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Please help ! Ransom:32Win/Cerber


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#1 pcblues

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Posted 15 November 2016 - 10:31 PM

Hello :)

 

Writing this in a bit of a daze , I've had no idea about this Ransom ware in my laptop , found it Quarantined  by accident when I looked at "history" in Windows Defender ..

 

I am absolutely amazed and annoyed that Windows Defender did not warn me about this , detection date 10/22/2016 , all this time I was totally unaware of this threat .

 

Given  the severity of ransom ware infections , one would expect all the warning bells to go off , but WD said nought , just quarantined it and that was that ! Unbelievable !

 

For the record I scan regulary and use to think  I was a very cautious and well protected computer user , well , no more !

In my haste I hit  "remove quarantined files"  ( before reading your guide section ) but I would like some help with cleaning up stuff left behind and hopefully some tips to prevent this happening again.

 

Thanks in advance  !

 

Windows 8.1 64 bit

Lenovo E530 Thinkpad

 

Ransom:32Win/Cerber
10/22/2016
Items: ncfile:C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__Bwekyb3d8bbwe\livecomm.exe

 



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#2 quietman7

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Posted 15 November 2016 - 10:51 PM

Most crypto malware ransomware is typically programmed to automatically remove itself...the malicious files responsible for the infection...after the encrypting is done since they are no longer needed. The encrypted files do not contain malicious code so they are safe. Unfortunately, most victims do not realize they have been infected until the ransomware displays the ransom note and the files have already been encrypted. In some cases there may be no ransom note and discovery only occurs at a later time when attempting to open an encrypted file. As such, they don't know how long the malware was on the system before being alerted or if other malware was installed along with the ransomware. If other malware was involved it could still be present so be sure to perform full scans with your anti-virus.

If your antivirus did not detect and remove anything, additional scans should be performed with other security programs like Malwarebytes Anti-Malware, HitmanPro and Emsisoft Anti-Malware. You can also supplement your anti-virus or get a second opinion by performing an Online Virus Scan...ESET is one of the more effective online scanners.

If you need individual assistance only with removing the malware infection, follow the instructions in the Malware Removal and Log Section Preparation Guide...all other questions or comments should be posted in the support topics. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

For the best defensive strategy to protect yourself from malware and ransomware (crypto malware) infections, see my comments (Post #2) in this topic...Ransomware Avoidance...it includes prevention tools.

There is an ongoing discussion in this topic where you can ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. To avoid unnecessary confusion, this topic is closed.

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