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Microphone not responding to any audio Windows 10.

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#1 kev51773


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Posted 18 November 2016 - 12:28 PM

Hi, I'm working on an Acer Aspire E1-570 Laptop running Windows 10. The client called because he couldn't get Skype working. On further investigation the mic isn't recognising any sound whatsoever.

The device show up correctly as working but no sound registers at all.

Here's what I've tried:

1) Adjust 'Levels' in recording devices.
2) Disable all effects
3) Try about 5 billion different versions of the realtek driver
4) Make sure windows 10 setting allow microphone sharing
5) Run windows recording device troubleshooter
6) Make sure correct device is default (not hidden, disabled etc)
7) Tried a known working external USB soundcard with exactly the same results.
8) Tested my microphones elsewhere to be sure they're working
9) Gave up, reinstalled windows 10 and then repeated steps 1-8 another million or so times on a clean install.

There doesn't seem to be any other issue, all event logs are error free etc etc.

Anyone got any crazy out of the box type ideas?
At this point if someone suggested that smothering it in peanut butter would help then I'd probably give it a try.

Edited by kev51773, 18 November 2016 - 12:31 PM.

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#2 Butterstick


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  • Local time:11:59 AM

Posted 15 December 2016 - 02:48 PM

I had this exact issue not 3 days ago, using vent. It was a rootkit.fileless. MTGen. before I ran malware, I did everything short of re-installing windows. The answer wasn't easy to find, i kept thinking it was application conflicts.....3 days later- dying because My league of legends ( LoL ) team benched me for no-mic :( I went to the first place i should have : Microsoft forums. few hundred were discussing it and 80% of them -me included- had the rootkit. problem. Ran Malware Bytes and 1 hour of scanning later...poof.


The default settings in Malware Bytes will not scan rootkits...you have to select this prior to scan Settings>Detection and Protection. I do hope this helps.

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