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PC crashes whilst gaming


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#1 JKo78

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Posted 19 November 2016 - 07:04 AM

· OS - Windows 10
· x86 x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

Upgraded using W10 updater
· Age of system (hardware) 4 years
· Age of OS installation - have you re-installed the OS? Windows 10 update was done about a year ago

· CPU:   AMD FX 8120 eight core 3.60 GHz
· Video Card:  NVidea GTX 660 TI
· MotherBoard: GigaByte GA-990FXA-UD5
· Power Supply: Be Quiet! 700w

· System Manufacturer - Home made
· Exact model number (if laptop, check label on bottom)

· Desktop

 

I have been having some issues with my pc suddenly crashing. No BSOD, just everything freezes and all i can do is reboot. This tends to happen wduring heavy usage so im assuming its GFX or performance related. When its not very active everything works fine.

 

Have tried a lot of the suggested things, cleaning, upgrading the PSU, monitoring heat (which i think is the main suspect) but i just cannot get a grip of it. I have used a few monitoring software but they cannot give me a good idea where the problem is, there seem to be no crash logs. Im not overclocking or anything strange, its just a simple pc with everything on standard settings.

 

Any help would be greatly appreciated. Im at the point where i just want to start replacing things.

 

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#2 usasma

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Posted 19 November 2016 - 09:48 AM

Your UEFI/BIOS (version F6) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I can't see any sign of serious software issues in the reports that I reviewed.

As such, I suspect a hardware/compatibility/low-level driver problem.

Please wait for the next crash, then recover and generate this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask (in this case, I'm interested in seeing the temps logged up until the system crashes again - so if you can force it to crash, please do so and upload the logs).

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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