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Can't open JPG files in Photos app


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3 replies to this topic

#1 ryrhino

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Posted 20 November 2016 - 06:33 PM

Hello,

 

Windows 10 Home 64 bit Operating System is what I have.

 

When I tried to open photos in saved in photos in file explorer I got a pop up window that said the same as this pop up window 

 

Attached File  2016-11-20 16_21_36-FIX Invalid Value For Registry Error In Windows 10.png   9.67KB   1 downloads

 

I found this post about how to fix this issue.  I am wondering if these are the right steps to correct the issue. If this is not how to correct/fix this issue please tell me how to do so. 

 

If the above post is correct. My other question is do I KEEP the listing that says neutral_split.scale or should it be one of the listings I delete? I am asking since it is a listing with the same older numbers but it has the words neutral split scale that the other listings do not have.

 

Attached File  2016-11-20 16_24_35-Registry Editor.png   5.85KB   0 downloads

 

Thanks for your time and help.


Edited by ryrhino, 20 November 2016 - 06:34 PM.


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#2 dhjohns

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Posted 20 November 2016 - 11:23 PM

I would right click on 

HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Families\Microsoft.Windows.Photos_8wekyb3d8bbwe

and export the key.  Then try his suggestion.  It will probably work.  I do not have that issue, but I checked my registry, and both keys underneath were for the same version so he may have something there.

 

Get rid of the one which is 16.722 only, and keep the rest.  Mine looks like yours, but I do not have the 16.722 and I can open jpg files.

 

Also, in version numbers, 16.722 is older than 16.1111.


Edited by dhjohns, 20 November 2016 - 11:27 PM.


#3 ryrhino

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Posted 21 November 2016 - 07:12 PM

Where would you suggest exporting the key? How long should I keep the key once exported? 

 

Would you please let me know if I have ownership of the listing? I followed the steps in this post I used the Taking Ownership Manually option.

 

Attached File  2016-11-21 16_06_31-Advanced Security Settings for Microsoft.Windows.Photos_16.722.10060.0_x64__8wek.png   30.9KB   1 downloads

 

 

While trying to delete the listing the following pop up happened. 

 

Attached File  2016-11-21 15_52_45-Error Deleting Key.png   3.99KB   0 downloads

 

How do I fix this?  

 

 

 

 

 



#4 dhjohns

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Posted 21 November 2016 - 08:33 PM

Where would you suggest exporting the key? How long should I keep the key once exported? 
 
Would you please let me know if I have ownership of the listing? I followed the steps in this post I used the Taking Ownership Manually option.
 
attachicon.gif2016-11-21 16_06_31-Advanced Security Settings for Microsoft.Windows.Photos_16.722.10060.0_x64__8wek.png
 
 
While trying to delete the listing the following pop up happened. 
 
attachicon.gif2016-11-21 15_52_45-Error Deleting Key.png
 
How do I fix this?  

Use this nice tool. http://winaero.com/comment.php?comment.news.210




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