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I have tried everything, Endless restart on Windows


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#1 PSG_Warner

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Posted 14 November 2016 - 05:49 PM

Hello,
First off..first post on this forums, hope to stay for a long time!

I had a customer drop off a computer that would restart endlessly at specific part in the boot up. It would get to the Windows loading screen and restart. She said she turned it off during a Windows Update.
It will not let me get to safe mode, the only thing I can get to is BIOS menu, BOOT MENU, and then it restarts basically right after that.

 

Things I have tried:

USB Boot:
Hirens, Windows 10 recovery disc, Windows 7 recovery disc. IT WILL NOT BOOT FROM A USB and I'm using products that I know will boot.

 

CD/DVD Boot:
Everything listed above and a few independent boot programs. Still nothing. It booted once from a DVD and it was a Windows 10 upgrade tool. I stuck it in there just to see if it would read it, and it did. The Media Creation Tool you get from Microsoft's website is what I'm talking about.

 

PXE Boot (Or PVI? can't exactly remember the term):
It said 'PXE over IPv4' for a few minutes then said 'Sever timeout'. Then it would restart again, and continue it's endless restart cycle.

BIOS:
I have went into the BIOS and restored it to it's default settings, still nothing.
I have disabled every boot option unless it was the one I was using. Example: USB Boot would be enabled then everything else disabled. 

 

**ALSO NOTE: It wouldn't read whatever I selected. It would say basically "Put in a CD/DVD or Removable Disc and press any key".

 

Hardware:
I have opened it up and made sure all connectors was connected right, I reseated the RAM.





I have literally tried everything. I took on this particular job thinking it would be easy...just use the Windows Recovery Disc and repair the system files, etc. NOPE.

Any help would greatly be appreciated. I've been working on this for a few days now and have became very irritated with it lol. 


Edited by PSG_Warner, 14 November 2016 - 05:58 PM.


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#2 PSG_Warner

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Posted 14 November 2016 - 10:13 PM

Well, at least I know I'm not the only one who doesn't know what to do lol.

Please any help at all? 

Thanks everyone



#3 JohnC_21

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Posted 14 November 2016 - 11:10 PM

I'm assuming this is Windows 10. For Booting a Hirens disk make sure Fastboot or Quickboot is disabled in UEFI if those settings are available. Also disable SecureBoot and enable CSM or Legacy Boot.

 

If you can boot a Windows 10 install disk then select Repair Computer and do a System Restore if a date just previous to the problem is available. 

 

If you cannot do a System Restore then open a command prompt using the Windows 10 install disk and use the DISM command. I can't say this will work though. There is also a DISM command for reverting changes after an update

 

http://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

 

https://blogs.technet.microsoft.com/joscon/2009/07/14/the-coolest-new-dism-command-to-me-at-least/

 

You can also do a reset and keep personal files but all programs would need to be reinstalled.



#4 usasma

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Posted 18 November 2016 - 06:00 AM

Not to take away from JohnC_21's excellent advice, but I find these steps handy for repairs like this:

Just follow through them step by step until you either fix it or throw it out the Windows :0)

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

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