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"Secure Connection Failed" Error since download of ESET


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13 replies to this topic

#1 Blnd_E

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Posted 15 November 2016 - 05:13 PM

Issue with ESET possibly with just Firefox

 

Issues:

  • "Secure Connection Failed"

    An error occurred during a connection to www.zearn.org. Peer’s certificate has an invalid signature. Error code: SEC_ERROR_BAD_SIGNATURE

        The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
        Please contact the website owners to inform them of this problem.
  • Page won't load
  • if page loads, it might or might not fully work
  • If page loads, all white with some titles & misc displaced writing
  • Page might load completely blank

Tried to fix by:

  • Uninstalling & reinstalling Firefox per directions of troubleshooting Help guide
  • Uninstalling & re-installing ad-block plus & super script or turning off
  • Per help guide I changed selection for ESET SSL
  • I contacted ESET & they say I must have another AV on my system interfering. I have no other AV present.

 

Suggestions?



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#2 quietman7

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Posted 15 November 2016 - 07:14 PM

Did you try another browser?

I use ESET and Emsisoft Anti-Malware with Firefox...never had an issue.
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#3 Blnd_E

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Posted 12 December 2016 - 09:46 PM

Yes, I tried another browser. Same thing happened. Always an error message.



#4 quietman7

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Posted 13 December 2016 - 07:44 AM

I suggest you contact ESET Support. You can contact the ESET Support Team by email for individual assistance or start a new topic in the applicable Customer Support Forum.To contact ESET Customer Care by phone, call 1+ (619) 630-2300. Phone support is available from 6am to 6pm Pacific Time [GMT-8] Monday–Friday.
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#5 Blnd_E

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Posted 15 December 2016 - 05:53 PM

Thank you Quietman7. I already contacted ESET, as I stated, and they were of know help.  I started the topic to find out if anyone else has suffered from this issue & could shed some light onto it if they had figured it out.

 

I believe it has to do with some conflicting settings either within the AV itself or the webrowser(s). 



#6 quietman7

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Posted 15 December 2016 - 07:00 PM

We have a lot of ESET and FIrefox users on this site but yours is the first such report.
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#7 bwv848

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Posted 15 December 2016 - 07:37 PM

I saw these two articles from ESET. Hopefully they will help. :)
 
HTTPS websites fail to load or you receive the error message "Connection is untrusted" when using your web browser with ESET products

Secured websites do not load with ESET installed

Edit: I failed to see that you may have followed these instructions before. Sorry. Please feel free to ignore.

Edited by bwv848, 15 December 2016 - 07:41 PM.

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#8 Blnd_E

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Posted 15 December 2016 - 08:30 PM

bwv848,

  I actually found those articles & tried it. It worked for a day than I had to do it again. By about the third or fourth try, it stopped working.



#9 bwv848

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Posted 15 December 2016 - 10:41 PM

Sorry to hear that. :( Did you completely disable SSL protocol scanning? Please try this:

• Copy the following:

%appdata%\Mozilla\Firefox\Profiles

• Press the Windows Key + R on your keyboard, paste what you copied earlier, and hit Enter on your keyboard.
• Go into your profiles, and rename cert8.db to cert8.db.old.
• If this solves the problem, you may delete cert8.db.old. Otherwise, please rename cert8.db.old back to cert8.db.
• Additionally, you can try renaming secmod.db to secmod.db.old. If this solves the problem, you may delete secmod.db.old. Otherwise, please rename secmod.db.old back to secmod.db.


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#10 Blnd_E

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Posted 18 December 2016 - 03:47 PM

I went into rename cert.db to cert.db.old.

It still didn't work.

I went in to change "cert.db.old" back to "cert.db" & there was a new "cert.db" file created. Now there are 2 total, "cert.db" & "cert.db (2)."

I have not changed the second one,"secmod.db" to make sure everything is okay with the first.



#11 bwv848

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Posted 18 December 2016 - 06:34 PM

Did you completely disable SSL protocol scanning?

 

I recommend you give ESET's forums a shot. quietman7 has the link above.

 

Good luck! :)


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#12 quietman7

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Posted 18 December 2016 - 06:38 PM

I know you said you contacted ESET but was it the support forum (mostly staffed by volunteers) or there actual tech support?
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#13 Blnd_E

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Posted 18 December 2016 - 08:21 PM

I searched the forums & found the similar topic that only worked the few times. Then I contacted Tech Support directly.

 

Should I be concerned about the second "cert.db" entry that was created?

Can I erase one of them? And if so, which one?



#14 bwv848

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Posted 18 December 2016 - 10:00 PM

You can delete the latest cert.db if you'd like. It's just a database of certificates — nothing to worry about since you reinstalled Firefox anyway. I would certainly post in ESET's forums. The helpers there will be more knowledgeable than I in ESET products anytime. If you do, please give us the URL. :wink: Thank you!!!


Edited by bwv848, 18 December 2016 - 11:08 PM.

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