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pc restarts or freezes


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7 replies to this topic

#1 xero101

xero101

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  • 4 posts
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  • Local time:09:20 AM

Posted 20 November 2016 - 07:29 PM

hello there, 

 

my pc ""freezes and restarts""" when i play a game, sometimes it does not happen.

 

amd 8350

16gb ram 1600

sabertooth990fx gen3

gtx 980 - also happened with my 7970 so cant be the gpu

850w psu

2 ssd's

2 hdd's

non raid

 

tried two different windows wipes. win10 and win 7

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Xero (administrator) on 20-11-2016 at 19:18:39
Running from "F:\Downloaded"
Microsoft Windows 10 Pro  (X64)
Model: To be filled by O.E.M. Manufacturer: To be filled by O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/20/2016 04:45:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: Spotify.exe, version: 1.0.42.151, time stamp: 0x58204741
Faulting module name: Spotify.exe, version: 1.0.42.151, time stamp: 0x58204741
Exception code: 0xc0000409
Fault offset: 0x00020ac3
Faulting process id: 0x1554
Faulting application start time: 0xSpotify.exe0
Faulting application path: Spotify.exe1
Faulting module path: Spotify.exe2
Report Id: Spotify.exe3
Faulting package full name: Spotify.exe4
Faulting package-relative application ID: Spotify.exe5
 
Error: (11/20/2016 03:52:05 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 03:36:09 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 02:45:38 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 02:45:17 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-FOPJ537)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/20/2016 02:45:16 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-FOPJ537)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2147023564 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/20/2016 11:38:03 AM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 10:19:29 AM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/19/2016 09:13:21 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/19/2016 09:08:22 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
 
System errors:
=============
Error: (11/20/2016 07:14:34 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:11:40 PM on ‎11/‎20/‎2016 was unexpected.
 
Error: (11/20/2016 03:35:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:57:40 PM on ‎11/‎20/‎2016 was unexpected.
 
Error: (11/20/2016 02:45:25 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/20/2016 02:45:17 PM) (Source: DCOM) (User: DESKTOP-FOPJ537)
Description: CortanaUI.AppXx19q0gyvntjc9d3jsjsfaertqgy617se.mca
 
Error: (11/20/2016 02:45:16 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/20/2016 11:37:40 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:31:46 AM on ‎11/‎20/‎2016 was unexpected.
 
Error: (11/20/2016 10:19:11 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/20/2016 01:19:39 AM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: 5
 
Error: (11/19/2016 09:25:55 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/19/2016 09:11:05 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
 
Microsoft Office Sessions:
=========================
Error: (11/20/2016 04:45:56 PM) (Source: Application Error)(User: )
Description: Spotify.exe1.0.42.15158204741Spotify.exe1.0.42.15158204741c000040900020ac3155401d243777935f705C:\Users\D3KK3\AppData\Roaming\Spotify\Spotify.exeC:\Users\D3KK3\AppData\Roaming\Spotify\Spotify.exebb48fcba-a71d-48e8-ad61-d6b80c7cad24
 
Error: (11/20/2016 03:52:05 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 03:36:09 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 02:45:38 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 02:45:17 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-FOPJ537)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141
 
Error: (11/20/2016 02:45:16 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-FOPJ537)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2147023564
 
Error: (11/20/2016 11:38:03 AM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 10:19:29 AM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/19/2016 09:13:21 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/19/2016 09:08:22 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-11-18 00:35:50.142
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
  Date: 2016-11-18 00:06:30.405
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
  Date: 2016-11-18 00:05:23.122
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
 
=========================== Installed Programs ============================
 
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.4 - Advanced Micro Devices, Inc.)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 375.86 - NVIDIA Corporation) Hidden
ArmA3Sync 1.5.80 (HKLM-x32\...\{F097E7D7-D093-4394-9EED-43AFCCD12B7A}_is1) (Version: 1.5.80 - The [S.o.E] team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Java 8 Update 111 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Killing Floor 2 (HKLM-x32\...\Killing Floor 2_is1) (Version:  - )
Logitech Gaming Software 8.88 (HKLM\...\Logitech Gaming Software) (Version: 8.88.30 - Logitech Inc.)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210 (HKLM-x32\...\{f144e08f-9cbe-4f09-9a8c-f2b858b7ee7f}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210 (HKLM-x32\...\{23658c02-145e-483d-ba6b-1eb82c580529}) (Version: 14.0.24210.0 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 375.86 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 375.86 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.1.0.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.1.0.52 - NVIDIA Corporation)
NVIDIA Graphics Driver 375.86 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 375.86 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.17 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.1.0.52 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 1.2.0.0 - NVIDIA Corporation) Hidden
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.2.0.5 - Rockstar Games)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0330 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.1.0.52 - NVIDIA Corporation) Hidden
Spotify (HKCU\...\Spotify) (Version: 1.0.42.151.g19de0aa6 - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Elder Scrolls Online (HKLM-x32\...\The Elder Scrolls Online) (Version: 1.0.0.0 - Zenimax Online Studios)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 11%
Total physical RAM: 16296.85 MB
Available physical RAM: 14376.11 MB
Total Virtual: 19240.85 MB
Available Virtual: 17113.64 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:118.75 GB) (Free:89.67 GB) NTFS
2 Drive d: (SSD) (Fixed) (Total:119.24 GB) (Free:100.11 GB) NTFS
3 Drive e: (Games) (Fixed) (Total:931.51 GB) (Free:329.99 GB) NTFS
4 Drive f: (Local Installs) (Fixed) (Total:292.97 GB) (Free:270.53 GB) NTFS
5 Drive g: (Storage) (Fixed) (Total:638.54 GB) (Free:506.27 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-FOPJ537
 
Administrator            DefaultAccount           defaultuser0             
Guest                    Xero                   
 
 
**** End of log ****

Edited by xero101, 20 November 2016 - 07:30 PM.


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#2 JinXiang91

JinXiang91

  • Members
  • 97 posts
  • OFFLINE
  •  

Posted 20 November 2016 - 07:36 PM

 

hello there, 

 

my pc ""freezes and restarts""" when i play a game, sometimes it does not happen.

 

amd 8350

16gb ram 1600

sabertooth990fx gen3

gtx 980 - also happened with my 7970 so cant be the gpu

850w psu

2 ssd's

2 hdd's

non raid

 

tried two different windows wipes. win10 and win 7

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Xero (administrator) on 20-11-2016 at 19:18:39
Running from "F:\Downloaded"
Microsoft Windows 10 Pro  (X64)
Model: To be filled by O.E.M. Manufacturer: To be filled by O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/20/2016 04:45:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: Spotify.exe, version: 1.0.42.151, time stamp: 0x58204741
Faulting module name: Spotify.exe, version: 1.0.42.151, time stamp: 0x58204741
Exception code: 0xc0000409
Fault offset: 0x00020ac3
Faulting process id: 0x1554
Faulting application start time: 0xSpotify.exe0
Faulting application path: Spotify.exe1
Faulting module path: Spotify.exe2
Report Id: Spotify.exe3
Faulting package full name: Spotify.exe4
Faulting package-relative application ID: Spotify.exe5
 
Error: (11/20/2016 03:52:05 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 03:36:09 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 02:45:38 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 02:45:17 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-FOPJ537)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/20/2016 02:45:16 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-FOPJ537)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2147023564 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/20/2016 11:38:03 AM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 10:19:29 AM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/19/2016 09:13:21 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/19/2016 09:08:22 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
 
System errors:
=============
Error: (11/20/2016 07:14:34 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:11:40 PM on ‎11/‎20/‎2016 was unexpected.
 
Error: (11/20/2016 03:35:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:57:40 PM on ‎11/‎20/‎2016 was unexpected.
 
Error: (11/20/2016 02:45:25 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/20/2016 02:45:17 PM) (Source: DCOM) (User: DESKTOP-FOPJ537)
Description: CortanaUI.AppXx19q0gyvntjc9d3jsjsfaertqgy617se.mca
 
Error: (11/20/2016 02:45:16 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/20/2016 11:37:40 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:31:46 AM on ‎11/‎20/‎2016 was unexpected.
 
Error: (11/20/2016 10:19:11 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/20/2016 01:19:39 AM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: 5
 
Error: (11/19/2016 09:25:55 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/19/2016 09:11:05 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
 
Microsoft Office Sessions:
=========================
Error: (11/20/2016 04:45:56 PM) (Source: Application Error)(User: )
Description: Spotify.exe1.0.42.15158204741Spotify.exe1.0.42.15158204741c000040900020ac3155401d243777935f705C:\Users\D3KK3\AppData\Roaming\Spotify\Spotify.exeC:\Users\D3KK3\AppData\Roaming\Spotify\Spotify.exebb48fcba-a71d-48e8-ad61-d6b80c7cad24
 
Error: (11/20/2016 03:52:05 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 03:36:09 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 02:45:38 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 02:45:17 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-FOPJ537)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141
 
Error: (11/20/2016 02:45:16 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-FOPJ537)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2147023564
 
Error: (11/20/2016 11:38:03 AM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/20/2016 10:19:29 AM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/19/2016 09:13:21 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
Error: (11/19/2016 09:08:22 PM) (Source: Steam Client Service)(User: )
Description: Failed to add firewall exception for E:\Steam\bin\steamwebhelper.exe
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-11-18 00:35:50.142
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
  Date: 2016-11-18 00:06:30.405
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
  Date: 2016-11-18 00:05:23.122
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
 
=========================== Installed Programs ============================
 
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.4 - Advanced Micro Devices, Inc.)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 375.86 - NVIDIA Corporation) Hidden
ArmA3Sync 1.5.80 (HKLM-x32\...\{F097E7D7-D093-4394-9EED-43AFCCD12B7A}_is1) (Version: 1.5.80 - The [S.o.E] team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Java 8 Update 111 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Killing Floor 2 (HKLM-x32\...\Killing Floor 2_is1) (Version:  - )
Logitech Gaming Software 8.88 (HKLM\...\Logitech Gaming Software) (Version: 8.88.30 - Logitech Inc.)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210 (HKLM-x32\...\{f144e08f-9cbe-4f09-9a8c-f2b858b7ee7f}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210 (HKLM-x32\...\{23658c02-145e-483d-ba6b-1eb82c580529}) (Version: 14.0.24210.0 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 375.86 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 375.86 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.1.0.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.1.0.52 - NVIDIA Corporation)
NVIDIA Graphics Driver 375.86 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 375.86 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.17 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.1.0.52 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 1.2.0.0 - NVIDIA Corporation) Hidden
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.2.0.5 - Rockstar Games)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0330 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.1.0.52 - NVIDIA Corporation) Hidden
Spotify (HKCU\...\Spotify) (Version: 1.0.42.151.g19de0aa6 - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Elder Scrolls Online (HKLM-x32\...\The Elder Scrolls Online) (Version: 1.0.0.0 - Zenimax Online Studios)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 11%
Total physical RAM: 16296.85 MB
Available physical RAM: 14376.11 MB
Total Virtual: 19240.85 MB
Available Virtual: 17113.64 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:118.75 GB) (Free:89.67 GB) NTFS
2 Drive d: (SSD) (Fixed) (Total:119.24 GB) (Free:100.11 GB) NTFS
3 Drive e: (Games) (Fixed) (Total:931.51 GB) (Free:329.99 GB) NTFS
4 Drive f: (Local Installs) (Fixed) (Total:292.97 GB) (Free:270.53 GB) NTFS
5 Drive g: (Storage) (Fixed) (Total:638.54 GB) (Free:506.27 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-FOPJ537
 
Administrator            DefaultAccount           defaultuser0             
Guest                    Xero                   
 
 
**** End of log ****

 

Hi,

Seems to me like a hardware fault. You might want to do a Memtest and a harddisk diagnostic to check for bad sectors or faults?

Thanks.



#3 xero101

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Posted 20 November 2016 - 07:43 PM

i did check the memory with "Windows Memory Diagnostic"   but if there is another program thats better let me know.        and i also did "Error Checking"" -   is there a better software to check hdd's???

 

none had probs. but im willing to use diff software, but not really familliar.

 

how do u know it might be the two???



#4 JinXiang91

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Posted 20 November 2016 - 07:48 PM

i did check the memory with "Windows Memory Diagnostic"   but if there is another program thats better let me know.        and i also did "Error Checking"" -   is there a better software to check hdd's???

 

none had probs. but im willing to use diff software, but not really familliar.

 

how do u know it might be the two???

Hi,

You can try http://www.memtest86.com/ for RAM test and http://www.seagate.com/sg/en/support/downloads/seatools/ for Hard-disk test.

PC freezes and restarts is either a software incompatibility or hardware faults.

But since you do not have any BSOD, I presume it is a hardware issue and you have stated that you have already reformat your system and do a clean windows installation and your problem persisted.

RAM and Hard-disk are the easiest to begin with for hardware troubleshooting.

I hope that clarifies your doubt.

Thanks.


Edited by JinXiang91, 20 November 2016 - 07:50 PM.


#5 xero101

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Posted 20 November 2016 - 07:51 PM

u think that would also be an issue with the psu??? or no?



#6 JinXiang91

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Posted 20 November 2016 - 08:01 PM

u think that would also be an issue with the psu??? or no?

Hi,

That can be a possibility as well.. If you are able to run the test successfully without restarting. I believe PSU failure can be rule out.

PSU failure can happen anytime.

Thanks.



#7 xero101

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Posted 20 November 2016 - 08:05 PM

thank you for the quick replys



#8 usasma

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Posted 22 November 2016 - 07:18 AM

I agree that this may be a hardware problem,

Please try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

 

Also, please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


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