Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

just got a blue screen.


  • Please log in to reply
3 replies to this topic

#1 almgnoon

almgnoon

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:10 AM

Posted 15 November 2016 - 04:54 PM

i just got a blue screen and i don't have a clue on what is the reason, can some one look at the screenshot and help me resolve this issue.

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:10 PM

Posted 19 November 2016 - 08:47 AM

Sorry for the delay in responding.  Not enough time in the day!

 

Here's a link to a description of the error:  http://www.carrona.org/bsodindx.html#0x0000007F

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

If that doesn't find anything, then please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


Edited by usasma, 19 November 2016 - 08:48 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 almgnoon

almgnoon
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:10 AM

Posted 19 November 2016 - 09:56 AM

Thanks for responding, I got the same error yesterday... I ran a couple of CPU, GPU and hard drive tests and every thing seems fine, I will attach the some of the reports that i got during the tests.

 

Thanks for your help !

Attached Files



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:10 PM

Posted 19 November 2016 - 03:59 PM

No memory dumps in the uploaded reports

No memory dumps listed in the KernelDumpList.txt report

No BSOD errors in the WER section of the MSINFO32 report (although there are a lot of Live Kernel Events)

Please be sure to finish ALL of the diagnostics that I've suggested (and let us know the results).

 

Only 210 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices don't have drivers installed:

 

PCI Memory Controller    PCI\VEN_8086&DEV_A121&SUBSYS_86941043&REV_31\3&11583659&0&FA    The drivers for this device are not installed.
SM Bus Controller    PCI\VEN_8086&DEV_A123&SUBSYS_86941043&REV_31\3&11583659&0&FC    The drivers for this device are not installed.
Not Available    ACPI\PNP0A0B\2&DABA3FF&2    The drivers for this device are not installed.
PCI Simple Communications Controller    PCI\VEN_8086&DEV_A13A&SUBSYS_86941043&REV_31\3&11583659&0&B0    The drivers for this device are not installed.
Realtek High Definition Audio    HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1043868F&REV_1000\4&27952083&0&0001    This device is disabled.

Please go to the system/motherboard manufacturer's website and install ALL available chipset and Intel drivers.  If any of these remain without drivers, post back another set of reports for us to figure out which one it is.

As for the Realtek Audio - why is it disabled?

 

Please remove the Gigabyte OC Guru software.

 

Riva Tuner (along with MSI Afterburner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

I am very interested in the results of the hard drive diagnostics, the memory test, and Prime 95's Blend test


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users