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KMODE_EXCEPTION_NOT_HANDLED ntoskrnl.exe+14a510


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#1 PianoDan

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Posted 20 November 2016 - 08:30 AM

Hello,  I saw a topic similar to this one recently on this site, and I wasn't sure if the answers applied to my box.  Could you review my minidumps and other collection files?

 

Windows 10:  KMODE_EXCEPTION_NOT_HANDLED ntoskrnl.exe+14a510

The computer freezes when no one is using the computer, after about 15 minutes.  It does not actually display a blue screen or restart, but the display just freezes.

 

I have tried a lot of things.

  • sfc /scannow -  found a problem with networkexplorer.dll.  However, the DSIM command to repair could not find the source, even when I pointed it to the ISO.  I turned off network discovery and Wifi, and the issue still happens.
  • Chkdsk
  • Windows Memory Diagnostic
  • Looked to see if any drivers were installed recently, and didn't see anything.

I really have no idea what is wrong, and I'd really rather not reset Windows.   You've been so helpful to the other person who posted on this issue, and I thought you could help me out.  

 

The perfmon report didn't generate, but I attached the other file collection zip file.

Attached Files


Edited by PianoDan, 20 November 2016 - 09:17 AM.


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#2 usasma

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Posted 21 November 2016 - 06:20 AM

Your UEFI/BIOS (version 2.1.3) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The memory dumps all blame video, and all the errors are STOP 0x1E (more info on this error here:  http://www.carrona.org/bsodindx.html#0x0000001E )

I would first suggest

- download a fresh set of the latest nVidia drivers from the Dell support website for your system

- uninstall the current nVidia drivers from Control Panel...Programs and Features

- install the freshly downloaded drivers

- monitor for further BSOD's

 

If the BSOD's continue, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but please run ALL of the tests - and let us know the results.

 

If ALL of the hardware diagnostics pass, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Nov 19 21:35:28.392 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111916-24093-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 0:45:23.064
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+3e15b0 )
BugCheck 1E, {ffffffffc0000005, fffff808efc815b0, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff808efc815b0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  RuntimeBroker.
FAILURE_BUCKET_ID: 0x1E_c0000005_R_nvlddmkm!unknown_function
CPUID:        "Intel® Core™ i7-6700 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3408
  BIOS Version                  2.1.3
  BIOS Release Date             01/20/2016
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8900
  Baseboard Product             0XJ8C4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 19 19:03:25.387 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111916-22906-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 3:13:39.057
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+3e15b0 )
BugCheck 1E, {ffffffffc0000005, fffff80826ba15b0, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80826ba15b0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x1E_c0000005_R_nvlddmkm!unknown_function
CPUID:        "Intel® Core™ i7-6700 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3408
  BIOS Version                  2.1.3
  BIOS Release Date             01/20/2016
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8900
  Baseboard Product             0XJ8C4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 19 11:32:09.586 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111916-22687-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 2:48:08.259
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+3e15b0 )
BugCheck 1E, {ffffffffc0000005, fffff8053c4515b0, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8053c4515b0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  DFSSvc.exe
FAILURE_BUCKET_ID: 0x1E_c0000005_R_nvlddmkm!unknown_function
CPUID:        "Intel® Core™ i7-6700 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3408
  BIOS Version                  2.1.3
  BIOS Release Date             01/20/2016
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8900
  Baseboard Product             0XJ8C4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Nov 19 21:35:28.392 2016 (UTC - 5:00)**************************
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
CLVirtualDrive.sys          Mon Nov 11 22:31:36 2013 (5281A118)
IntelReadyModeDriver.sys    Mon Jan  6 19:09:56 2014 (52CB45D4)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
AmUStor.SYS                 Thu May 14 05:43:35 2015 (55546E47)
e1d65x64.sys                Thu Jun 18 12:37:56 2015 (5582F3E4)
RtkBtfilter.sys             Wed Aug  5 02:41:22 2015 (55C1B012)
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
iaStorA.sys                 Tue Nov 17 11:06:14 2015 (564B5076)
RTKVHD64.sys                Tue Feb  2 09:39:17 2016 (56B0BF95)
rtwlane.sys                 Wed Mar 23 06:55:28 2016 (56F27620)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
nvlddmkm.sys                Mon Aug  1 08:00:42 2016 (579F39EA)


http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
IntelReadyModeDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=AmUStor.SYS
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 PianoDan

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Posted 21 November 2016 - 08:46 AM

Thanks so much!  I will do those steps, and report back.



#4 PianoDan

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Posted 21 November 2016 - 09:18 PM

I went to Dell support to find the video driver, and instead I ran the tests there.  The memory Advanced Pattern Test failed.  Since it is still under warranty, they are sending me a new part.  I was surprised at how easy it was to run the tests and use the warranty, and I hadn't even thought of going to Dell support.   Thanks again for your help.



#5 usasma

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Posted 22 November 2016 - 08:16 AM

I don't like the OEM (Dell, HP, etc) diagnostics.

But, when it comes to warranty repairs they usually require that you run their diagnostics.

Glad to hear that they're going to fix it for you!

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 PianoDan

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Posted 06 December 2016 - 06:32 PM

The Dell memory stick was replaced, however the issue happened again. So I reinstalled the video drivers, and that solved it.  Thanks again!






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