CameraWindow (HKLM-x32\...\CameraWindowLauncher) (Version: 7.4.0.7 - Canon Inc.)
Canon Utilities CameraWindow DC 8 (HKLM-x32\...\CameraWindowDC8) (Version: 8.1.0.11 - Canon Inc.)
Canon Utilities MyCamera (HKLM-x32\...\MyCamera) (Version: 7.3.0.5 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.5.1.15 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.3.0.4 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.22 - Piriform)
CDDRV_Installer (HKLM\...\{0C826C5B-B131-423A-A229-C71B3CACCD6A}) (Version: 4.60 - Logitech) Hidden
Chronicles of Albian (HKLM-x32\...\WTA-036710c5-48ba-4163-93df-6f0bceea4dd5) (Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WTA-a2e87e4a-3e05-4e8c-9657-7db6f04fc326) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.1.10049.0 - Cisco Consumer Products LLC)
Cradle of Rome 2 (HKLM-x32\...\WTA-53b5afbb-adaf-4568-b15a-8d831c1eb9ad) (Version: 2.2.0.95 - WildTangent) Hidden
Creative MediaSource 5 (HKLM-x32\...\{BEEFC4F8-2909-48B3-AFAA-55D3533FDEDD}) (Version: 5.26 - Creative Technology Limited)
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.844 - Curse)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DebugMode Wink (HKLM-x32\...\DebugMode Wink) (Version:  - )
DVD Architect Studio 5.0 (HKLM-x32\...\{43BA93F0-B496-11E0-BCDF-005056C00008}) (Version: 5.0.150 - Sony)
erLT (HKLM-x32\...\{A498D9EB-927B-459B-85D6-DD6EF8C2C564}) (Version: 1.20.0137 - Logitech, Inc.) Hidden
Excel Compare 2.4 (HKLM-x32\...\Excel Compare_is1) (Version:  - Formula Software, Inc.)
Farm Frenzy (HKLM-x32\...\WTA-27e21a9b-d926-4789-8a17-5e76ab1ad948) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WTA-bec017bc-1c11-4313-927e-6c10e8956a1b) (Version: 2.2.0.97 - WildTangent) Hidden
ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
FinePixViewer Resource (HKLM-x32\...\{B44529FF-501E-47CD-A06D-223C161BE058}) (Version: 1.2 - FUJIFILM Corporation)
FinePixViewer Ver.5.5 (HKLM-x32\...\{24ED4D80-8294-11D5-96CD-0040266301AD}) (Version: 5.5 - FUJIFILM Corporation)
FinePixViewer YTUPL (HKLM-x32\...\{65EB09A3-993B-401E-8936-C9708CBFAB26}) (Version: 1.0 - FUJIFILM Corporation)
FUJIFILM USB Driver (HKLM-x32\...\{5490882C-6961-11D5-BAE5-00E0188E010B}) (Version:  - )
Garmin USB Drivers (HKLM-x32\...\{510D2239-6C2E-457B-9590-485EC552D94D}) (Version: 2.3.0.0 - Garmin Ltd or its subsidiaries)
Garmin WebUpdater (HKLM-x32\...\{CCB71FF8-DE82-469C-8641-44378F4443EB}) (Version: 2.5.4 - Garmin Ltd or its subsidiaries)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7619.1252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-7633d591-3353-4cc4-903b-3a2c4b0439fe) (Version: 2.2.0.95 - WildTangent) Hidden
H&R Block California 2014 (HKLM-x32\...\{3DEC6F75-77F4-4C6C-BD0B-A74C92CFD548}) (Version: 1.14.5101 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2014 (HKLM-x32\...\{BDA77C08-60A6-4AAB-B5A9-849ECF399A49}) (Version: 14.05.7401 - HRB Technology, LLC.)
Haali Media Splitter (HKLM-x32\...\HaaliMkx) (Version:  - )
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Dropbox Plugin (HKLM-x32\...\{D12BC084-97D6-438A-AA7C-5962608D17A0}) (Version: 36.0.41.58587 - HP)
HP ENVY 7640 series Basic Device Software (HKLM\...\{E8FB8015-34B1-408F-9481-42DD10F12A3F}) (Version: 40.2.1073.65539 - HP Inc.)
HP ENVY 7640 series Help (HKLM-x32\...\{5845A5C9-AA03-4D91-9793-1A2563CE0129}) (Version: 34.0.0 - Hewlett Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Google Drive Plugin (HKLM-x32\...\{BFA42100-DB54-467A-BB87-CF70732B4065}) (Version: 36.0.41.58587 - HP)
HP LinkUp (HKLM-x32\...\{DB3147AB-4024-4773-8EC0-A1FE5B44933D}) (Version: 2.01.028 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard Company)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Product Detection (HKLM-x32\...\{A436F67F-687E-4736-BD2B-537121A804CF}) (Version: 11.14.0001 - HP)
HP Setup (HKLM-x32\...\{D35B72B6-F0E4-462B-BDEB-E08032B3B681}) (Version: 8.7.4747.3786 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13880.3792 - Hewlett-Packard Company)
HP SimplePass PE 2011 (HKLM-x32\...\{4741965C-AFD0-4D00-81D1-1039F96D4DC3}) (Version: 5.3.0.273 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{79C54A05-F146-4EA0-8A70-D4EFE6181E52}) (Version: 8.3.34.7 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.5.32.37 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.9.0.0 - Hewlett-Packard)
HPDiagnosticCoreDll (HKLM-x32\...\{9262B08F-E183-4FED-A2BD-23FF1A84EB79}) (Version: 1.0.15.0 - Hewlett Packard)
iCloud (HKLM\...\{4B48E22A-2FB0-4EFA-B99E-954B1E50CD69}) (Version: 5.1.0.34 - Apple Inc.)
iCopy (HKLM-x32\...\iCopy) (Version: 1.49 - Matteo Rossi)
IHA_MessageCenter (HKLM-x32\...\{834265C4-CDF4-44D3-BD24-31531617EFB8}) (Version: 1.8.70 - Verizon)
ImageMixer 3 SE Ver.6 Transfer Utility (HKLM-x32\...\{3A2AD071-AABD-4712-A43E-11D06BAA661D}) (Version: 6.00.017 - PIXELA)
ImageMixer 3 SE Ver.6 Video Tools (HKLM-x32\...\{62CA119E-C5A7-42FC-85E8-4B55AA9E4072}) (Version: 6.00.018 - PIXELA)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.6.0 - LIGHTNING UK!)
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
Japanese Fonts Support For Adobe Reader X (HKLM-x32\...\{AC76BA86-7AD7-5760-0000-A00000000003}) (Version: 10.0.0 - Adobe Systems Incorporated)
Jasc Paint Shop Photo Album 5 (HKLM-x32\...\{24960CD0-661D-4957-9D5F-D2905A30EDB1}) (Version: 5.0.1 - Jasc Software, Inc.)
Jasc Paint Shop Pro Studio (HKLM-x32\...\{78C496B9-5A6B-4692-8C2E-AFFFC34E4961}) (Version: 1.00.0000 - Jasc Software Inc)
Jasc Paint Shop Pro Studio Additional Content (HKLM-x32\...\Jasc Paint Shop Pro Studio Additional Content) (Version:  - )
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Jewel Quest: The Sleepless Star - Collector's Edition (HKLM-x32\...\WTA-d4fc14f5-3e3c-4ee3-a6b1-3186fab0f33c) (Version: 2.2.0.95 - WildTangent) Hidden
JGoodies JDiskReport 1.3.2 (HKLM-x32\...\JDiskReport 1.3.2) (Version: 1.3.2 (2009-12-18 11:57:44) - JGoodies Karsten Lentzsch)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KhalInstallWrapper (HKLM\...\{F3F18612-7B5D-4C05-86C9-AB50F6F71727}) (Version: 2.00.0000 - Logitech) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 1.6 - Kobo Inc.)
Korean Fonts Support For Adobe Reader X (HKLM-x32\...\{AC76BA86-7AD7-5670-0000-A00000000003}) (Version: 10.0.0 - Adobe Systems Incorporated)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3925 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3925 - CyberLink Corp.)
LG Verizon United Drivers (HKLM-x32\...\{C6A4A9B1-D8AC-46E4-B143-72FE9B8173A3}) (Version: 2.5.0 - LG Electronics)
Logitech SetPoint (HKLM-x32\...\{F29B21BD-CAA6-445F-8EF7-A7E2B9D8B14E}) (Version: 4.80 - Logitech)
Mah Jong Medley (HKLM-x32\...\WTA-348bd4be-df5f-4ebb-9c00-05f87d13132d) (Version: 2.2.0.95 - WildTangent) Hidden
MediaFACE (HKCU\...\InstallShield_{70A3C0E1-1953-4A95-9C66-99FDCDD5E357}) (Version: 5.0 - Fellowes)
MediaFACE (HKLM-x32\...\{70A3C0E1-1953-4A95-9C66-99FDCDD5E357}) (Version: 5.0 - Fellowes) Hidden
MediaFACE 4.0 (HKLM-x32\...\InstallShield_{7F581D1D-C9A7-4C77-B88A-27537173CEDF}) (Version: 4.0 - Fellowes)
MediaFACE 4.0 Business Image Library (HKLM-x32\...\{FED4E1E2-9E19-44FE-8265-E4AAE03EBC80}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Business Image Library (HKLM-x32\...\InstallShield_{FED4E1E2-9E19-44FE-8265-E4AAE03EBC80}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 General Image Library (HKLM-x32\...\{268D18A2-4539-4530-8192-F13EDD876FFC}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 General Image Library (HKLM-x32\...\InstallShield_{268D18A2-4539-4530-8192-F13EDD876FFC}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 Lifestyle Image Library (HKLM-x32\...\{9AD92782-CAC6-48DF-A060-BFD6FE7689E7}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Lifestyle Image Library (HKLM-x32\...\InstallShield_{9AD92782-CAC6-48DF-A060-BFD6FE7689E7}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 Music Image Library (HKLM-x32\...\{8739235F-201D-449C-A03F-277A85F0FE1E}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Music Image Library (HKLM-x32\...\InstallShield_{8739235F-201D-449C-A03F-277A85F0FE1E}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 Special Occasion Image Library (HKLM-x32\...\{DA84434F-25B6-4716-A390-AC678FB6516D}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Special Occasion Image Library (HKLM-x32\...\InstallShield_{DA84434F-25B6-4716-A390-AC678FB6516D}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 Spiritual Image Library (HKLM-x32\...\{1DA6AB38-2876-4AE4-8236-24C2CF66601B}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Spiritual Image Library (HKLM-x32\...\InstallShield_{1DA6AB38-2876-4AE4-8236-24C2CF66601B}) (Version: 4.00.0000 - Fellowes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft Mathematics (HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Live Meeting 2007 (HKLM-x32\...\{EF3DC20D-850A-4A1F-9DE4-BA1597E08844}) (Version: 8.0.6362.239 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Minitab 15 English (HKLM-x32\...\{BF44976C-9F29-4C54-AA5F-97DD9D929434}) (Version: 15.1.30 - Minitab, Inc)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mumble 1.2.5 (HKLM-x32\...\{C7BC557D-8C8B-4F5F-83AB-D20C58CF4575}) (Version: 1.2.5 - Thorvald Natvig)
MWSnap 3 (HKLM-x32\...\MWSnap 3) (Version: 3.0.0.74 - Mirek Wojtowicz)
Mystery of Mortlake Mansion (HKLM-x32\...\WTA-83b36530-3d35-4728-8945-b29724a971ad) (Version: 2.2.0.97 - WildTangent) Hidden
Namco All-Stars: PAC-MAN (HKLM-x32\...\WTA-7d20263a-cac5-4937-958c-9dad59a0a3db) (Version: 2.2.0.95 - WildTangent) Hidden
Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.1.0 - Nikon)
Nikon Movie Editor (HKLM-x32\...\{5CAD3393-EEC0-44CE-9F93-BCAA365B77FB}) (Version: 2.8.3 - Nikon)
Norton 360 Premier (HKLM-x32\...\N360) (Version: 22.8.0.50 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
NVIDIA 3D Vision Driver 353.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 353.82 - NVIDIA Corporation)
NVIDIA Graphics Driver 353.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.82 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.10.0514 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.10.0514 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.54 - PDF Complete, Inc)
Penguins! (HKLM-x32\...\WTA-2d79c1ce-3c81-474d-9171-67e9b4be90cb) (Version: 2.2.0.95 - WildTangent) Hidden
Picture Control Utility x64 (HKLM\...\{11953C65-BB4E-4CA4-B0F0-2600A4B20040}) (Version: 1.4.16 - Nikon)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-918d705d-1b7a-4559-9f67-62b03958d489) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WTA-0641d8e5-bffa-4d4d-850c-806a1f0cbab4) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-5dd3d6f3-8543-48d0-84f8-1b6c8df6987b) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-a9f16d8f-8cbf-4197-8d7e-31f8fb7ffe35) (Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5331 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5331 - CyberLink Corp.)
PowerChute Personal Edition 3.0.2 (HKLM-x32\...\{8ED262EE-FC73-47A9-BB86-D92223246881}) (Version: 3.0.2 - Schneider Electric)
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-132318649765}) (Version: 5.10.1217.0 -  NewspaperDirect Inc.)
PrimoPDF (HKLM-x32\...\PrimoPDF4.1.0.9) (Version: 4.1.0.9 - activePDF)
Product Improvement Study for HP ENVY 7640 series (HKLM\...\{E38E9F3F-2825-4398-8E5E-6314B3066866}) (Version: 40.2.1073.65539 - HP Inc.)
Quicken 2011 (HKLM-x32\...\{5FE545A1-D215-4216-9189-E7B39C9D1CC1}) (Version: 20.1.8.6 - Intuit)
Quicken 2014 (HKLM-x32\...\{0877F595-254F-45F4-991D-3F72E86B17CE}) (Version: 23.1.9.3 - Intuit)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6662 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.4320 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.103 - RoxioNow)
Seagate Dashboard (HKLM-x32\...\{EA266F00-A8E7-43A0-8DED-FBFE3F076934}) (Version: 4.4.11.0 - Seagate)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Slingo Supreme (HKLM-x32\...\WTA-55126440-5e20-4edd-83e0-ecb8b25d72c1) (Version: 2.2.0.97 - WildTangent) Hidden
Snapshots (HKLM-x32\...\Snapshots) (Version:  - )
Sound Forge Audio Studio 10.0 (HKLM-x32\...\{0A013EA1-A1D3-11E0-8DCF-005056C00008}) (Version: 10.0.176 - Sony)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
TurboTax 2010 (HKLM-x32\...\TurboTax 2010) (Version:  - Intuit, Inc)
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2015 (HKLM-x32\...\TurboTax 2015) (Version: 2015.0 - Intuit, Inc)
Uninstall Dual Mode Camera (26062) (HKLM-x32\...\26062_2010_0926_0752_is1) (Version:  - )
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Vacation Quest - The Hawaiian Islands (HKLM-x32\...\WTA-b2dcd6ba-ebe8-4e68-9e83-72d8921e9e43) (Version: 2.2.0.97 - WildTangent) Hidden
Vegas Movie Studio HD Platinum 11.0 (HKLM-x32\...\{7E734C70-7F67-11E1-82AA-F04DA23A5C58}) (Version: 11.0.322 - Sony)
Ventrilo Client for Windows x64 (HKLM\...\{EEB3F6BB-318D-4CE5-989F-8191FCBFB578}) (Version: 3.0.8.0 - Flagship Industries, Inc.)
Verizon Download Manager (HKLM-x32\...\{A0760C09-B1F8-4620-9668-F361098981E6}) (Version: 25 - SupportSoft)
ViewNX 2 (HKLM\...\{635BE602-BB9C-4C59-8CC5-93F9366E8A21}) (Version: 2.8.3 - Nikon)
VIP Access SDK (1.0.1.4)  (HKLM-x32\...\VIP Access SDK) (Version: 1.0.1.4 - Symantec Inc.)
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-e1d8befb-ae95-4546-a408-1668dff56f33) (Version: 2.2.0.97 - WildTangent) Hidden
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.36 - WildTangent) Hidden
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0) (HKLM\...\49CF605F02C7954F4E139D18828DE298CD59217C) (Version: 06/03/2009 2.3.0.0 - Garmin)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinZip 12.1 (HKLM-x32\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240B8}) (Version: 12.1.8519 - WinZip Computing, S.L. )
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)
Zuma Deluxe (HKLM-x32\...\WTA-962dd088-39cc-47f1-8976-76459d744797) (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 8174.52 MB
Available physical RAM: 5015.4 MB
Total Virtual: 8686.52 MB
Available Virtual: 5213.95 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:918.73 GB) (Free:443.82 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.24 GB) (Free:1.49 GB) NTFS
8 Drive k: (Seagate Backup Plus Drive) (Fixed) (Total:3725.9 GB) (Free:2740.78 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HP-ELITE
 
Administrator            Brad                     DefaultAccount           
Guest                    
 
========================= Restore Points ==================================
 
 
**** End of log ****


#5 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 21 November 2016 - 02:15 AM

MBAM Scan Results

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 11/20/2016
Scan Time: 9:57 PM
Logfile: MB Scan 1.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.11.21.01
Rootkit Database: v2016.11.20.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Brad
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 370529
Time Elapsed: 26 min, 15 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 3
PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, Quarantined, [9c49536f900a9b9b250b6a608c7714ec], 
PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, Quarantined, [44a17c46e4b681b55bd5a4262ad99b65], 
PUP.Optional.ASK, HKU\S-1-5-21-2818845520-1714110374-1050853533-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, Quarantined, [bf268e34336794a267caf3d740c3f709], 
 
Registry Values: 3
PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF, Quarantined, [9c49536f900a9b9b250b6a608c7714ec]
PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF, Quarantined, [44a17c46e4b681b55bd5a4262ad99b65]
PUP.Optional.ASK, HKU\S-1-5-21-2818845520-1714110374-1050853533-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF, Quarantined, [bf268e34336794a267caf3d740c3f709]
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.InstallCore, C:\Users\Brad\Downloads\ADLSoft_UnCompressor_v2_3.exe, Quarantined, [d41109b948526acc7a27fe3aa25ff30d], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#6 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 21 November 2016 - 08:54 PM

Ran Malwarebytes Anti-Rootkit and it did not detect any malware



#7 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,707 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:46 PM

Posted 21 November 2016 - 09:07 PM

rKill?


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#8 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 23 November 2016 - 01:03 AM

Here it is.

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 11/22/2016 09:50:20 PM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * gagp30kx [Missing Service]
 * IEEtwCollectorService [Missing Service]
 * IoQos [Missing Service]
 * nv_agp [Missing Service]
 * TimeBroker [Missing Service]
 * uagp35 [Missing Service]
 * uliagpkx [Missing Service]
 * WcsPlugInService [Missing Service]
 * wpcfltr [Missing Service]
 * WSService [Missing Service]
 
 * agp440 [Missing ImagePath]
 
 * AJRouter => %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted [Incorrect ImagePath]
 * WpnService => %systemroot%\system32\svchost.exe -k netsvcs [Incorrect ImagePath]
 
 * vmicrdv => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 * vmicvss => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 11/22/2016 09:52:36 PM
Execution time: 0 hours(s), 2 minute(s), and 15 seconds(s)


#9 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,707 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:46 PM

Posted 23 November 2016 - 08:33 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 24 November 2016 - 02:45 AM

The PC was very sluggish again in the last 24h but became immediately speedy upon Cleaning with AdwCleaner (even before the reboot).  Here's the log.

 

# AdwCleaner v6.030 - Logfile created 23/11/2016 at 23:34:03
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-11-23.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Brad - HP-ELITE
# Running from : C:\Users\Brad\Downloads\AdwCleaner.exe
# Mode: Clean
# Support : hxxps://www.malwarebytes.com/support
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Users\Brad\AppData\Local\WinZip
[-] Folder deleted: C:\ProgramData\WinZip
[#] Folder deleted on reboot: C:\ProgramData\Application Data\WinZip
[-] Folder deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WinZip
[-] Folder deleted: C:\Program Files (x86)\WinZip
 
 
***** [ Files ] *****
 
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[-] Key deleted: HKLM\SOFTWARE\Classes\SdcUser.SdcMailCtl
[-] Key deleted: HKLM\SOFTWARE\Classes\SdcUser.SdcMailCtl.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.Protector
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\SdcUser.SdcMailCtl
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\SdcUser.SdcMailCtl.1
[-] Key deleted: HKU\S-1-5-21-2818845520-1714110374-1050853533-1000\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Brad\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: bopakagnckmlgajfccecajhnimjiiedh
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [2710 Bytes] - [23/11/2016 23:34:03]
C:\AdwCleaner\AdwCleaner[S0].txt - [2808 Bytes] - [23/11/2016 22:12:34]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2856 Bytes] ##########


#11 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 24 November 2016 - 02:57 AM

JRT Log:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 10 Home x64 
Ran by Brad (Administrator) on Wed 11/23/2016 at 23:48:25.77
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 169 
 
Successfully deleted: C:\Users\Brad\AppData\Local\{052C52AA-EB73-48AB-BF8F-ADA01F1EE2D0} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{06CCBB42-29CE-4502-B11A-B6380404FE99} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{07FE6B30-CDEA-48B5-9C96-836488E1703B} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{092AA8F7-8E12-4282-A476-8B4F76DC4DF3} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{0A2DFE9F-B6F0-4351-83A1-139317B973FF} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{0AB81320-68AF-499A-9E58-1B4329D2325A} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{0B4F372F-1C8C-4ACB-B95C-9162CE510804} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{0D3A0D19-8E21-4396-96EA-70324E15888A} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{13FEB601-D7EE-48AC-84EF-23745DF188D1} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{142E07D0-2BD3-4595-B445-0E85FD0E3D47} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{15C73AD5-6B9B-496E-8DDA-26DD72437673} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{1707BCEB-6773-44E5-8D6D-692BE9849A90} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{1755E2F7-AEBC-48CF-B101-5865349FC969} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{18912EF2-1935-4A64-A6A7-C278BB48ABD8} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{1C12CEFE-E140-4CAC-A2A0-FB7CAABECAE0} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{1C993798-2CC2-408D-AE78-8413D668F503} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{1D0C4EC2-4F9A-475B-8E0D-51DCD8732D6F} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{1D22C057-E665-42A2-8188-69BFC7EAFE10} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{1F4239B1-3717-41FB-AB3C-71049F1491D8} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{20D27D43-9DAC-40DB-A52E-559138163E6C} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{25677940-E503-4330-A6C9-8E20A3A5135F} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{260B5325-2E5A-4570-9B36-EE9BC9467584} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{273D9D63-BCE2-4ABB-AE65-BBD420B0B648} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{281C2A67-C889-4600-B77E-5C8AF92697DC} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{28BC4A0D-F38F-4EF9-ABB7-E152705D883D} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{294DA9C7-01E5-4D85-8B7D-B659FEB9D36B} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{29831686-95DC-48D0-8506-F90537C28548} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{2A2D9E78-01B4-43B3-A986-B5F1E5AA9683} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{2A72A46C-62E1-4047-ACC0-A6E9F94DE0C7} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{2AA81446-B0BF-4BED-BCDD-C5606419C1E6} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{2C912018-9D86-491F-AD40-454A256A3DF3} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{2F018021-92F3-479B-BF18-2E89C8B82C7C} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{35B5FF90-1CCC-46F4-847F-99136B42C569} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{36FDE8D1-5958-4C18-9294-A3EC5BF82665} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{3770147E-8259-4885-A3B8-9F8A4D6BB101} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{3FAC11A4-741C-4C7F-BAF0-614749BDA6DE} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{426BC0C3-B03D-4AE6-8307-933A04EB25B7} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{42E0FFDD-E7AC-4157-A640-1C40124B0B08} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{452B73F1-6B70-47F7-99DE-5C23A0A9196A} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{495E956C-5F6F-4C58-A6C0-0DE35C608796} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{4BBCED55-40C3-472E-96CF-8E4ABC026DD6} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{4C34AB90-4BDE-4600-9B33-4CA80A7224E9} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{4C3BFAD6-0095-4430-A236-3739B220AC6F} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{4CB11AAC-34E1-4433-B008-33D7F12453A0} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{4DA9D31E-68F6-4E07-AA39-C333716E9937} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{4F4E28C6-95C0-4762-B8E0-1C90F19C7161} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{5093C746-8990-49F1-B1D0-B062470961A7} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{5429BDB9-02C7-47F9-A465-BC96BA5547BC} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{54B02C33-08A1-402D-A928-9AC6F9877728} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{55628A26-CB76-47E7-BACD-4D352B2B44AA} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{55E3D03A-7705-4484-98AB-2FB380295ED5} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{56AD2CA5-8E4C-45B0-8E05-3654F26CA9C6} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{56D64799-22A3-4043-92EB-40452AC0A92C} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{573B329C-6736-4CA0-B0C1-EB24670628CB} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{58CE57D5-B6EF-42F7-A848-E9D3169795AA} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{5B1CB5F4-86E8-4552-9725-50DB2D421DA2} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{5B1CCD22-CAD7-4FA4-BD46-495F4EC46D05} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{5C245DC6-DA02-4D33-8598-F39F2CC6912E} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{5D2D50B2-9364-4D6F-9C19-A8A2D4F76E9F} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{5E838972-88CA-41CF-8B9C-853A095107B5} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{614E27B1-50E7-4D77-84BC-5D31D12EB7AA} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{63BFFE7A-7071-4B45-8B9D-F2704DE5DE77} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{66CFCEC0-F26E-4309-A207-2679FAD94363} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{67F689CB-E624-4C65-A8EE-3D8A3950A5EF} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{68B9941C-1950-4C4A-9F4E-E66090E0B6F9} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{6AA6C73C-D87F-40BD-88A5-19E240D25579} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{6D4BEEA7-3812-4A8B-BB3D-D443E73BFD52} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{6D86AC7F-D56D-4964-BBF7-7B522CBA6197} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{6E877E16-FEDC-4BD8-BC2A-9C4EC3B16057} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{6EA91C69-F492-447A-8B1C-1D90FCE842BA} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{6FE391D9-A054-4335-9499-692CF728EFDF} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{70EB23C6-8836-499A-97C4-9B319F5FCA66} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{71527585-1D01-4FDF-BE21-BFC1A61AE494} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{72577F2C-C9CC-4903-AA09-55742ADC3DE0} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{731F5AC1-D477-4EAD-93CA-5FCF8ACA2101} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{73E7128C-F719-428B-824F-7BDD5208D673} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{753A91ED-5482-490F-B603-BDD8AE919F7B} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{78817DDF-5875-4AD1-B3E2-056676E398F0} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{79F09CA4-EB41-4702-A839-4F84283E9001} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{7C0AE105-BF36-4C9F-9E81-820E52CC890F} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{7D71C2DE-BCDA-4F07-BD4D-FD57FD805F08} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{7F24888A-1FF0-469D-99B0-D9103AF97338} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{7F544C3A-58F8-4454-8376-124F46ABA749} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{81387371-8FB3-438A-B64F-99077FEFBD15} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{82C3E719-3C65-499C-9A74-FF5699C28E45} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{84AAACA9-549D-4C07-B0B6-8B4D4B707BA9} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{84E269B4-4BD9-4593-8795-03C5A2473F05} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{8FFAA0FF-A799-4DEE-8213-5EF400B7053C} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{948EDC9F-0724-49A8-9EFF-E90470617724} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{96C35C5B-A316-4EEF-A2BA-DF4F44414B73} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{96EDBA38-E496-45E1-9A01-FA1210713AFD} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{97EC0C66-0093-449C-9019-CEF9BD18A2AA} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{98348670-526D-4C0C-B51E-3CA61C348D23} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{98667ECF-CFF0-4AB2-9F10-715B53A74416} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{99D19A8F-3747-4C20-ACFD-86EB2F6B74FE} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{9A261382-3ACE-4BAE-AE6B-833B443C7AEF} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{9B38E269-D112-4841-9AFB-28F50DB3C200} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{9B4D10D8-2BD5-47D5-A962-BB1AF8FC788B} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{9B6D0D95-D782-4EF0-B389-AD548003115B} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{9C3D1039-0517-41AD-96F8-8556E11650C3} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{A1CD657B-2919-43ED-9A54-7630FC5998E1} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{A61B505B-A40C-407A-A631-8A412D647408} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{A6AC2D18-6568-4B8F-9214-2C342B1DEE8D} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{A736A13F-C532-49A7-A0EF-317AC59A7C37} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{A7B1BB3E-DB6A-40A4-9AA1-BD5C16334362} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{A97B4986-AA75-424C-BC0C-5C28B83F4A2B} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{A9EE681F-01B6-46E8-8A47-B5895F5AFF0E} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{AB35217B-DE0D-4479-B865-F5C4C7C1B85F} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{AD679B2B-0525-4565-99A6-4C45310DC604} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{AEEE0A54-187F-46C8-AA5B-B1D114C83A1D} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{AFD7033F-6318-46D9-AC19-2B81F877A73A} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{B0EFC13D-A23B-4ECA-B44B-E33B6A1DC780} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{B1819890-F897-4AF4-A5A4-73199F4A7550} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{B5E3320B-D4C6-4CCF-85DE-C7F4DF52F222} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{BC623EFC-7BD5-4D66-817E-7CA3F766A2E8} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{BCBF1C01-F625-4AC4-972C-8D90791DCDD1} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{BD12F196-1B6E-4D51-A714-693B16D4DDC5} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{BD8DF0B8-044D-4D55-8E4A-9283B02F7117} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{BFFCA991-7F7E-440A-AC5B-6D309381F238} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{C15546B4-23E9-49ED-AAD5-2E720A6792D5} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{C264B040-544C-4D2B-B704-C16AEC86D529} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{C3B8D12B-2245-4F79-A60A-2907E7CA898E} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{C477F67B-F97F-4DD3-A667-18E476A5AD2A} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{C5BA0535-ADDB-4C12-8A56-54A43E511E50} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{C5ECBE0E-7E4D-4868-B620-F62DA54ED7EF} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{C78EFD34-FC60-441F-9FB6-6E6AAC36B894} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{C843D772-4220-4065-9561-FE6333FA7274} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{C863F44E-6D69-4625-955F-78FBE9D52C5C} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{CBE58A7A-18AE-47A2-BCB4-B5B1C2ACD19E} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{CCD2BB3F-773F-4B83-8FD5-5F88DDFC2299} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{CEEC1B2B-A9AF-43E5-9CE1-779A04C9E50A} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{CFC0C3C3-A024-4C8B-9567-602FEF0A6D02} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{D42D753C-4E57-448B-8DAA-A229E2A302C3} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{D66242FD-E568-42CC-AF2A-02BBC3D0354F} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{D6F1E090-95AA-47F6-BC20-E84B176BD76C} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{D78EEA5B-10B7-451B-8C43-6D7AEAE820AD} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{D7C79974-1206-49A0-A675-149722371559} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{D803A402-FC5E-4B90-8613-70CFA65E45F8} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{DCFF0F21-0A90-4F92-B035-3EBF6D6FA721} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{DF46D6AA-3048-46A7-9B57-4DFF831201F3} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{DFD74D04-54B1-4F83-AB0A-62150AC3B1B5} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{E10837A5-B8A1-43A5-9CD3-108CDBBF1419} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{E3B9BF13-F57F-4F38-9ED2-26463A93CA7B} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{E3E8FA1D-8E7C-4E77-9417-50C50ACA1FF9} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{E69867E8-63CE-4F0D-9476-AD144B4ECEE1} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{E7E91D73-B218-4EA0-B23E-5A009A4EB9AB} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{E7F37E23-B485-43F0-8C37-54C3B0372538} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{EB272DC9-FA39-4B93-9B7A-F919D9E1B88C} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{ECE7E474-572E-433F-A1D7-12A2F3F1B51A} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{EE893FA1-0932-4910-B4FF-31040C1B6998} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{EF5802DA-5B95-47CA-BD13-B815740CAA1D} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{EF5C51CA-C4C7-4EAD-9027-04E4562A09F9} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{EFA33453-881C-476A-9232-A28C10BA69EE} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{F05EA214-01F6-4CCF-835D-86BB626DFFA5} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{F3B85564-453D-4E69-99C5-7FBE37BFE7D1} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{F49581EE-7CD1-4933-B284-481955F3D37E} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{F5657A9F-B2EA-4D70-B90E-AD7AAD3E6125} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{F6641F07-7822-4290-BD5B-8E094D4FBEC0} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{F9A75686-BA7D-4F22-9D02-0A842B65DE37} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{FA6B567E-3571-415B-BEFE-B82ECCE9E82D} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{FB512256-8ADD-41EC-976D-289B282BA127} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{FDB40EBB-4E86-4EEA-BD3D-B7A2B3EFC939} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{FEF37D70-67C0-4F55-8293-DBDD8B2FFCED} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{FF2D87ED-EC0E-44A7-8207-C05D8880D072} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\{FFBE9006-2405-4687-B37F-1B3A08F4D828} (Empty Folder)
Successfully deleted: C:\Users\Brad\AppData\Local\Google\Chrome\User Data\Default\Extensions\klbibkeccnjlkjkiokjodocebajanakg (Folder) 
Successfully deleted: C:\Users\Brad\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_klbibkeccnjlkjkiokjodocebajanakg_0.localstorage-journal (File) 
Successfully deleted: C:\Users\Brad\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_klbibkeccnjlkjkiokjodocebajanakg_0.localstorage (File) 
Successfully deleted: C:\Users\Brad\Desktop\search.lnk (Shortcut) 
 
 
 
Registry: 3 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value) 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{EA678F95-BFC3-4D77-93E3-F9F64736D0EB} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{EA678F95-BFC3-4D77-93E3-F9F64736D0EB} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 11/23/2016 at 23:54:57.91
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#12 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 24 November 2016 - 11:25 AM

Sophos did not report any threats.



#13 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,707 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:46 PM

Posted 24 November 2016 - 05:01 PM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

==================================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#14 Charles86

Charles86

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Paris Texas
  • Local time:10:46 PM

Posted 24 November 2016 - 05:11 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.


  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program

 



#15 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:03:46 PM

Posted 26 November 2016 - 09:17 PM

32-bit Java updated; Found an old version and removed it.

64-bit Java is being blocked by Windows SmartScreen.  Working on it.

 

The PC is back to running like crap. Today has been a struggle. I'm getting "Windows is Not Responding" messages.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users