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Dell XPS 13/Windows 10 bloatware help


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9 replies to this topic

#1 Showbiz

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Posted 20 November 2016 - 08:38 PM

Hey all,

 

My mum has a brand new Dell XPS 13 laptop that originally came with Windows 8.1 and has been updated to Windows 10 during the free offer period.

 

It was bought direct from Dell and has all the associated bloatware.

 

I want to try and get rid of any unnecessary programs and also simplify Windows 10 to be more like Windows 7 if possible.

 

I am new to laptops and haven't done any driver updates or looked to improve battery life etc in any way.

Can someone help me?

Any links/step-by-step guides are greatly appreciated. I'm computer literate.

Cheers,
Scott


Edited by Showbiz, 20 November 2016 - 08:38 PM.


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#2 opera

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Posted 21 November 2016 - 01:36 AM

Consider doing a clean install of Windows 10. Because you are already using 10 it will get automatically activated when you install it.

 

Most drivers etc get autoloaded and the bloat will be gone.

 

Back up you docs and pics either to a flash drive or into the cloud first so you can put them back on later.

 

Here's a couple of the many guides here

 

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

 

https://www.microsoft.com/en-us/software-download/windows10startfresh



#3 Showbiz

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Posted 21 November 2016 - 02:37 AM

OK thanks, I could give it a go. Just a bit worried about getting her programs such as Office back on there as I have no physical discs or any idea where the product keys would come from?



#4 opera

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Posted 21 November 2016 - 02:43 AM

I'm afraid I don't know about that.

 

I take it Office came pre-installed on the PC?  Which version of Office?

 

Perhaps this may help

 

https://support.office.com/en-gb/article/Find-your-Office-product-key-12a5763a-d45c-4685-8c95-a44500213759



#5 hamluis

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Posted 21 November 2016 - 05:54 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#6 dc3

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Posted 21 November 2016 - 09:46 AM

You could download a programs like Should I Remove It which will explain each application you want to know if it is needed for Windows or can simply be removed.  I use this when I run across a application which I'm not familiar with.  This is a free application.

 

You can make Windows 10 look more like Windows 7 by using Classic Shell.  It provides a Start Menu which looks more like the Windows 7 menu.  Once you have this installed you can switch from the Classic Shell start menu to the Windows 10 start menu by pressing the Shift key and the Windows key.  To return back to the Classic Shell menu simply press the Windows key.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Showbiz

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Posted 22 November 2016 - 01:28 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Anne (administrator) on 22-11-2016 at 16:57:13
Running from "C:\Users\Anne\Downloads"
Microsoft Windows 10 Home  (X64)
Model: XPS 13 9343 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/22/2016 04:42:56 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DELL-PC)
Description: Activation of app Microsoft.WindowsMaps_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (11/22/2016 04:24:16 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (11/22/2016 04:18:21 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DELL-PC)
Description: Activation of app Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (11/22/2016 08:49:04 AM) (Source: Application Error) (User: )
Description: Faulting application name: SystemSettings.exe, version: 10.0.14393.82, time stamp: 0x57a55dc6
Faulting module name: SystemSettings.Handlers.dll, version: 10.0.14393.0, time stamp: 0x57899ab4
Exception code: 0xc0000005
Fault offset: 0x0000000000064059
Faulting process id: 0x4e8
Faulting application start time: 0xSystemSettings.exe0
Faulting application path: SystemSettings.exe1
Faulting module path: SystemSettings.exe2
Report Id: SystemSettings.exe3
Faulting package full name: SystemSettings.exe4
Faulting package-relative application ID: SystemSettings.exe5

Error: (11/22/2016 08:48:08 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.


Details:
    (HRESULT : 0x80040210) (0x80040210)

Error: (11/21/2016 06:05:01 PM) (Source: Microsoft-Windows-AppModel-State) (User: DELL-PC)
Description: microsoft.windows.authhost.sso_8wekyb3d8bbwe3

Error: (11/21/2016 06:05:01 PM) (Source: Microsoft-Windows-AppModel-State) (User: DELL-PC)
Description: microsoft.windows.authhost.a_8wekyb3d8bbwe3

Error: (11/21/2016 03:29:50 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (11/21/2016 03:20:31 PM) (Source: Perflib) (User: )
Description: MSDTCC:\WINDOWS\system32\msdtcuiu.DLL8

Error: (11/21/2016 03:20:31 PM) (Source: MSDTC Client 2) (User: )
Description: 0x8007085A


System errors:
=============
Error: (11/22/2016 04:23:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {784E29F4-5EBE-4279-9948-1E8FE941646D}

Error: (11/22/2016 04:19:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/22/2016 04:19:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/22/2016 04:19:56 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/22/2016 04:18:22 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\WINDOWS\System32\bcmihvsrv64.dll

Error: (11/22/2016 04:18:22 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\WINDOWS\System32\bcmihvsrv64.dll

Error: (11/22/2016 04:18:21 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\WINDOWS\System32\bcmihvsrv64.dll

Error: (11/22/2016 04:18:21 PM) (Source: DCOM) (User: DELL-PC)
Description: Windows.Security.Authentication.Web.Core.BackgroundGetTokenTask.ClassId.WebAccountProvider

Error: (11/22/2016 04:18:17 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error:
%%1056 = An instance of the service is already running.


Error: (11/22/2016 04:17:52 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (11/22/2016 04:42:56 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DELL-PC)
Description: Microsoft.WindowsMaps_8wekyb3d8bbwe!App-2144927148

Error: (11/22/2016 04:24:16 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (11/22/2016 04:18:21 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DELL-PC)
Description: Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy!App-2144927141

Error: (11/22/2016 08:49:04 AM) (Source: Application Error)(User: )
Description: SystemSettings.exe10.0.14393.8257a55dc6SystemSettings.Handlers.dll10.0.14393.057899ab4c000000500000000000640594e801d2444542adb018C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exeC:\Windows\System32\SystemSettings.Handlers.dll3a287163-83c0-48a1-8cdb-0ebfc5f493e5windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel

Error: (11/22/2016 08:48:08 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    (HRESULT : 0x80040210) (0x80040210)

Error: (11/21/2016 06:05:01 PM) (Source: Microsoft-Windows-AppModel-State)(User: DELL-PC)
Description: microsoft.windows.authhost.sso_8wekyb3d8bbwe3

Error: (11/21/2016 06:05:01 PM) (Source: Microsoft-Windows-AppModel-State)(User: DELL-PC)
Description: microsoft.windows.authhost.a_8wekyb3d8bbwe3

Error: (11/21/2016 03:29:50 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (11/21/2016 03:20:31 PM) (Source: Perflib)(User: )
Description: MSDTCC:\WINDOWS\system32\msdtcuiu.DLL8

Error: (11/21/2016 03:20:31 PM) (Source: MSDTC Client 2)(User: )
Description: 0x8007085A


=========================== Installed Programs ============================

Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.8.1.70 - Dell Inc.)
Dell Customer Connect (HKLM-x32\...\{124DE80C-9BFE-4D04-A8D9-69C5019DEEBF}) (Version: 1.3.28.0 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.5.1 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{693A23FB-F28B-4F7A-A720-4C1263F97F43}) (Version: 3.1.1002.0 - Dell Products, LP)
Dell Foundation Services (HKLM\...\{C1C53DA1-9497-4ABB-A3D6-A63039820B37}) (Version: 3.3.7200.0 - Dell Inc.)
Dell Help & Support (HKLM\...\{7E780845-303D-4B46-9746-9D49D94D16AB}) (Version: 2.3.22.0 - Dell Inc.) Hidden
Dell Help & Support (HKLM-x32\...\InstallShield_{7E780845-303D-4B46-9746-9D49D94D16AB}) (Version: 2.3.22.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\{17FFE63C-6734-4950-B488-134B5A2505F7}) (Version: 2.04.0280 - Aviata Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.61 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.1.1.14 - Dell)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
Dropbox 20 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 0.9.0 - Dropbox, Inc.)
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 6.30.223.262 - Dell Inc.)
Easy Photo Scan (HKLM-x32\...\{1A6DED1E-A024-455D-AA82-203D6B3B0CBC}) (Version: 1.00.0006 - Seiko Epson Corporation)
Epson Easy Photo Print 2 (HKLM-x32\...\{07AA1C7F-E8CA-4FDC-B975-BC9EBC22B6DE}) (Version: 2.7.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{17FA0444-A025-43B9-862C-81AE6307C2F2}) (Version: 3.10.0050 - Seiko Epson Corporation)
Epson E-Web Print (HKLM-x32\...\{6BF9F374-EC67-4808-A90C-F127DE6D989D}) (Version: 1.23.0000 - SEIKO EPSON CORPORATION)
EPSON Manuals (HKLM-x32\...\{84CECC1B-21EF-41B1-9A91-3E724E5D99D3}) (Version: 1.50.0.0 - SEIKO EPSON CORPORATION)
Epson Print CD (HKLM-x32\...\{D16A31F9-276D-4968-A753-FFEAC56995D0}) (Version: 2.42.00 - SEIKO EPSON CORPORATION)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON XP-620 Series Printer Uninstall (HKLM\...\EPSON XP-620 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM\...\{15A0F113-BF2C-4C12-8AA8-42AE0D9AE1C9}) (Version: 3.1.2.0 - SEIKO EPSON Corporation)
Intel Collaborative Processor Performance Control (HKLM-x32\...\0E7DAF70-FB54-4B91-B192-7E771C25AEEB) (Version: 1.0.0.1017 - Intel Corporation)
Intel® Chipset Device Software (HKLM-x32\...\{f5d71765-7cd1-4e68-998f-5b379e725da3}) (Version: 10.0.22 - Intel® Corporation) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.0.10100.71 - Intel Corporation)
Intel® HID Event Filter (HKLM-x32\...\3FB06EEC-013D-4366-9918-71B97DFB84EB) (Version: 1.0.0.243 - Intel Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.31.1000 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4531 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.2.0.1016 - Intel Corporation)
Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 1.1.226.0 - Intel Corporation)
Intel® Wake on Voice (HKLM-x32\...\{A61059F4-F902-4417-8ED2-20A29972EC40}) (Version: 1.0.6 - Intel Corporation)
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: 15.0.179 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.158 - McAfee, Inc.)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4875.1001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Preview Redistributable (x64) - 12.0.20617 (HKLM-x32\...\{448652c1-f5f3-4230-98c6-68c10c88b1fb}) (Version: 12.0.20617.1 - Microsoft Corporation)
Mozilla Firefox 47.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0.2 (x86 en-US)) (Version: 47.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.2.6148 - Mozilla)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4875.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4875.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4875.1001 - Microsoft Corporation) Hidden
Realtek I2S Audio (HKLM-x32\...\{89A448AA-3301-46AA-AFC3-34F2D7C670E8}) (Version: 6.3.9600.118 - Realtek Semiconductor Corp.)
Realtek USB Gigabit Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{D8102684-7BA1-4948-88B9-535F84E6E588}) (Version: 8.17.812.2014 - Realtek)
Software Updater (HKLM-x32\...\{8DBC5A0A-31C4-46C7-B252-6B593EA11A87}) (Version: 4.3.7 - SEIKO EPSON CORPORATION)
WIDCOMM Bluetooth Software (HKLM\...\{C6D9ED03-6FCF-4410-9CB7-45CA285F9E11}) (Version: 12.0.1.400 - Broadcom Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 8096.79 MB
Available physical RAM: 5348.63 MB
Total Virtual: 9376.79 MB
Available Virtual: 6439.81 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:229.76 GB) (Free:162.89 GB) NTFS
2 Drive d: (ESP) (Fixed) (Total:0.48 GB) (Free:0.43 GB) FAT32
3 Drive x: (PBR Image) (Fixed) (Total:6.89 GB) (Free:0.74 GB) NTFS
4 Drive y: (WINRETOOLS) (Fixed) (Total:0.73 GB) (Free:0.44 GB) NTFS

========================= Users: ========================================

User accounts for \\DELL-PC

Administrator            Anne                     DefaultAccount           
Guest                    


**** End of log ****



#8 Showbiz

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Posted 22 November 2016 - 01:31 AM

http://speccy.piriform.com/results/mATU5xTv1mcH7bjOTbM0KDp



#9 Showbiz

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Posted 22 November 2016 - 01:33 AM

I'm afraid I don't know about that.

 

I take it Office came pre-installed on the PC?  Which version of Office?

 

Perhaps this may help

 

https://support.office.com/en-gb/article/Find-your-Office-product-key-12a5763a-d45c-4685-8c95-a44500213759

Thanks for this.

I also have a registered version of McAfee LiveSafe Antivirus - any ideas how I go about getting that back on there without knowing the reg code?



#10 FreeBooter

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Posted 22 November 2016 - 04:52 AM

Below are the list of Dell software's that if you prefer you can uninstall.

 

 

  • Dell Customer Connect
  • Dell Data Vault
  • Dell Digital Delivery
  • Dell Foundation Services
  • Dell Help & Support
  • Dell Product Registration
  • Dell SupportAssist
  • Dell SupportAssistAgent

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