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Lenovo T440s multiple crashes. Hardware all replaced.


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6 replies to this topic

#1 drgdoc

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Posted 15 November 2016 - 12:30 PM

Thanking everyone in advance for any insight into these crashes. Since this has started my company's hardware tech support has replaced the motherboard, RAM, SSD and wireless card, but the crashes continue. Windows 7 professional SP1 was completely reinstalled following the hardware replacement. 

 

Darren

 

· OS - Windows 7 professional SP1
· x64
· What was original installed OS on system? Same
· Is the OS an OEM version (came pre-installed on system) or full retail version? Running MGADiag produces this output: Windows(7), VOLUME_KMSCLIENT channel

 

· Age of system (hardware): 2 years old but all hardware replaced in early October (motherboard, RAM, wireless card and SSD)
· Age of OS installation? OS was reinstalled in early October. 

· CPU - Intel Core i7-4600U @ 2.1 GHz
· Video Card - Intel HD Graphics GT2
· MotherBoard - (if NOT a laptop) - Laptop- Lenovo 20ARS0F200, 0B98417PRO (from CPUZ)
· Power Supply - brand & wattage (skip if laptop) - Laptop

· System Manufacturer - Lenovo
· Exact model number (if laptop, check label on bottom) T440s

· Laptop or Desktop? Laptop

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#2 drgdoc

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Posted 15 November 2016 - 01:14 PM

Tried running driver verifier. Crashed immediately upon restarting but it did not save a minidump (not sure why since other minidumps have been saved). I believe the error code was 0x000000c4. I don't have the rest of the code.

 

One of my drivers relates to Dell Data protection (Credant). I wonder if I should not verify that driver since it affects disk/file encryption?

 

Darren



#3 usasma

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Posted 19 November 2016 - 06:47 AM

Don't worry about the drivers that are verified by Driver Verifier.

FWIW - a few of the memory dumps do blame your Dell Data protection.

It wouldn't hurt to uninstall it to see if that helps stop the BSOD's

 

Only 268 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices have problems in Device Manager:

 

Microsoft Teredo Tunneling Adapter    ROOT\*TEREDO\0000    This device cannot start.
Nexthink Collector WFP Driver    ROOT\LEGACY_NXTRDRV5\0000    This device is not present, is not working properly, or does not have all its drivers installed.

Right click on the Teredo device and select "Uninstall".  Reboot and see if the error is gone (it will most likely be).

As for the Nexthink Collector - uninstall it from Control Panel...Programs and Features.  If it's not available there, then uninstall it from Device Manager.

 

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.  i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature.  If so, it's safe to disregard this caution.

Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2693
Overclock Ratio:      1.28238

 

 

Please uninstall the Western Digital software.  The wdcsam64.sys driver dates from 2008 and is known to cause BSOD issues on some systems.

 

Just as a shot in the dark, try uninstalling Norton to see if that helps.  Use Microsoft Security Essentials (free) while testing.
If it doesn't fix the BSOD's, download and install a fresh copy of the latest version from the Norton website

 

If the BSOD's continue after this:

After you have ALL available Windows Updates, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

If the system still doesn't save the crash dumps, then eliminate checking of some of the drivers (I suggest doing it in groups by manufacturer).

Eventually you'll figure out which group is causing it - and uninstalling the software from that manufacturer should stop the BSOD's.

 

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Nov 13 19:50:22.952 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111316-12277-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 1:56:56.678
Probably caused by :ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BugCheck 1E, {0, 0, 0, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
CPUID:        "Intel® Core™ i7-4600U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2693
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2693
Overclock Ratio:      1.28238
 
  Manufacturer                  LENOVO
  Product Name                  20ARS0F200
  BIOS Version                  GJET90WW (2.40 )
  BIOS Release Date             08/15/2016
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 13 17:53:06.094 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111316-12339-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 6:02:19.000
*** WARNING: Unable to verify timestamp for CmgFFE.sys
*** ERROR: Module load completed but symbols could not be loaded for CmgFFE.sys
Probably caused by :CmgFFE.sys ( CmgFFE+150f4 )
BugCheck A, {8, 2, 1, fffff800030cd176}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800030cd176, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xA_STACKPTR_ERROR_CmgFFE+150f4
CPUID:        "Intel® Core™ i7-4600U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2693
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2693
Overclock Ratio:      1.28238
 
  Manufacturer                  LENOVO
  Product Name                  20ARS0F200
  BIOS Version                  GJET90WW (2.40 )
  BIOS Release Date             08/15/2016
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 13 11:50:28.609 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111316-18564-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:1 days 0:13:18.515
*** WARNING: Unable to verify timestamp for cag.sys
*** ERROR: Module load completed but symbols could not be loaded for cag.sys
Probably caused by :cag.sys ( cag+2b1f )
BugCheck A, {8, 2, 1, fffff800030da176}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800030da176, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xA_cag+2b1f
CPUID:        "Intel® Core™ i7-4600U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2693
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2693
Overclock Ratio:      1.28238
 
  Manufacturer                  LENOVO
  Product Name                  20ARS0F200
  BIOS Version                  GJET90WW (2.40 )
  BIOS Release Date             08/15/2016
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Nov 13 19:50:22.952 2016 (UTC - 5:00)**************************
wdcsam64.sys              Wed Apr 16 04:39:08 2008 (4805BB2C)
intelppm.sys              Mon Jul 13 19:19:25 2009 (4A5BC0FD)
PxHlpa64.sys              Tue Oct 20 14:08:42 2009 (4ADDFCAA)
DBUtil_2_3.Sys            Tue Nov  3 00:14:51 2009 (4AEFBC4B)
ctxva51.sys               Wed Jan 27 12:47:11 2010 (4B607C1F)
amdxata.sys               Fri Mar 19 12:18:18 2010 (4BA3A3CA)
mirrorflt.sys             Thu Apr  7 06:32:35 2011 (4D9D92C3)
ldmirror.sys              Thu Apr  7 06:32:36 2011 (4D9D92C4)
CmgCrypt.SYS              Tue Jul 10 19:04:49 2012 (4FFCB511)
dump_CmgCrypt.SYS         Tue Jul 10 19:04:49 2012 (4FFCB511)
npf64.sys                 Thu Feb 28 20:31:24 2013 (513004EC)
SPUVCbv_x64.sys           Fri Mar 15 04:58:15 2013 (5142E2A7)
cag.sys                   Mon Apr  1 09:22:36 2013 (51598A1C)
ibmpmdrv.sys              Tue Apr 16 22:43:36 2013 (516E0C58)
TeeDriverx64.sys          Tue Jul  2 14:38:08 2013 (51D31E10)
RtsPer.sys                Tue Jul 23 02:53:49 2013 (51EE287D)
ccSetx64.sys              Mon Sep 23 23:58:04 2013 (52410DCC)
dnelwf64.sys              Wed Oct  2 23:45:14 2013 (524CE84A)
nxusbf.sys                Mon Nov  4 12:52:15 2013 (5277DECF)
nxusbs.sys                Mon Nov  4 12:52:18 2013 (5277DED2)
nxusbh.sys                Tue Nov 12 12:53:14 2013 (52826B0A)
iaStorA.sys               Fri Nov 15 14:59:34 2013 (52867D26)
iaStorF.sys               Fri Nov 15 14:59:36 2013 (52867D28)
ctxusbm.sys               Tue Dec 24 05:44:05 2013 (52B96575)
nxfs.sys                  Mon Feb 24 05:53:25 2014 (530B24A5)
iusb3hub.sys              Wed Mar 26 07:05:37 2014 (5332B481)
iusb3xhc.sys              Wed Mar 26 07:05:41 2014 (5332B485)
iusb3hcs.sys              Wed Mar 26 07:07:25 2014 (5332B4ED)
nxaudio.sys               Tue Apr 22 10:07:47 2014 (535677B3)
CmgPCS.sys                Mon May 19 18:56:19 2014 (537A8C13)
cmgfve.sys                Mon May 19 19:02:25 2014 (537A8D81)
CmgFFE.sys                Fri Jun  6 17:12:46 2014 (53922ECE)
CmgShREG.sys              Thu Jun 12 13:56:22 2014 (5399E9C6)
CmgHiber.sys              Thu Jun 12 13:56:28 2014 (5399E9CC)
dump_CmgHiber.sys         Thu Jun 12 13:56:28 2014 (5399E9CC)
SYMEVENT64x86.SYS         Thu Jan 15 21:53:56 2015 (54B87D44)
e1d62x64.sys              Thu Aug 13 05:05:40 2015 (55CC5DE4)
nxtrdrv5.sys              Mon Sep  7 19:40:14 2015 (55EE205E)
nxtrdrv.sys               Mon Sep  7 19:41:42 2015 (55EE20B6)
Teefer.sys                Wed Sep 23 00:23:48 2015 (56022954)
dc3d.sys                  Fri Nov  6 14:14:22 2015 (563CFC0E)
cismbios.sys              Wed Dec 16 16:10:56 2015 (5671D360)
SRTSPX64.SYS              Mon Feb  8 21:46:07 2016 (56B952EF)
RTKVHD64.sys              Thu Feb 18 03:23:21 2016 (56C57F79)
igdkmd64.sys              Wed Mar 23 12:47:53 2016 (56F2C8B9)
SRTSP64.SYS               Fri Apr  8 22:20:48 2016 (57086700)
NETwsw02.sys              Sun Apr 17 10:22:44 2016 (57139C34)
SYMNETS.SYS               Fri Apr 29 19:25:35 2016 (5723ED6F)
Ironx64.SYS               Mon May  2 18:31:19 2016 (5727D537)
symefasi.sys              Mon May  2 20:23:38 2016 (5727EF8A)
EX64.SYS                  Tue May  3 02:32:07 2016 (572845E7)
ENG64.SYS                 Tue May  3 02:33:29 2016 (57284639)
SynTP.sys                 Wed Jun 15 21:31:08 2016 (5762015C)
Smb_driver_Intel.sys      Wed Jun 15 21:31:41 2016 (5762017D)
BHDrvx64.sys              Sun Aug 14 18:59:09 2016 (57B0F7BD)
VBoxNetLwf.sys            Mon Sep 12 12:17:23 2016 (57D6D513)
VBoxUSBMon.sys            Mon Sep 12 12:17:23 2016 (57D6D513)
VBoxNetAdp6.sys           Mon Sep 12 12:17:23 2016 (57D6D513)
VBoxDrv.sys               Mon Sep 12 12:18:02 2016 (57D6D53A)
eeCtrl64.sys              Fri Sep 16 22:16:39 2016 (57DCA787)
EraserUtilRebootDrv.sys   Fri Sep 16 22:16:39 2016 (57DCA787)
IDSvia64.sys              Wed Oct 19 18:31:54 2016 (5807F45A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov  4 23:33:58.819 2016 (UTC - 5:00)**************************
usbaapl64.sys             Thu Jun 11 02:08:10 2015 (557925CA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 10 11:12:51.720 2016 (UTC - 5:00)**************************
SRTSPX64.SYS              Tue Nov 15 17:30:55 2011 (4EC2E81F)
Teefer.sys                Tue Jul 17 08:58:52 2012 (5005618C)
SYMNETS.SYS               Fri Jul 20 22:07:07 2012 (500A0ECB)
SYMDS64.SYS               Mon Jul 23 18:58:38 2012 (500DD71E)
Ironx64.SYS               Mon Jul 23 20:34:50 2012 (500DEDAA)
ccSetx64.sys              Thu Aug 16 17:18:11 2012 (502D6393)
SYMEVENT64x86.SYS         Wed Aug 22 01:33:18 2012 (50346F1E)
SYMEFA64.SYS              Wed Oct  3 15:00:06 2012 (506C8B36)
SRTSP64.SYS               Thu Nov  1 16:16:15 2012 (5092D88F)
SysPlant.sys              Sat Nov  3 09:53:53 2012 (509521F1)
IDSvia64.sys              Fri Jul  1 20:04:02 2016 (577704F2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 10 06:51:47.893 2016 (UTC - 5:00)**************************
e1d62x64.sys              Mon May  6 18:44:21 2013 (51883245)
RTKVHD64.sys              Wed Jul 31 05:18:09 2013 (51F8D651)
NETwsw02.sys              Thu Aug  1 09:33:20 2013 (51FA63A0)
iaStorA.sys               Thu Aug  1 21:39:52 2013 (51FB0DE8)
iaStorF.sys               Thu Aug  1 21:39:54 2013 (51FB0DEA)
iusb3hub.sys              Thu Aug  8 04:26:19 2013 (5203562B)
iusb3xhc.sys              Thu Aug  8 04:26:23 2013 (5203562F)
iusb3hcs.sys              Thu Aug  8 04:28:12 2013 (5203569C)
igdkmd64.sys              Thu Aug  8 10:38:55 2013 (5203AD7F)
SynTP.sys                 Fri Aug 30 18:24:53 2013 (52211BB5)
Smb_driver_Intel.sys      Fri Aug 30 18:27:26 2013 (52211C4E)

http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
DBUtil_2_3.Sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ctxva51.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=mirrorflt.sys
http://www.carrona.org/drivers/driver.php?id=ldmirror.sys
CmgCrypt.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dump_CmgCrypt.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
npf64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SPUVCbv_x64.sys
cag.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=dnelwf64.sys
http://www.carrona.org/drivers/driver.php?id=nxusbf.sys
http://www.carrona.org/drivers/driver.php?id=nxusbs.sys
http://www.carrona.org/drivers/driver.php?id=nxusbh.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
http://www.carrona.org/drivers/driver.php?id=nxfs.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=nxaudio.sys
CmgPCS.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
cmgfve.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
CmgFFE.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
CmgShREG.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
CmgHiber.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dump_CmgHiber.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
nxtrdrv5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
nxtrdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Teefer.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
cismbios.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=NETwsw02.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
symefasi.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Teefer.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SysPlant.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=NETwsw02.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
 


Edited by usasma, 19 November 2016 - 06:50 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 drgdoc

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Posted 19 November 2016 - 11:44 AM

Usasma

 

FWIW - a few of the memory dumps do blame your Dell Data protection.

> I cannot uninstall this. It is required by my employer. 

 

 

Only 268 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.

> I don't think I can do anything about this. My employer manages all windows updates. However, I can ask them about it.

 

 

Microsoft Teredo Tunneling Adapter

> Uninstalled

 

 

Nexthink collector

> Unfortunately I think it is part of the LANDesk software, which my employer uses to remotely control and monitor all PC's in the company. It might break the LANDesk software if I uninstall it. Will have to leave alone.

 

 

Overclocking

> I am not deliberately overclocking the system. It must be Intel's TurboBoost feature.

 

 

Please uninstall the Western Digital software.  The wdcsam64.sys driver dates from 2008 and is known to cause BSOD issues on some systems.

> I renamed the driver to wdcsam64.sy_  

 

 

Just as a shot in the dark, try uninstalling Norton to see if that helps.  Use Microsoft Security Essentials (free) while testing.

If it doesn't fix the BSOD's, download and install a fresh copy of the latest version from the Norton website

> Another application that I cannot uninstall as it is required by my employer. I suppose I could ask for a reinstall of a fresh copy.

 

Again, thanks so much for these suggestions.

I will hope that uninstalling the microsoft teredo tunneling adapter and the wdcsam64.sys driver solves some of the crashes. 

 

Darren



#5 usasma

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Posted 19 November 2016 - 04:20 PM

As this system is managed by your employer, I'd suggest that you have them fix it for you.

Most likely they'll re-image it - so it's advisable for you to backup your stuff first.

 

If you're not ready to do that yet, then try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Then let's see what happens.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 drgdoc

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Posted 19 November 2016 - 05:57 PM

Usasma

 

I've been through two re-images and it was last reimaged in October and still has crashed 15 times in the past 35 days, so I don't have much confidence that reimaging it again will help. Anyway, thanks again.

 

Darren



#7 usasma

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Posted 21 November 2016 - 05:16 AM

If the reimage doesn't fix it, then it has to be a hardware problem (this presumes that the IT folks didn't include something that doesn't work right - evidence of this would be other systems having the same problems).

In that case they should be providing you with a new system

As I suspect a hardware problem, I'd start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

As I said in my previous post, if you're not willing to go that route, then try Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Edited by usasma, 21 November 2016 - 05:17 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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