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BSOD When ATI PowerPlay Settings at Maximum Performance


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#1 ace_user

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Posted 17 November 2016 - 01:26 PM

Was playing Xenoverse 2 on my Lenovo z50-75 (AMD-A10 7300 RADEON R6 GRAPHICS WINDOWS 10 HOME 64BIT 8GB). It was on on charge and I unplugged it. Then there is a BSOD and laptop restarts. I have run bluescreen view & whocrashed. Results say "Thread stuck in driver -atikmdag.sys" and "Thread stuck in driver m - dxgkrnl.sys" Tried using DDU in safe mode to completely uninstall AMD graphic driver and reinstall no luck. Updated BIOS still no luck. This happens whilst gaming and unplugging charger. It does not happen when I am running the game without the charger. Also whenever I am not using the charger the game lags and is sloppy. However, I realized that I set [On battery] ATI PowerPlay Settings to Maximum Performance in power options. Now the BSOD happens when I plug in the charger and unplug it. I think this BSOD is something to do with that option. If I remove maximize performance and choose the option maximize battery life the BSOD does not occur. However, I do not want to remove the option because the game lags and is slow when I do.

 

 



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#2 usasma

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Posted 19 November 2016 - 09:15 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 ace_user

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Posted 19 November 2016 - 09:59 AM

Here are the files usasma

Attached Files



#4 usasma

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Posted 19 November 2016 - 04:15 PM

Your UEFI/BIOS (version A4CN42WW (V 2.11)) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

Well, as you've removed and reinstalled the video drivers, we presume that they're OK now.

The same with the BIOS

Yet the problem seems to be related to power saving/battery stuff.

BUT, the dump files continue to blame the video.

One possibility is that the video card is broken.

To test that, try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but finishe ALL the tests and let us know the results.

 

As for software issues, this can be either directly involved with the battery software, or with some of the chipset/power management features of the OS or the Lenovo software.

In other words, a lot of stuff.

I'd suggest visiting the Lenovo support site for your model and downloading all the drivers that you can get your hands on from there.

Then uninstall things one-by-one, reboot, then install the corresponding fresh driver(s).

 

This is the driver that I'm most suspicious of right now:

 

Lenovo ACPI Virtual Power Controller http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys

I'm also suspicious of AMD chipset drivers, so they would be the next thing to try after the Lenovo Power Controller stuff.

After that, I'm suspicious of the USB controller program and it's drivers - simply because the driver dates from 2013.  Please uninstall that.

 

Another way to try and solve this, is to run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

It may force the system to crash the driver that's actually to blame (if it is a software issue).

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Nov 19 09:42:10.089 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111916-34234-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:2 days 15:31:54.046
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+3f )
BugCheck 100000EA, {ffff938ee80217c0, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffff938ee80217c0, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  A4CN42WW (V 2.11)
  BIOS Release Date             07/27/2016
  Manufacturer                  LENOVO
  Product Name                  80EC
  Baseboard Product             Lancer 5B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 16 18:09:31.225 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111616-36375-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:2 days 2:11:44.258
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+3f )
BugCheck 100000EA, {ffffde002a94c7c0, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffde002a94c7c0, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  A4CN42WW (V 2.11)
  BIOS Release Date             07/27/2016
  Manufacturer                  LENOVO
  Product Name                  80EC
  Baseboard Product             Lancer 5B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Nov 19 09:42:10.089 2016 (UTC - 5:00)**************************
ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
amd_sata.sys                Thu Mar 19 02:43:08 2015 (550A6FFC)
amd_xata.sys                Thu Mar 19 02:43:10 2015 (550A6FFE)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
AcpiVpc.sys                 Fri May 15 01:52:35 2015 (555589A3)
RtsUer.sys                  Wed May 27 02:11:14 2015 (55656002)
rtsuvc.sys                  Thu Jun 11 04:52:49 2015 (55794C61)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
CHDRT64.sys                 Tue Nov 24 20:39:29 2015 (56551151)
ETD.sys                     Wed Apr  6 04:04:13 2016 (5704C2FD)
Qcamain10x64.sys            Thu Apr 21 06:37:15 2016 (5718AD5B)
btfilter.sys                Wed Jun  8 05:56:54 2016 (5757EBE6)
AtihdWT6.sys                Sun Jul 24 15:51:39 2016 (57951C4B)
atikmpag.sys                Fri Sep 16 14:50:37 2016 (57DC3EFD)
atikmdag.sys                Fri Sep 16 15:12:45 2016 (57DC442D)


http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 ace_user

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Posted 19 November 2016 - 06:28 PM

I have done the video tests and everything is fine. Also I am not sure how to uninstall the 3rd party driver :http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS

I'm not sure how that got installed and there is nothing on program and features related to that driver for me to uninstall. How can I uninstall/remove that without no uninstall package. Also I would like to point out that the BSOD only occurs when I set Maximum Performance on ATI PowerPlay settings in Power Options. If maximum performance is set on "Plugged In" and I remove charger whilst gaming BSOD comes. If maximum performance is set "On Battery" and I plug in the charger whilst gaming the BSOD occurs. And if maximum performance is set and I open a program such as Firefox or any other browsers and use it while game runs, the BSOD will occur. Also if maximum performance is set and I leave the game on while I leave the laptop unattended for about 5-20mins and then come back and touch any buttons the BSOD occurs. I think the BSOD has something to do with AMD PowerPlay but I will try your other steps and report back. PowerPlay: http://imgur.com/a/eY51f

 

Edit:I have ran driver verifier and no bsods occured whilst restarting laptop. I made sure of that by restarting over again and using different options found on other forums such as TenForums.


Edited by ace_user, 20 November 2016 - 04:45 PM.


#6 usasma

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Posted 21 November 2016 - 05:31 AM

OK, back to basics here.

The possibilities are a hardware problem that only comes out when the card is stressed, or a software problem.

The software problem likely won't be with the AMD video software (because you've reinstalled a fresh copy), yet there's no good indicators of where else the problem might lie (the battery stuff is a hint for us, but we still have to check a lot of stuff that might be involved).

 

FYI - I can suggest methods to manually remove drivers, but it's not a very elegant method and it doesn't remove everything associated with the driver - so I don't use it unless there's a likelyhood of a problem with a driver we can't remove otherwise.

 

3 difficulties here:

- you don't want to do without the PowerPlay (reasonable because games lag without it)

- you've replaced the ATI drivers, so we presume that it's not a problem with them (and, as such, we have to look at other things that might interfere with it)

- this is a laptop, so trying another card (the ultimate diagnostic) isn't easily done.

 

Just a thought, have you tried resetting the power settings to default?

Here's a guide:  http://www.tenforums.com/tutorials/43774-power-plans-reset-restore-windows-10-a.html

 

I'd still like you to run Driver Verifier and see if you can cause a BSOD with PowerPlay.

What I hope for is that the BSOD will contain a different driver than before, and that that will lead us to the cause.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 ace_user

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Posted 21 November 2016 - 01:48 PM

OK, back to basics here.

The possibilities are a hardware problem that only comes out when the card is stressed, or a software problem.

The software problem likely won't be with the AMD video software (because you've reinstalled a fresh copy), yet there's no good indicators of where else the problem might lie (the battery stuff is a hint for us, but we still have to check a lot of stuff that might be involved).

 

FYI - I can suggest methods to manually remove drivers, but it's not a very elegant method and it doesn't remove everything associated with the driver - so I don't use it unless there's a likelyhood of a problem with a driver we can't remove otherwise.

 

3 difficulties here:

- you don't want to do without the PowerPlay (reasonable because games lag without it)

- you've replaced the ATI drivers, so we presume that it's not a problem with them (and, as such, we have to look at other things that might interfere with it)

- this is a laptop, so trying another card (the ultimate diagnostic) isn't easily done.

 

Just a thought, have you tried resetting the power settings to default?

Here's a guide:  http://www.tenforums.com/tutorials/43774-power-plans-reset-restore-windows-10-a.html

 

I'd still like you to run Driver Verifier and see if you can cause a BSOD with PowerPlay.

What I hope for is that the BSOD will contain a different driver than before, and that that will lead us to the cause.

I will try using the Driver Verifier again. However, I have noticed that sfc /scannow and DISM are corrupted and do not work when I run them even though services enabled. I will do an in-place upgrade to fix this also I have found out with a little research theres actually a way to disable powerplay (http://www.overclock.net/t/1587347/how-to-disable-ulps-cfx-windows-10-crimson). Apparently it was a feature that you could disable a long time ago but AMD stopped this. According to that website it says ULPS is an ultra low power saving feature which turns off all GPU's except the primary one in use. ULPS can cause crashing / stuttering / reduced scaling when enabled. ULPS is always enabled by default. It can't be fully disabled via software such as MSI Afterburner or Sapphire Trixx (as of 11/01/2016) since AMD Crimson (and some previous CCC versions) changed various reg entries which controlled ULPS.



#8 usasma

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Posted 22 November 2016 - 08:46 AM

The PowerPlay stuff is way beyond what I do.
You may want to post over in the Gaming forums to see about that.

 

As for SFC and DISM being corrupted, an in-place upgrade is a good choice.
Here's hoping it fixes things.

Just FYI - here's the list of OS fixes that I usually suggest:
 

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 ace_user

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Posted 22 November 2016 - 12:43 PM

Have done an In-Place Upgrade and DISM and SFC now fully work also after doing that I disabled ULPS like the forum I posted mentioned then ran game at Maximum Performance whilst plugged in charger then I unplugged it. No BSOD happened this time even though I unplugged the charger multiples of times. I am not sure if the BSOD is gone completely so I'll report back if it does. If it ain't fixed I'll go to a gaming forum instead. Thanks.

 

Update: Not fixed BSOD has happened again. :ranting: However, I have noticed that instead of a blue screen with info like sorry your PC ran into trouble etc... There is a blue and red stripes going down the screen: Tried to get the best example from google images (: Its like the 1st image (ingnore 2nd) however there is no white space it is filled up with red or blue stripes.

bargraph2.gif


Edited by ace_user, 22 November 2016 - 05:52 PM.


#10 usasma

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Posted 23 November 2016 - 07:45 AM

Funny video usually means video problems (either software or hardware).

 

Please zip up and upload the memory dumps from the last BSOD's (they're in C:\Windows\Minidump

If you can't zip them there, copy them to the Desktop and zip them up there.

 

Please try the steps on this page:  http://www.carrona.org/VideoTDR.html
Although you don't have this exact problem, the troubleshooting steps for your stuff are the same IMO.

If none of these steps helps, then I'd have to suggest trying another video card.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 ace_user

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Posted 23 November 2016 - 12:55 PM

Funny video usually means video problems (either software or hardware).

 

Please zip up and upload the memory dumps from the last BSOD's (they're in C:\Windows\Minidump

If you can't zip them there, copy them to the Desktop and zip them up there.

 

Please try the steps on this page:  http://www.carrona.org/VideoTDR.html
Although you don't have this exact problem, the troubleshooting steps for your stuff are the same IMO.

If none of these steps helps, then I'd have to suggest trying another video card.

Attached Files

  • Attached File  Dump.zip   101.4KB   1 downloads


#12 usasma

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Posted 25 November 2016 - 06:11 AM

There's a lot of stuff scattered in the stack trace of this memory dump.

By that I mean that there's driver identifiers that are usually seen in the stack text that are due to user level process' (which can't be identified from a minidump)

It's also possible that they are related to corruption in the routine that gathers these drivers - but we can't do much about that unless we find the culprit.

Interestingly, these unknown driver identifiers are scattered around and intermingled with the video driver

 

As you've identified the software problem as the ATI PowerPlay - I'd have to suspect that as the culprit.

IMO it's either a problem with the PowerPlay not working with your card (unlikely IMO), or it's a hardware problem with the video card

 

The way to tell (and what Lenovo would like to see if it's under warranty), is to reset the system from the Lenovo recovery media and see if that stops the problem.

If it does stop it, then the problem was in the software.  If it doesn't stop the problem, then it's most likely that this is a hardware problem.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Nov 22 17:41:49.239 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112216-33125-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 4:47:58.081
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+3f )
BugCheck 100000EA, {ffff8187933d2580, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffff8187933d2580, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  A4CN42WW (V 2.11)
  BIOS Release Date             07/27/2016
  Manufacturer                  LENOVO
  Product Name                  80EC
  Baseboard Product             Lancer 5B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Nov 22 17:41:49.239 2016 (UTC - 5:00)**************************
amd_sata.sys                Thu Mar 19 02:43:08 2015 (550A6FFC)
amd_xata.sys                Thu Mar 19 02:43:10 2015 (550A6FFE)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
AcpiVpc.sys                 Fri May 15 01:52:35 2015 (555589A3)
RtsUer.sys                  Wed May 27 02:11:14 2015 (55656002)
rtsuvc.sys                  Thu Jun 11 04:52:49 2015 (55794C61)
CHDRT64.sys                 Tue Nov 24 20:39:29 2015 (56551151)
usbfilter.sys               Thu Nov 26 20:26:01 2015 (5657B129)
ETD.sys                     Wed Apr  6 04:04:13 2016 (5704C2FD)
Qcamain10x64.sys            Thu Apr 21 06:37:15 2016 (5718AD5B)
btfilter.sys                Wed Jun  8 05:56:54 2016 (5757EBE6)
atikmpag.sys                Thu Jul  7 15:01:28 2016 (577EA708)
atikmdag.sys                Thu Jul  7 15:28:01 2016 (577EAD41)
AtihdWT6.sys                Sun Jul 24 15:51:39 2016 (57951C4B)


http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 ace_user

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Posted 27 November 2016 - 06:09 PM

There's a lot of stuff scattered in the stack trace of this memory dump.By that I mean that there's driver identifiers that are usually seen in the stack text that are due to user level process' (which can't be identified from a minidump)It's also possible that they are related to corruption in the routine that gathers these drivers - but we can't do much about that unless we find the culprit.Interestingly, these unknown driver identifiers are scattered around and intermingled with the video driver As you've identified the software problem as the ATI PowerPlay - I'd have to suspect that as the culprit.IMO it's either a problem with the PowerPlay not working with your card (unlikely IMO), or it's a hardware problem with the video card The way to tell (and what Lenovo would like to see if it's under warranty), is to reset the system from the Lenovo recovery media and see if that stops the problem.If it does stop it, then the problem was in the software.  If it doesn't stop the problem, then it's most likely that this is a hardware problem. Analysis:The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:**************************Tue Nov 22 17:41:49.239 2016 (UTC - 5:00)**************************Loading Dump File [C:\Users\john\SysnativeBSODApps\112216-33125-01.dmp]Windows 10 Kernel Version 14393 MP (4 procs) Free x64Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100System Uptime:0 days 4:47:58.081*** WARNING: Unable to verify timestamp for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sysProbably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+3f )BugCheck 100000EA, {ffff8187933d2580, 0, 0, 0}BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)Arguments:Arg1: ffff8187933d2580, Pointer to a stuck thread object.  Do .thread then kb on it to find    the hung location.Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.Arg3: 0000000000000000, Pointer to offending driver name.Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).BUGCHECK_STR:  0xEADEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULTPROCESS_NAME:  SystemFAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys  BIOS Version                  A4CN42WW (V 2.11)  BIOS Release Date             07/27/2016  Manufacturer                  LENOVO  Product Name                  80EC  Baseboard Product             Lancer 5B3¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``3rd Party Drivers:The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Nov 22 17:41:49.239 2016 (UTC - 5:00)**************************
amd_sata.sys                Thu Mar 19 02:43:08 2015 (550A6FFC)
amd_xata.sys                Thu Mar 19 02:43:10 2015 (550A6FFE)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
AcpiVpc.sys                 Fri May 15 01:52:35 2015 (555589A3)
RtsUer.sys                  Wed May 27 02:11:14 2015 (55656002)
rtsuvc.sys                  Thu Jun 11 04:52:49 2015 (55794C61)
CHDRT64.sys                 Tue Nov 24 20:39:29 2015 (56551151)
usbfilter.sys               Thu Nov 26 20:26:01 2015 (5657B129)
ETD.sys                     Wed Apr  6 04:04:13 2016 (5704C2FD)
Qcamain10x64.sys            Thu Apr 21 06:37:15 2016 (5718AD5B)
btfilter.sys                Wed Jun  8 05:56:54 2016 (5757EBE6)
atikmpag.sys                Thu Jul  7 15:01:28 2016 (577EA708)
atikmdag.sys                Thu Jul  7 15:28:01 2016 (577EAD41)
AtihdWT6.sys                Sun Jul 24 15:51:39 2016 (57951C4B)
http://www.carrona.org/drivers/driver.php?id=amd_sata.syshttp://www.carrona.org/drivers/driver.php?id=amd_xata.syshttp://www.carrona.org/drivers/driver.php?id=rt640x64.syshttp://www.carrona.org/drivers/driver.php?id=AcpiVpc.syshttp://www.carrona.org/drivers/driver.php?id=RtsUer.syshttp://www.carrona.org/drivers/driver.php?id=rtsuvc.syshttp://www.carrona.org/drivers/driver.php?id=CHDRT64.syshttp://www.carrona.org/drivers/driver.php?id=usbfilter.syshttp://www.carrona.org/drivers/driver.php?id=ETD.syshttp://www.carrona.org/drivers/driver.php?id=Qcamain10x64.syshttp://www.carrona.org/drivers/driver.php?id=btfilter.syshttp://www.carrona.org/drivers/driver.php?id=atikmpag.syshttp://www.carrona.org/drivers/driver.php?id=atikmdag.syshttp://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys

I have done a factory reset and run windows update ,installed game, updated amd display driver , got c++ stuff needed for the game. I ran the game while maximum performance enabled. Unplugged charger and no BSOD. I think the problem is gone, if it aint ill report back. In the meantime shall I update drivers such as audio etc... Also I have noticted FPS increase and hardly any lag. The factory reset has reverted the OS to the first build on Win10 and I am not sure if I should upgrade to Anniversary Build because I have a hunch that the problem may occur again.

#14 usasma

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Posted 28 November 2016 - 07:44 PM

I would test what you have now to see how it works.

Ensure that you have ALL of the latest, W10 compatible drivers for the system (Windows Updates, Lenovo updates, and any 3rd party driver updates for things that you may have installed).  This includes checking for the latest UEFI/BIOS.

If it's good, make a System Restore point and also make an image of the drive (just in case you have to go back to that).

 

Then update to the 10586 (1511) build and test it.

Again, if it's good, make a System Restore point and also make an image of the drive (just in case you have to go back to that).

 

Then update to the 14393 (1607) buld and test it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 ace_user

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Posted 30 November 2016 - 02:33 PM

I would test what you have now to see how it works.

Ensure that you have ALL of the latest, W10 compatible drivers for the system (Windows Updates, Lenovo updates, and any 3rd party driver updates for things that you may have installed).  This includes checking for the latest UEFI/BIOS.

If it's good, make a System Restore point and also make an image of the drive (just in case you have to go back to that).

 

Then update to the 10586 (1511) build and test it.

Again, if it's good, make a System Restore point and also make an image of the drive (just in case you have to go back to that).

 

Then update to the 14393 (1607) buld and test it.

It happened again! When I opened the game I unplugged charger it happened. Then I cleaned install video cards and chipset drivers ran game opened browser and it happened again. 

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