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Dell Inspirion 15, no internet (wired or wireless) after Win 10 upgrade.


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#1 jrinkc

jrinkc

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  • Gender:Male
  • Location:Prairie Village, KS
  • Local time:10:05 PM

Posted 16 November 2016 - 01:17 PM

After updating to Windows 10, I can't get either wired or wireless internet to work.  Sometimes gives a DNS error, others just random errors.

 

I've deleted and reinstalled both devices.  I've updated the drivers, and tried rolling them back.  I've re-installed WIndows 10.  Voodoo didn't work, and I've got an appointment with a priest for an exorcism.

 

Here's what IP Mini Toolbox says:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Ken (administrator) on 16-11-2016 at 12:07:49
Running from "E:\"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Realtek PCIe FE Family Controller = Ethernet (Connected)
Dell Wireless 1705 802.11b|g|n (2.4GHZ) = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Kenslaptop
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wi-Fi:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Dell Wireless 1705 802.11b|g|n (2.4GHZ)
   Physical Address. . . . . . . . . : 64-5A-04-48-C7-67
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-5A-04-48-C7-67
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : B8-2A-72-A6-FC-A2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2605:a601:2140:c200:ca9:c63d:4d12:befa(Preferred) 
   Temporary IPv6 Address. . . . . . : 2605:a601:2140:c200:158b:5c6:c2bc:e3b9(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::ca9:c63d:4d12:befa%9(Preferred) 
   Autoconfiguration IPv4 Address. . : 169.254.190.250(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 79178354
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-0E-17-F2-B8-2A-72-A6-FC-A2
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : 64-5A-04-48-C7-68
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  fec0:0:0:ffff::1
 
Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  fec0:0:0:ffff::1
 
Ping request could not find host yahoo.com. Please check the name and try again.
 
Pinging 127.0.0.1 with 32 bytes of data:
General failure.
General failure.
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
===========================================================================
Interface List
 15...64 5a 04 48 c7 67 ......Dell Wireless 1705 802.11b|g|n (2.4GHZ)
  4...16 5a 04 48 c7 67 ......Microsoft Wi-Fi Direct Virtual Adapter
  9...b8 2a 72 a6 fc a2 ......Realtek PCIe FE Family Controller
  3...64 5a 04 48 c7 68 ......Bluetooth Device (Personal Area Network) #2
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      169.254.0.0      255.255.0.0         On-link   169.254.190.250    291
  169.254.190.250  255.255.255.255         On-link   169.254.190.250    291
  169.254.255.255  255.255.255.255         On-link   169.254.190.250    291
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link   169.254.190.250    291
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link   169.254.190.250    291
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  9    291 2605:a601:2140:c200::/64 On-link
  9    291 2605:a601:2140:c200:ca9:c63d:4d12:befa/128
                                    On-link
  9    291 2605:a601:2140:c200:158b:5c6:c2bc:e3b9/128
                                    On-link
  9    291 fe80::/64                On-link
  9    291 fe80::ca9:c63d:4d12:befa/128
                                    On-link
  1    331 ff00::/8                 On-link
  9    291 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog5 08 C:\WINDOWS\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog5 08 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/16/2016 00:02:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: Spotify.exe, version: 1.0.20.94, time stamp: 0x56682273
Faulting module name: libcef.dll, version: 3.2454.1325.0, time stamp: 0x56015680
Exception code: 0x80000003
Fault offset: 0x00184cb9
Faulting process id: 0x1960
Faulting application start time: 0xSpotify.exe0
Faulting application path: Spotify.exe1
Faulting module path: Spotify.exe2
Report Id: Spotify.exe3
Faulting package full name: Spotify.exe4
Faulting package-relative application ID: Spotify.exe5
 
Error: (11/16/2016 11:58:51 AM) (Source: IntelDalJhi) (User: )
Description: Intel® Dynamic Application Loader Host Interface Service has encountered an internal connection problem.
 
Error: (11/16/2016 11:55:34 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: KENSLAPTOP)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/16/2016 11:55:33 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: KENSLAPTOP)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/16/2016 11:54:18 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.
.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (11/16/2016 11:53:43 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (11/16/2016 11:50:09 AM) (Source: Dell - System Update) (User: KENSLAPTOP)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 118
 
Error: (11/16/2016 11:48:34 AM) (Source: Dell - System Update) (User: KENSLAPTOP)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 118
 
Error: (11/16/2016 11:47:57 AM) (Source: Dell - System Update) (User: KENSLAPTOP)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 118
 
Error: (11/16/2016 11:26:04 AM) (Source: Application Error) (User: )
Description: Faulting application name: Spotify.exe, version: 1.0.20.94, time stamp: 0x56682273
Faulting module name: libcef.dll, version: 3.2454.1325.0, time stamp: 0x56015680
Exception code: 0x80000003
Fault offset: 0x00184cb9
Faulting process id: 0x1868
Faulting application start time: 0xSpotify.exe0
Faulting application path: Spotify.exe1
Faulting module path: Spotify.exe2
Report Id: Spotify.exe3
Faulting package full name: Spotify.exe4
Faulting package-relative application ID: Spotify.exe5
 
 
System errors:
=============
Error: (11/16/2016 00:04:18 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {784E29F4-5EBE-4279-9948-1E8FE941646D}
 
Error: (11/16/2016 00:03:18 PM) (Source: DCOM) (User: KENSLAPTOP)
Description: {21F282D1-A881-49E1-9A3A-26E44E39B86C}
 
Error: (11/16/2016 00:01:19 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/16/2016 00:01:19 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/16/2016 11:58:51 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: 
%%1053
 
Error: (11/16/2016 11:58:51 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the gupdate service to connect.
 
Error: (11/16/2016 11:56:45 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated with the following error: 
%%1008
 
Error: (11/16/2016 11:56:45 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1068upnphostUnavailable{204810B9-73B2-11D4-BF42-00B0D0118B56}
 
Error: (11/16/2016 11:56:45 AM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: 
%%0
 
Error: (11/16/2016 11:56:38 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroupListener service terminated with the following service-specific error: 
%%2147943468
 
 
Microsoft Office Sessions:
=========================
Error: (11/16/2016 00:02:11 PM) (Source: Application Error)(User: )
Description: Spotify.exe1.0.20.9456682273libcef.dll3.2454.1325.0560156808000000300184cb9196001d240338565b47bC:\Users\Ken\AppData\Roaming\Spotify\Spotify.exeC:\Users\Ken\AppData\Roaming\Spotify\libcef.dll3fad5122-9bf6-40ea-8322-58a481caf454
 
Error: (11/16/2016 11:58:51 AM) (Source: IntelDalJhi)(User: )
Description: 
 
Error: (11/16/2016 11:55:34 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: KENSLAPTOP)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2144927141
 
Error: (11/16/2016 11:55:33 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: KENSLAPTOP)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2144927141
 
Error: (11/16/2016 11:54:18 AM) (Source: VSS)(User: )
Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (11/16/2016 11:53:43 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (11/16/2016 11:50:09 AM) (Source: Dell - System Update)(User: KENSLAPTOP)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 118
 
Error: (11/16/2016 11:48:34 AM) (Source: Dell - System Update)(User: KENSLAPTOP)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 118
 
Error: (11/16/2016 11:47:57 AM) (Source: Dell - System Update)(User: KENSLAPTOP)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 118
 
Error: (11/16/2016 11:26:04 AM) (Source: Application Error)(User: )
Description: Spotify.exe1.0.20.9456682273libcef.dll3.2454.1325.0560156808000000300184cb9186801d2402e7cc746e3C:\Users\Ken\AppData\Roaming\Spotify\Spotify.exeC:\Users\Ken\AppData\Roaming\Spotify\libcef.dll1e7c5dcd-c0f6-4916-9ead-060376c5be80
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-11-16 11:56:34.715
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-11-16 11:20:14.040
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-11-16 11:08:33.862
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-11-12 21:10:54.692
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-11-12 20:58:28.279
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
AGEIA PhysX v7.07.09 (HKLM-x32\...\{65F1CF63-31E0-450B-96F3-4A88BE7361A6}) (Version: 7.07.09 - AGEIA Technologies, Inc.)
Amazon 1Button App (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.4 - Amazon)
Apple Application Support (32-bit) (HKLM-x32\...\{649A1FD9-5892-46AD-8DF0-C4A43FF61CB7}) (Version: 4.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DE0A178-AC7B-4650-806C-CF226DE03766}) (Version: 4.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 12.3.2280 - AVAST Software)
Bing Bar (HKLM-x32\...\{3611CA6C-5FCA-4900-A329-6A118123CCFC}) (Version: 7.1.355.0 - Microsoft Corporation)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Buzzdock (HKLM\...\{ac225167-00fc-452d-94c5-bb93600e7d9a}) (Version:  - Alactro LLC)
ClearThink (HKLM\...\ClearThink) (Version: 2014.08.18.185555 - ClearThink)
CyberLink LabelPrint 2.5 (x32 Version: 2.5.0.6603 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (x32 Version: 10.0.1.3214 - CyberLink Corp.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.0.3123 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (x32 Version: 10.0.1.3126 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (x32 Version: 12.0.3205.55 - CyberLink Corp.) Hidden
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.5.63 - Dell Inc.)
Dell Customer Connect (HKLM-x32\...\{124DE80C-9BFE-4D04-A8D9-69C5019DEEBF}) (Version: 1.3.28.0 - Dell Inc.)
Dell Data Vault (Version: 4.3.4.0 - Dell Inc.) Hidden
Dell Product Registration (HKLM-x32\...\{764E68FE-C2F9-410E-90A8-CE7F8B9A36E2}) (Version: 2.03.0204 - Aviata Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.1.6664.93 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.1.0.47 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 18.1.34.40 - Synaptics Incorporated)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
Driver Support (HKLM-x32\...\{597FB4A5-DD86-4316-A410-7E8074CC2CCE}) (Version: 9.1.4.4 - PC Drivers Headquarters, LP)
EPSON NX230 Series Printer Uninstall (HKLM\...\EPSON NX230 Series) (Version:  - SEIKO EPSON Corporation)
Extended Update (HKCU\...\UpdaterEX) (Version:  - Extended Update)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.29.1 - Google Inc.) Hidden
HP Deskjet 3520 series Basic Device Software (HKLM\...\{A0A03B53-927D-4454-A456-CB0A72A4912F}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Deskjet 3520 series Help (HKLM-x32\...\{C13E1F46-84FE-4D3B-8581-0F2F624C7EEC}) (Version: 27.0.0 - Hewlett Packard)
HP Deskjet 3520 series Product Improvement Study (HKLM\...\{14ABDFC2-491B-4AF0-8134-CC5596D0EF57}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Deskjet 3520 series Setup Guide (HKLM-x32\...\{AEEDCEB7-00B8-4BE1-B492-AB04803D5F1E}) (Version: 27.0.0 - Hewlett Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0001 - Microsoft) Hidden
iCloud (HKLM\...\{4B48E22A-2FB0-4EFA-B99E-954B1E50CD69}) (Version: 5.1.0.34 - Apple Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4463 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.31.8.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Medal of Honor Airborne (HKLM-x32\...\{25F28E39-FDBB-11DB-8314-0800200C9A66}) (Version: 1.0.1.0 - Electronic Arts)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4875.1001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4875.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4875.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4875.1001 - Microsoft Corporation) Hidden
PocketCloud (HKLM-x32\...\{D9752C7D-A595-4687-A0D5-362E9C311C55}) (Version: 2.7.14 - Wyse Technology)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.314 - Qualcomm Atheros Communications)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 11.1.18 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10125.31214 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 10.1.505.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7161 - Realtek Semiconductor Corp.)
SafeZone Stable 1.51.2220.53 (x32 Version: 1.51.2220.53 - Avast Software) Hidden
Spotify (HKCU\...\Spotify) (Version: 1.0.20.94.g8f8543b3 - Spotify AB)
Systimizer (HKLM-x32\...\Systimizer_is1) (Version: 1.0.0.1 - Developer Tribe (Pvt) Ltd.)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Driver Package - Dell Inc (DellRbtn) HIDClass  (05/04/2015 1.4.2) (HKLM\...\70CCEEBCDF8A7D01F9CCA083F90CBABE40EAC5EB) (Version: 05/04/2015 1.4.2 - Dell Inc)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 4000.18 MB
Available physical RAM: 2472.08 MB
Total Pagefile: 5408.18 MB
Available Pagefile: 3719.39 MB
Total Virtual: 4095.88 MB
Available Virtual: 3945.43 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:918.59 GB) (Free:833.23 GB) NTFS
3 Drive e: (USB DISK) (Removable) (Total:14.77 GB) (Free:8.77 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\KENSLAPTOP
 
Administrator            carrie                   DefaultAccount           
Guest                    Ken                      
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
 
**** End of log ****
 
Any ideas?


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