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ransomware .crypted_file / .instructions_data_recovery


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#1 hp1441

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Posted 15 November 2016 - 02:20 AM

Hi,

 

I am using Windows 7, not great with computers and technical terms so I would appreciate your help. One of my shared servers is infected with a kangaroo ransomware. It is not clear which PC caused the infection as the C drives are all running properly with only this shared server becoming the target. However, one of the PCs has its third party firewall disabled and I am unable to turn it on again. How can I get rid of the ransomware and turn my firewall back on?


Edited by hp1441, 15 November 2016 - 02:40 AM.


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#2 xXToffeeXx

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Posted 15 November 2016 - 06:24 AM

Hi,

 

Please see here for another user's experience. As for the firewall, I would post perhaps in Am I infected?

 

For anyone else finding their way to this topic, there is an ongoing discussion in the below link where you can ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.

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#3 quietman7

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Posted 15 November 2016 - 11:33 AM

Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. To avoid unnecessary confusion, this topic is closed.

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