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Lenovo g70 Event ID 37


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#1 mjbcomputers

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Posted 20 November 2016 - 01:05 PM

So i got this Lenovo in the shop, Cleaned it up, noticed very slow startup, Logging Kernel error id 37, Processor being limited by the systems firmware. Updated the bois, didn't help. Took the laptop apart and cleaned the inside, resealed the heatsink to the processor with new thermal paste and made sure the fan and exhaust was clear. Changed the power settings to High Performance. No change. Ran Lenovo Diagnostics on the system nothing appears to be failing. Removed the HD and installed a new 7200 rpm drive, with a fresh install of windows 8.1 Same error.  

 

Any ideas?  

 

I seen people post alot about this error but there don't seem to be a root cause or "hey this is what is happening" 



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#2 JohnC_21

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Posted 20 November 2016 - 01:14 PM

If I had to hazard a guess it would be a motherboard, CPU, or overheating problem. How are the temps when using CoreTemp?



#3 mjbcomputers

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Posted 20 November 2016 - 01:44 PM

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#4 JohnC_21

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Posted 20 November 2016 - 02:27 PM

The temps look okay.

 

From the specs this computer has two graphics chipsets, intel and Nvidia. Perhaps a driver upgrade would help.

 

There are no yellow exclamation marks in Device Manager? If no then I would say it's a motherboard problem including the graphics chipset. 

 

Another thing to try, if you want to spend the time, is to install a linux distro on the computer and see how it runs. If it's slow like Windows 8 then it's the motherboard.

 

Linux Mint Cinnamon



#5 mjbcomputers

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Posted 21 November 2016 - 09:27 AM

Just so everyone knows or someone else ends up with the same situation, The problem is the motherboard. 



#6 JohnC_21

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Posted 21 November 2016 - 10:52 AM

Thanks for taking the time to post an update. 






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