Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

trouble with win 10 laptop bosds


  • Please log in to reply
7 replies to this topic

#1 arvynet

arvynet

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:11:49 AM

Posted 15 November 2016 - 06:13 PM

hello problem solvers  :) i have posted today in a different forum and was told by the person helping me there i should post here to get help with my bosds

link to other thread: http://www.bleepingcomputer.com/forums/t/632307/help-with-on-going-problem-slowww-win-10/

 

description of my problem (repost from other thread)

 

Hello to all, this is my first post in this forum. (2nd thread  :))

I have a gateway nv series laptop, it is probably 6 or 7 years old, up until last week i have not had any major issue with it. 

the computer originally came with windows 7 but i have updated to windows 10

 

last week i turned on the computer and it has started running really slow

getting stuck

lagging
giving me bosd's

updates fail to install

 

when i turn on task manager the memory and disk usage sometimes reach 100%

it seems that the antimalware executable was doing the damage so i turned it off and it does not take as much cpu, but from time to time still reaches the top of cpu usage list, but the computer is still in the same condition and cpu usage is still very high (100%) but now it seems that service host local system (network restricted) is the program that takes a ton of cpu memory. 

overall it seems that cpu usage is super high, i dont remember that being the case before windows 10 upgrade

 

the bosds that i remeber getting:

kmode exeption not handled

verifier issue (i was trying to run verifier to figure out if it was a driver issue)

i dont remember the third one..

havent really had one in a while but that is probably because ive been running safe mode when i need to work on the pc..

 

when i run the computer in safe mode there doesn't seem to be lag

 

i will attach a screen shot of the task manager with cpu usage of 100%

plus i will attach a screen shot of the failed to install updates

 

I greatly appreciate who ever is reading this and even more so to whomever can help me solve my problem.

 

Thanks in advance

Arvynet

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:49 PM

Posted 19 November 2016 - 08:49 AM

Sorry for the delay in responding.  Not enough time in the day!

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 arvynet

arvynet
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:11:49 AM

Posted 21 November 2016 - 01:58 PM

· OS - Windows 10
· x64 
· original installed OS: windows 7
· windows 7 oem installed upgrade to win 10
· 6-7 years
· 1-2 years since upgrade to win 10

· intel i5
· integrated video card

· gateway
· model number: ms2288

· Laptop 

 

i was able to run the program you suggested and the log is attached.

i ran the perfmon for probably six hours and no results.

 

Attached Files



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:49 PM

Posted 22 November 2016 - 09:04 AM

Your UEFI/BIOS (version V1.09) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

 

I am concerned about the age of this system, and the possibility that it may be incompatible w/W10.

While it may have functioned well up to this point, as the OS (W10) is updated, incompatibilities may be revealed.
Unfortunately the only way to verify this is with a reinstall of W7 (to see if the issues go away).
We will continue with the diagnostics and attempt repairs as long as you are willing - and we will help you to reinstall W7 if you decide to try that.

 

You only have 481 MB of available Physical Memory (RAM).
Please get more memory if the system is able to handle it.
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows
Just FYI - serious shortages of physical RAM can cause BSOD's

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has less than 2% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

This device has problems in Device Manager

 

Not Available    ROOT\SCSIADAPTER\0000    The drivers for this device are not installed.

Please ensure that you have updated the drivers for ALL storage controllers on this system (to the latest, W10 compatible version).

 

Please note all the older drivers listed below.  These may be incompatible w/W10.

Please check the manufacturer's website to see if they are compatible.

If not, then please uninstall the program that uses them from Control Panel...Programs and Features.

 

If this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Nov  9 15:42:49.254 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110916-37328-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:02:11.972
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+d6 )
BugCheck EF, {ffffca03161c9780, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffca03161c9780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  services.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_16588080_nt!PspCatchCriticalBreak
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov  9 15:33:41.254 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110916-64406-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:02:02.972
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+d6 )
BugCheck EF, {ffffa18cb4c7a080, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffa18cb4c7a080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  services.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_b4468080_nt!PspCatchCriticalBreak
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov  7 17:18:02.497 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110716-62937-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:02:11.215
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+d6 )
BugCheck EF, {ffff99019bdbe780, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffff99019bdbe780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  services.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_9b8e6080_nt!PspCatchCriticalBreak
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Nov  9 15:42:49.254 2016 (UTC - 5:00)**************************
mdmxsdk.sys                 Mon Jun 19 17:27:26 2006 (449716BE)
CAX_CNXT.sys                Fri Feb 13 16:19:32 2009 (4995E3E4)
CAXHWAZL.sys                Fri Feb 13 16:20:54 2009 (4995E436)
CAX_DPV.sys                 Fri Feb 13 16:24:50 2009 (4995E522)
NTIDrvr.sys                 Tue Mar 24 23:09:39 2009 (49C9A073)
DKbFltr.sys                 Wed Mar 25 23:15:42 2009 (49CAF35E)
UBHelper.sys                Mon Apr 27 04:48:19 2009 (49F57153)
XAudio64.sys                Wed Apr 29 14:21:07 2009 (49F89A93)
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
LVPr2M64.sys                Wed Oct  7 04:26:50 2009 (4ACC50CA)
bomebus.sys                 Thu Oct 15 07:50:17 2009 (4AD70C79)
bomemidi.sys                Thu Oct 15 07:50:21 2009 (4AD70C7D)
Impcd.sys                   Mon Oct 26 16:39:41 2009 (4AE6090D)
RTKVHD64.sys                Tue Oct 27 23:40:54 2009 (4AE7BD46)
IntcDAud.sys                Fri Oct 30 10:56:33 2009 (4AEAFEA1)
TurboB.sys                  Mon Nov  2 15:47:34 2009 (4AEF4566)
teVirtualMIDI64.sys         Sun Jun 26 14:14:27 2011 (4E077703)
automap.sys                 Thu Apr 19 07:30:08 2012 (4F8FF740)
idisplayminiport.sys        Fri Aug 31 10:50:49 2012 (5040CF49)
igdkmd64.sys                Mon Nov 26 19:26:05 2012 (50B4089D)
monectdevices.sys           Wed Sep 25 02:47:53 2013 (52428719)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
Smb_driver_Intel.sys        Mon Aug  3 20:35:31 2015 (55C008D3)
SynTP.sys                   Tue Aug  4 17:42:35 2015 (55C131CB)
k57nd60a.sys                Wed Aug 19 22:16:18 2015 (55D53872)
athwnx.sys                  Tue Mar  1 03:39:03 2016 (56D55527)
tap0901.sys                 Thu Apr 21 05:10:05 2016 (571898ED)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)


http://www.carrona.org/drivers/driver.php?id=mdmxsdk.sys
http://www.carrona.org/drivers/driver.php?id=CAX_CNXT.sys
http://www.carrona.org/drivers/driver.php?id=CAXHWAZL.sys
http://www.carrona.org/drivers/driver.php?id=CAX_DPV.sys
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
http://www.carrona.org/drivers/driver.php?id=DKbFltr.sys
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
http://www.carrona.org/drivers/driver.php?id=XAudio64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=LVPr2M64.sys
http://www.carrona.org/drivers/driver.php?id=bomebus.sys
http://www.carrona.org/drivers/driver.php?id=bomemidi.sys
http://www.carrona.org/drivers/driver.php?id=Impcd.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=TurboB.sys
teVirtualMIDI64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=automap.sys
idisplayminiport.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
monectdevices.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=athwnx.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 arvynet

arvynet
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:11:49 AM

Posted 22 November 2016 - 10:18 AM

ok i am in the process of looking for the bios update but the gateway website seems to be down. 

a few thing i wanted to add,

i went through and got the system updated to the most recent update last week before i ran the farbar.

the computer has 4 gb of ram, am i to assume that something is using most of it or that there is a problem with the ram?

i dont know if i am physically able to add more ram as i have never opened the laptop. 

concerning the hard drive space, i will try to free up some more space but atm i am confused because my hard drive is 500gb the amount available is 465gb. the system has a reserve on 54.2gb so am i to assume that the system all together needs close to 100gb to run? 

when i check my storage i am showing 50 gb of temp files are these useless?

the other thing is i would really prefer to stay with windows 10 you dont think it would be smarter to try to reinstall windows 10 before trying to install win 7?

i am also on another thread regarding infections on the computer could that have anything to do with the low memory?



#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:01:49 PM

Posted 23 November 2016 - 07:34 AM

First, if you have serious infections, that can mess up everything (and cause us to dismiss everything that I've said so far).

Hold off on doing anything until the infections are cleared up.

The stuff after this was written before I knew of the infections.

 

*******************************************************************************************

 

Here's the memory stats from the Systeminfo report:

Total Physical Memory:     2,868 MB
Available Physical Memory: 481 MB
Virtual Memory: Max Size:  4,960 MB
Virtual Memory: Available: 651 MB
Virtual Memory: In Use:    4,309 MB

While it's possible that this was a one time deal, it deserves watching - as extremely low available Physical Memory can cause BSOD's

Open up systeminfo.exe in a Command Prompt and you'll see the system as it is now.

As for what you can add, I would check the Gateway site for the specs.  I wasn't able to find them, but found (on Crucial.com) that the system "should" hold up to 8 gB of RAM.

You can also try the detection tool on

 

In the MSINFO32 report, go to Components...Storage...Drives and you'll see that only 8.75 gB is free.

Try the report again - run "msinfo32" (without the quotes from the Run dialog (Win and R keys)

Very low free space (like this) can cause problems (to include BSOD's), low free space will cause performance problems (which, in turn, can cause problems with 3rd party apps that weren't designed with that in mind)

 

IMO the differences between what the reports say and what you see on your system is a HUGE problem

Now, we have to figure out why this strange stuff is happening.
Is it hardware, is it compatibility, is it software?

There's many different ways to do this, and most of it depends on what you want to do and how eager you are to finish troubleshooting and get back to working/playing with the system.

 

Try using CCleaner (free) to delete the unneeded files:  https://www.piriform.com/ccleaner/download

Using the tool with it's default settings is very safe.  Be careful if you change settings, as you can delete a lot of stuff that we may need to troubleshoot.

 

I don't know if the problems with the reports is reproducible.
If it is, then you have a good "marker" that'll let you know if the problems have been fixed.

In the interest of fixing this with the least problems, I'd try the following stuff on the Windows 10 install:
 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).  Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

 

Should you decide to try W7 later on, please use this method to do a "clean" install:  http://www.carrona.org/canned.html#clean

A clean install will:

- install Windows the way it was meant to be (by Microsoft), thereby ruling out Windows as a problem

- not installing 3rd party stuff will rule that out - as there's no 3rd party stuff on the system to cause problems (it's the most common cause of problems)

- will let you know if it's hardware, since you've ruled out the software (Windows and 3rd party stuff).

Then, if the system works well in W7, then you can conclude that it was an incompatibility issue w/W10

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 arvynet

arvynet
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:11:49 AM

Posted 23 November 2016 - 08:21 AM

ok so i will wait for the all clear with the infections forum before i go ahead and continue with any of your advise. 

just as an FIY i have done many things already since i started having the problem, and it seems to have gotten better.

i will link one of the threads ive been reading on a different forum in regards to win 10 running hot, and some of the problem apps that seem to overclock the cpu and memory when i open up task manager.

ive tried allot of the advice on this thread prior to posting in this forum. it seemed to help with the fan running at pretty high speed, now the fan modulates more appropriately. even then it seems that some things in windows 10 are causing my computer to use almost all of its resources.(btw the procesor is and intel core i5 cpu m430 @ 2.27ghz)

http://www.tenforums.com/performance-maintenance/13547-cpu-fan-running-full-speed-windows-10-a.html

someone on this forum suggested that i change the cmos battery,which would help with ram?, but im not sure how to do that. (it might have something to do with that because i use my laptop with no battery and whenever i want my session to save i use the hibernate feature but lately when i put it into hibernate mode and turn it back on the computer just starts as if it was off. so i am assuming the cmos battery is dead and doesnt allow the pc to save the sesion)

 

also the ram displays 4.0gb of ram yet 2.75 usable

i went into settings and selected the option to use maximum amount of memory but that didnt seem to help

 

also i will attach a link of the infections thread where Gary is helping me out

http://www.bleepingcomputer.com/forums/t/632318/laptop-laggg-win-10/?p=4125820

 

Thanks Arvy



#8 JinXiang91

JinXiang91

  • Members
  • 97 posts
  • OFFLINE
  •  

Posted 23 November 2016 - 08:50 AM

ok so i will wait for the all clear with the infections forum before i go ahead and continue with any of your advise. 

just as an FIY i have done many things already since i started having the problem, and it seems to have gotten better.

i will link one of the threads ive been reading on a different forum in regards to win 10 running hot, and some of the problem apps that seem to overclock the cpu and memory when i open up task manager.

ive tried allot of the advice on this thread prior to posting in this forum. it seemed to help with the fan running at pretty high speed, now the fan modulates more appropriately. even then it seems that some things in windows 10 are causing my computer to use almost all of its resources.(btw the procesor is and intel core i5 cpu m430 @ 2.27ghz)

http://www.tenforums.com/performance-maintenance/13547-cpu-fan-running-full-speed-windows-10-a.html

someone on this forum suggested that i change the cmos battery,which would help with ram?, but im not sure how to do that. (it might have something to do with that because i use my laptop with no battery and whenever i want my session to save i use the hibernate feature but lately when i put it into hibernate mode and turn it back on the computer just starts as if it was off. so i am assuming the cmos battery is dead and doesnt allow the pc to save the sesion)

 

also the ram displays 4.0gb of ram yet 2.75 usable

i went into settings and selected the option to use maximum amount of memory but that didnt seem to help

 

also i will attach a link of the infections thread where Gary is helping me out

http://www.bleepingcomputer.com/forums/t/632318/laptop-laggg-win-10/?p=4125820

 

Thanks Arvy

For the RAM portion, you might want to read about this. http://www.tomshardware.com/forum/281053-30-usable

It might be ..... You system will detect/use/display less than 4GB of total memory because of address space allocation for other critical functions, such as:- System BIOS (including motherboard, add-on cards, etc..)

- Motherboards resources
- Memory mapped I/O
- Configuration for AGP/PCI-Ex/PCI
- Other memory allocations for PCI devices
 
Different onboard devices and different add-on cards (devices) will result of different total memory size. e.g. more PCI cards installed will require more memory resources, resulting of less memory free for other uses.

Hope it clarifies..

Thanks.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users