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Email don't work


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#1 lostsoul65

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Posted 17 November 2016 - 02:58 PM

I had email on my Windows 10 computer at my apartment and then I move to a house and a couple of month later I booted it up and can't get to my email. I spent 3 hours with COX and they don't know but they did manage to blow my email away for about 24 hours. My setting are the same on Windows 10 computer as my Windows 7 computer which I do get email. I'm use Live Mail so I wonder what I can do?



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#2 Trikein

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Posted 17 November 2016 - 03:30 PM

Can you describe what is happening instead when you try to get your email? Are you getting some kind of error when you check Live Mail? Is it a problem both getting and sending email or just one? Last, can you sign into webmail.cox.net with your username/password and check your mail there?



#3 lostsoul65

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Posted 17 November 2016 - 03:51 PM

I just talk again to COX for the 10th time and they are having problems on their side and in a couple of days it will be fixed. I was a techie in Silicon Valley for 20 years and now every time I call for tech support all I get is people who have to look up things they should of learned the first day on the job. So I'll just wait for a couple of days before I look at this problem again but I have email on my main computer. I can't get email on my laptop or Windows 10 computer but I always have gmail. thanks for your post.



#4 Trikein

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Posted 17 November 2016 - 04:18 PM

I am confused that you worked in the technical field for 20 years but you didn't include technical data about your issue. I have only been in the field 10 years and I give technical data to waitresses when ordering breakfast. :lmao:

 

 AFAIK there are no problems with Cox email. I just sent myself a test email from a Cox email to a Cox email and had no problem. While there are no known issues with sending/recieving in general, there are known issues with Cox adjusting it's spam filters, which has been detecting some emails from other providers as Spam. That gives a very specific CDRBL error as seen in this post.

 

Return-Path: <xxxxxxx@cox.net>

Received: from fed1rmimpo109.cox.net ([68.230.241.158])

          by fed1rmfepo203.cox.net

          (InterMail vM.8.01.05.28 201-2260-151-171-20160122) with ESMTP

          id <20161117210922.SKDA4109.fed1rmfepo203.cox.net@fed1rmimpo109.cox.net>

          for <xxxxxxx@cox.net>; Thu, 17 Nov 2016 16:09:22 -0500

Received: from UserPC ([108.x.x.x])

by fed1rmimpo109.cox.net with cox

id 999A1u00K2zVAzw0199BXQ; Thu, 17 Nov 2016 16:09:11 -0500

X-CT-Class: Clean

X-CT-Score: 0.00

X-CT-RefID: str=0001.0A090201.582E1C77.00C8,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0

X-CT-Spam: 0

X-Authority-Analysis: v=2.1 cv=C+5JsV7+ c=1 sm=1 tr=0

 a=l71Q3dNd7MBCNKViW3y/Cg==:117 a=l71Q3dNd7MBCNKViW3y/Cg==:17

 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10

 a=r77TgQKjGQsHNAKrUKIA:9 a=6K60Jccb2wXITVdJksQA:9 a=CjuIK1q_8ugA:10

 a=SSmOFEACAAAA:8 a=rmTahHrtcYyws5RCmYMA:9 a=gKO2Hq4RSVkA:10 a=UiCQ7L4-1S4A:10

 a=hTZeC7Yk6K0A:10 a=zjWhRoSqWz9hl55Hdlzg:22

X-CM-Score: 0.00

Authentication-Results: cox.net; auth=pass (LOGIN) smtp.auth=xxxxxxx@cox.net

From: "test" <xxxxxx@cox.net>

To: <xxxxxx@cox.net>

Subject: test 1117

Date: Thu, 17 Nov 2016 16:09:10 -0500

MIME-Version: 1.0

Content-Type: multipart/alternative;

boundary="----=_NextPart_000_0000_01D240EC.EF384EB0"

X-Mailer: Microsoft Office Outlook, Build 11.0.5510

Thread-Index: AdJBFtdLAl7maMxHR02TWI+Xdg8d6g==

X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.17609

Message-Id: <20161117210922.SKDA4109.fed1rmfepo203.cox.net@fed1rmimpo109.cox.net>


Edited by Trikein, 17 November 2016 - 04:40 PM.


#5 lostsoul65

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Posted 17 November 2016 - 04:31 PM

The reason why is I was told that it was on their side and should of waited. Sorry.



#6 Trikein

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Posted 17 November 2016 - 04:48 PM

Ok. Sorry if I seemed confrontational, I was just trying to break the 4th wall and get you discuss the problem in a more technical way. I know what it's like to have to dumb down everything said when talking to Tier 1, that sometimes it can get your brain stuck in that mode.

 

Also, you were insulting by insinuation employees at Cox. While I do admit there are many bad CSR's that work at Cox, there are some that are there only to try to help people. It is very hard being one of the few good ones. Those same people go on forums and continue to try to help people, so when they hear someone bad mouthing them on the forum, without documented reason, it urks them. What it comes down to is, when posting online, you never know who is on the other side of the keyboard.  :apple:


Edited by Trikein, 17 November 2016 - 04:49 PM.


#7 lostsoul65

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Posted 17 November 2016 - 04:55 PM

Your right, if you haven't anything good to say about something or someone it's just best to say nothing.






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