Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


ransomware .crypted_file / .instructions_data_recovery

  • This topic is locked This topic is locked
2 replies to this topic

#1 hp1441


  • Members
  • 1 posts
  • Local time:10:13 PM

Posted 15 November 2016 - 02:20 AM



I am using Windows 7, not great with computers and technical terms so I would appreciate your help. One of my shared servers is infected with a kangaroo ransomware. It is not clear which PC caused the infection as the C drives are all running properly with only this shared server becoming the target. However, one of the PCs has its third party firewall disabled and I am unable to turn it on again. How can I get rid of the ransomware and turn my firewall back on?

Edited by hp1441, 15 November 2016 - 02:40 AM.

BC AdBot (Login to Remove)


#2 xXToffeeXx


    Bleepin' Polar Bear

  • Malware Response Instructor
  • 6,086 posts
  • Gender:Female
  • Location:The Arctic Circle
  • Local time:02:13 PM

Posted 15 November 2016 - 06:24 AM



Please see here for another user's experience. As for the firewall, I would post perhaps in Am I infected?


For anyone else finding their way to this topic, there is an ongoing discussion in the below link where you can ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.


~If I am helping you and you have not had a reply from me in two days, please send me a PM~


logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here


 ~Twitter~ | ~Malware Analyst at Emsisoft~

#3 quietman7


    Bleepin' Janitor

  • Global Moderator
  • 51,953 posts
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:13 AM

Posted 15 November 2016 - 11:33 AM

Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. To avoid unnecessary confusion, this topic is closed.

The BC Staff
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users