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Hijackthis log


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#1 LM3

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Posted 19 November 2016 - 07:42 PM

I am getting a lot of pop-unders and new tabs opening. I am using Firefox with Adblockplus.

 

 

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#2 nasdaq

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Posted 20 November 2016 - 10:49 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.
==============================


p.s.
HijackThis is no longer supported.
I suggest your remove via the Control panel > Programs > Programs and Features Applet.
Use the Farbar tool from now on to report problems.
<<<>>>

#3 LM3

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Posted 20 November 2016 - 08:33 PM

Please see attached file.

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#4 nasdaq

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Posted 21 November 2016 - 10:32 AM

Please run the other tools and post all the logs for my review.

#5 LM3

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Posted 21 November 2016 - 11:07 AM

Please see attached.

Attached Files



#6 nasdaq

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Posted 21 November 2016 - 11:53 AM

If not already done please remove items that AdwCleaner and Malwarebytes reported.

===


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKU\S-1-5-21-3594812520-2658899321-1588438718-1001\...\Run: [ASRockXTU] => [X]
GroupPolicy: Restriction <======= ATTENTION
S3 dbx; system32\DRIVERS\dbx.sys [X]
Task: {D6475707-477F-4E68-BABD-99C14562C92B} - System32\Tasks\AutoKMS => C:\Windows\AutoKMS\AutoKMS.exe [2016-11-15] ()
AlternateDataStreams: C:\Users\leona\AppData\Local\desktop.ini:722b2b1c349a06abf0e866180e5a7e63 [738]
C:\Windows\AutoKMS

reboot:

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.iu.edu/d/ahic#firefox
<<<>>>

Let me know if the problem persists.

#7 LM3

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Posted 21 November 2016 - 01:02 PM

Thanks



#8 LM3

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Posted 21 November 2016 - 03:13 PM

I am still having the same problem.


Edited by LM3, 21 November 2016 - 03:36 PM.


#9 nasdaq

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Posted 22 November 2016 - 09:17 AM

Run this cleaning tool.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyclsid;
emptyffcache;
FFdefaults;
emptyiecache;
iedefaults;
emptychrcache;
CHRdefaults;
emptyalltemp;
emptyfolderscheck;delete
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.
===

Also, please provide an update on how the computer is behaving after running the above script.

#10 nasdaq

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Posted 28 November 2016 - 10:13 AM

Are you still with me?

#11 LM3

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Posted 28 November 2016 - 12:53 PM

I tried everything but I still have problems it may be just the site.

http://rarbg.to/torrents.php?category=movies



#12 nasdaq

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Posted 28 November 2016 - 01:45 PM

No problems with Chrome.

Which browser are you using?

#13 LM3

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Posted 28 November 2016 - 02:09 PM

Firefox with Adblock Plus



#14 nasdaq

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Posted 29 November 2016 - 10:10 AM

Remove Firefox using the instructions one this page.
https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

Before proceeding save your Bookmarks.
https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Install the latest version of the application.

You can then import them to the new version of Firefox.

Firefox Password manager -
Remember, delete and change saved passwords in Firefox
https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-passwords
<<<>>>

#15 LM3

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Posted 29 November 2016 - 01:03 PM

I am trying it now. Will let you know in a few days.






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