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help with on going problem (slowww win 10)


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#1 arvynet

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Posted 15 November 2016 - 03:44 PM

Hello to all, this is my first post in this forum. 

I have a gateway nv series laptop, it is probably 6 or 7 years old, up until last week i have not had any major issue with it. 

the computer originally came with windows 7 but i have updated to windows 10

 

last week i turned on the computer and it has started running really slow

getting stuck

lagging
giving me bosd's

updates fail to install

 

when i turn on task manager the memory and disk usage sometimes reach 100%

it seems that the antimalware executable was doing the damage so i turned it off and it does not take as much cpu, but from time to time still reaches the top of cpu usage list, but the computer is still in the same condition and cpu usage is still very high (100%) but now it seems that service host local system (network restricted) is the program that takes a ton of cpu memory. 

overall it seems that cpu usage is super high, i dont remember that being the case before windows 10 upgrade

 

the bosds that i remeber getting:

kmode exeption not handled

verifier issue (i was trying to run verifier to figure out if it was a driver issue)

i dont remember the third one..

 

when i run the computer in safe mode there doesn't seem to be lag

 

i will attach a screen shot of the task manager with cpu usage of 100%

plus i will attach a screen shot of the failed to install updates

 

I greatly appreciate who ever is reading this and even more so to whomever can help me solve my problem.

 

Thanks in advance

Arvynet

 

 

 

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#2 FreeBooter

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Posted 15 November 2016 - 04:07 PM

Perform a Clean Boot state please visit below link for the clean boot instructions.

Clean Boot Windows

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#3 arvynet

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Posted 15 November 2016 - 04:30 PM

i just did the clean boot and it helped but very minimally. 

the computer didnt lag as much but it still is lagging significantly.

the boot up took longer than before doing the clean boot.

the task manager is still running very high cpu usage 

52-100% cpu usage 63% memory and 18% disk constantly



#4 FreeBooter

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Posted 15 November 2016 - 05:13 PM

Please uninstall all third party antivirus and firewall programs do not disable them this will not stop antivirus from not having open handles on NTFS files system.

Install all Windows updates.

Install all latest device drivers from there manufacturer website or from your computer manufacturer website.

You should ask for malware infection checkup.


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#5 arvynet

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Posted 15 November 2016 - 05:25 PM

i have no antivirus beside windows defender, it is currently disabled,

i cant install the updates thats one of the issues i am having. the updates download but fail to install.

there are no new drivers for my device.

have i posted in the wrong forum section? 

should i post in the section titled malware, trojans and etc?



#6 FreeBooter

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Posted 15 November 2016 - 05:30 PM

You should ask for malware infection checkup to make sure your computer not infected with any forum of malware infection.

You can also ask for BSOD assistant there is a forum to do that BC has BSOD experts they will help you with the BSOD.

After you have dealt with these two we will help you with Windows Update issue.


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#7 arvynet

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Posted 15 November 2016 - 05:54 PM

thanks mate i will start this thread in the bsod section and in the infected section.



#8 FreeBooter

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Posted 15 November 2016 - 06:21 PM

You are welcome, please keep us up to date with results.


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