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Windows Photos app keeps crashing


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#1 thepokey

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Posted 17 November 2016 - 10:41 AM

Hey guys,

 

Any idea why the regular Photos app which comes with windows 10 would keep crashing? I go to open a photo, any image type, any drive etc and it'll initially open for maybe 2 seconds but is unresponsive and the app will crash. No idea where that's come from. Its only a fresh windows installation after a format and has been working fine the past week and just suddenly gone to this.

 

As a side, any other good photo viewing apps that can be recommended? I've tried a couple but the annoying thing with them is that I can't right click on the photo and simply copy the image in any of them .. are there any which let you do that really simple task?

 

 

Cheers :)



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#2 dc3

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Posted 17 November 2016 - 11:55 AM

Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To open the Command Prompt press the Windows keywindowskey_zps092d5c75.png and the X key at the same time.   A menu will open with the option Command Prompt (Admin), click/tap on this.
 
You will see a window similar to the one below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
When the Elevated Command Prompt opens copy and paste in sfc /scannow, then press Enter.
 
This will take a while,  have patience and allow it finish.  Stopping this scan could damage files.  
 
When the scan is finished please post the log of this scan.
 
Do the following to access the sfc /scannow log.
 
Open the Command Prompt, copy and paste the command below followed by pressing the Enter key.
 
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
 
This will place a new icon on the desktop titled CBS.   
 
Please noticeThis log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.
 
Double click on this icon to open the CBS log, copy and paste the log in your dropbox account and post the link in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 thepokey

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Posted 17 November 2016 - 12:41 PM

Thanks for your response! I *think* I've done this right...

 

https://dl.dropboxusercontent.com/u/51416384/cbs.txt

 

Pretty sure that is the right file!



#4 dc3

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Posted 17 November 2016 - 01:15 PM

Did this resolve the problem?


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#5 thepokey

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Posted 17 November 2016 - 01:59 PM

Unfortunately not :( it took a bit longer to crash than before but still crashes

#6 dc3

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Posted 17 November 2016 - 02:05 PM

Try Irfanview.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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