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phone frozen on black screeen

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#1 resa83


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Posted 20 November 2016 - 06:29 PM

My Motorola moto e second generation phone is frozen on the black screen. I'm unable to power it off and the battery isn't removable. Does anyone know of any combination buttons to use to power off my phone. I use to have a phone and was able to power it off by using the power key plus volume key. If you can help I"m greatly appreciative.  By the way its fully charged so it wont be dying any time soon :(

Edit: Moved topic from Cell Phones to the more appropriate forum. ~ Animal

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#2 Animal


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Posted 20 November 2016 - 07:09 PM

Take a look here: Reset my device - Moto E 2nd Generation

First line is:

There are several ways to reset the device:

A forced restart, which may resolve an unresponsive or blank display and does not remove any saved information

It then goes on to explain how to do so. And other measures if the first step is not successful.

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