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PC keeps crashing during gaming (Kernel-Power: Event ID 41 Task Category 63)


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#1 Pugzilla

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Posted 20 November 2016 - 06:52 PM

I keep getting crashes when I play PC games. It will either freeze, have BSOD or a red screen.

These only occur when playing graphics intensive games like Total War, not general computer use.

 

I had no problem until 2 weeks ago when I got Arkham Knight on a Steam sale. It's poorly optimised for PC.

I uninstalled it several days later, but the crashes have persisted.

 

All these crashes are Kernel-Power: Event ID 41 Task Category 63 critical errors.

 

I've checked all my drivers with Driver Booster, all up to date. I'm on Windows 10.

My CPU and GPU don't overheat when running a graphics benchmark.

 

My system meets or exceeds the recommended specs for all of the games I play.

 

My specs as follows:

Operating System
    Windows 10 Home 64-bit
CPU
    AMD Phenom II X6 1090T    17 °C
    Thuban 45nm Technology
RAM
    8.00GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
Motherboard
    ASUSTeK Computer INC. M4A87TD EVO (AM3)    27 °C
Graphics
    E2240 (1920x1080@60Hz)
    4096MB ATI AMD Radeon R9 380 Series (Sapphire/PCPartner)    33 °C
Storage
    931GB Western Digital WDC WD1002FAEX-00Z3A0 ATA Device (SATA)    26 °C
Optical Drives
    HL-DT-ST BDDVDRW CH10LS20 ATA Device
    DiscSoft Virtual SCSI CdRom Device
Audio
    Logitech G35 Gaming Headset

 

 

I've included a link of my last 3 mini dumps.

https://nuigalwayie-my.sharepoint.com/personal/d_martin4_nuigalway_ie/_layouts/15/guestaccess.aspx?guestaccesstoken=hSSp7onXOxyH4cNct54enxjfZn3XGpkrcHNOvtU15Co%3d&docid=182454d7963d44778ab47d0f50d7aaee8&rev=1&expiration=2016-12-20T16%3a41%3a20.000Z

 

 

I really need help with this,

Thanks.

 



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#2 usasma

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Posted 22 November 2016 - 07:13 AM

An Event ID 41 is Windows' way of saying it doesn't know why it shut down.

More info on it here:  http://support.microsoft.com/kb/2028504

 

I don't trust 3rd party driver tools - and if you look at the number of older drivers on your system (in the list at the bottom of this post), you'll see one of my reasons.

While not all of the older drivers have updates, one has to wonder if there are compatibility problems simply because there are so many older drivers.

 

At times, memory dumps just aren't enough to diagnose these problems (but the analysis will follow the reports that I'm asking for). 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.
NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

 

With only 3 memory dumps it's hard to decide if there's a hardware failure or not (I usually take 4 or 5 memory dumps to decide).

But, the dumps are all different, so a hardware problem could be the cause.
Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

 

Your UEFI/BIOS (version 1005) dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

 

Ensure that you have ALL available Windows Updates.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Please note all the older drivers in the list below.  Check to be sure that they are compatible w/W10, and if not, then please uninstall the programs associated with them (from Control Panel...Programs and Features).

DO NOT uninstall the program(s) associated with ASACPI.sys - as removing that will cause other BSOD's.

 

If using a wireless USB wifi device:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Nov 19 16:46:31.244 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111916-26937-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 6:42:34.978
*** ERROR: Module load completed but symbols could not be loaded for Wof.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1000007E, {ffffffffc0000005, fffff803b2f06ef1, ffffaa818992c8f8, ffffaa818992c120}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff803b2f06ef1, The address that the exception occurred at
Arg3: ffffaa818992c8f8, Exception Record Address
Arg4: ffffaa818992c120, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
  BIOS Version                  1005   
  BIOS Release Date             08/24/2010
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M4A87TD EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 19 08:20:16.872 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111916-29015-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 1:20:10.606
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffffc481b441e010, ffffc481b441df68, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffc481b441e010, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffc481b441df68, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  lsass.exe
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
  BIOS Version                  1005   
  BIOS Release Date             08/24/2010
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M4A87TD EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 12 17:32:03.396 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111216-33281-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 0:11:44.128
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+39cf3 )
BugCheck 4E, {7, b9d51, 1, 0}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000007, A driver has unlocked a page more times than it locked it
Arg2: 00000000000b9d51, page frame number
Arg3: 0000000000000001, current share count
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0x4E_7
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: 0x4E_7_nt!_??_::FNODOBFM::_string_
  BIOS Version                  1005   
  BIOS Release Date             08/24/2010
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M4A87TD EVO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Nov 19 16:46:31.244 2016 (UTC - 5:00)**************************
AtiPcie.sys                 Tue May  5 11:00:22 2009 (4A005486)
LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
usbfilter.sys               Tue Dec 22 03:26:22 2009 (4B3082AE)
jraid.sys                   Mon Jan 11 06:28:18 2010 (4B4B0B52)
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
AsIO.sys                    Thu Apr 22 07:18:03 2010 (4BD0306B)
WmVirHid.sys                Tue Apr 27 16:08:53 2010 (4BD74455)
WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)
ew_jubusenum.sys            Sat May 22 02:49:29 2010 (4BF77E79)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
amdide64.sys                Tue Dec  4 04:49:28 2012 (50BDC728)
WNDA3100v3.sys              Sun Dec  7 22:22:50 2014 (5485198A)
dtlitescsibus.sys           Thu Mar 26 22:05:54 2015 (5514BB02)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
viahduaa.sys                Tue Aug 18 03:38:56 2015 (55D2E110)
ladfGSS.sys                 Sat Mar  5 00:30:43 2016 (56DA6F03)
AtihdWT6.sys                Wed Apr 13 19:23:34 2016 (570ED4F6)
rt640x64.sys                Thu Jul 14 05:04:28 2016 (5787559C)
amdacpksd.sys               Thu Aug 11 04:33:48 2016 (57AC386C)
aswRvrt.sys                 Thu Aug 18 10:12:01 2016 (57B5C231)
aswKbd.sys                  Thu Aug 18 10:12:06 2016 (57B5C236)
aswRdr2.sys                 Thu Aug 18 10:12:58 2016 (57B5C26A)
aswMonFlt.sys               Thu Aug 18 10:30:14 2016 (57B5C676)
aswStm.sys                  Thu Aug 18 10:36:29 2016 (57B5C7ED)
aswSnx.sys                  Mon Sep 12 08:37:08 2016 (57D6A174)
aswSP.sys                   Mon Sep 12 08:59:01 2016 (57D6A695)
aswVmm.sys                  Thu Oct  6 05:26:20 2016 (57F618BC)
atikmpag.sys                Mon Oct 17 21:57:37 2016 (58058191)
atikmdag.sys                Mon Oct 17 22:19:21 2016 (580586A9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 12 17:32:03.396 2016 (UTC - 5:00)**************************
rt640x64.sys                Thu Oct  1 06:34:33 2015 (560D0C39)
atikmpag.sys                Fri Sep 16 14:50:37 2016 (57DC3EFD)
atikmdag.sys                Fri Sep 16 15:12:45 2016 (57DC442D)


http://www.carrona.org/drivers/driver.php?id=AtiPcie.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=WmVirHid.sys
http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=amdide64.sys
WNDA3100v3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
ladfGSS.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys



 
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