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RansomWare - Removal software? - Crysis

Started by southnetuk , Nov 17 2016 08:26 AM

This topic is locked

1 reply to this topic

#1 southnetuk

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Posted 17 November 2016 - 08:26 AM

Hi there,

I am currently supporting a business who has been hit with the Crysis .XTBL ransomware virus. We used the Kaspersky decrypt tool which worked for majority of files but it's missed files for bespoke software they use as it simply doesn't recognise the file.

Example filename is: proacc.b1.id-405A0074.legioner_seven@aol.com.xtbl

I have the unlock key as this was published by Kaspersky, so I just need some software that can deal with any file type and just unlock it without issues.

Any help is appreciated!

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#2 quietman7

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Posted 17 November 2016 - 04:32 PM

There is an ongoing discussion in this topic where you can ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.

CrySiS (.<extension>.<id-number>.<email>.xtbl/.CrySiS) Ransomware Support Topic

Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. To avoid unnecessary confusion, this topic is closed.

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