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BSOD When running multiple applications (Games/Web-Browser etc)


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#1 akiba101

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Posted 14 November 2016 - 12:00 PM

Hey!
 
OS: Windows 7 Ultimate x64
CPU: Intel Core i7 4790k
RAM: 8GB DDR3 
MOBO: ASUSTeK Computer INC; 797-K
GPU: NVIDIA GeForce GTX 760
SSD: Samsung SSD 850 EVO M.2
 
I'm having significant problems with BSOD when running multiple basic applications and when running games. 

 

Attached File  SysnativeFileCollectionApp.zip   2.18MB   2 downloads

Attached File  perfmon.zip   175.87KB   0 downloads



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#2 usasma

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Posted 17 November 2016 - 06:28 AM

Late for work once again :0)

I'll post more this evening or in the early AM tomorrow (UTC - 5, east coast of the US)

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

If that doesn't stop the BSOD's, then start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

The dump files hint at hardware/compatibility/low-level driver issues.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 18 November 2016 - 05:52 AM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

G: drive only has about 4% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

These devices have problems in Device Manager:

 

Teredo Tunneling Pseudo-Interface    ROOT\*TEREDO\0000    This device cannot start.
AMDA00 Interface    ACPI\PNP0A0A\2&DABA3FF&2    This device is not working properly because Windows cannot load the drivers required for this device.
Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.

For the 1st one (the Teredo), simply uninstall it and then reboot.  it shouldn't come back as a problem after rebooting

The AMDA00 issue depends upon the system.  If there are no AMD devices installed, simply uninstall it from Device Manager (right click), then reboot and check to see that it remains gone.

The Security Processor Loader is a Microsoft device that's needed for the OS. It's obtained through Windows Updates - so you must get all of them.  If you have errors getting updates, post back for more suggestions.

 

Lot's of Live Kernel Events in the WER section of MSINFO32:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.
NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

 

The memory dumps are both STOP 0x124 errors (more info here:  http://www.carrona.org/bsodindx.html#0x00000124 )

These are mostly hardware errors, but can also be due to compatibility and low-level drivers.

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If all of those pass, then try Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Nov 14 10:47:51.057 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111416-5881-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23569.amd64fre.win7sp1_ldr.161007-0600
System Uptime:0 days 0:16:40.854
Probably caused by :GenuineIntel
BugCheck 124, {0, fffffa8007373028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007373028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  2404
  BIOS Release Date             01/22/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-K
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 13 12:38:56.726 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111316-5896-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23569.amd64fre.win7sp1_ldr.161007-0600
System Uptime:0 days 3:10:45.523
Probably caused by :GenuineIntel
BugCheck 124, {0, fffffa800736b028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800736b028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  2404
  BIOS Release Date             01/22/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-K
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Nov 14 10:47:51.057 2016 (UTC - 5:00)**************************
SiWinAcc.sys                Mon Nov  1 15:23:29 2004 (41868D31)
SiRemFil.sys                Wed Oct 18 18:20:39 2006 (4536A8B7)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
Si3124r5.sys                Tue Jan  5 22:00:46 2010 (4B43FCDE)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
ASFLTDrv64.sys              Thu Sep 16 04:30:49 2010 (4C91D5B9)
ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
VDiskBus64.sys              Thu May 31 21:51:49 2012 (4FC82035)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
iaStorF.sys                 Fri May  2 19:07:00 2014 (53642514)
Rt64win7.sys                Thu May 29 03:50:32 2014 (5386E6C8)
iusb3hub.sys                Fri Aug  8 09:09:20 2014 (53E4CC00)
iusb3xhc.sys                Fri Aug  8 09:09:23 2014 (53E4CC03)
iusb3hcs.sys                Fri Aug  8 09:11:08 2014 (53E4CC6C)
RTKVHD64.sys                Tue Sep 30 08:02:07 2014 (542A9BBF)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
nvlddmkm.sys                Wed Jul 22 20:15:54 2015 (55B0323A)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
LGVirHid.sys                Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
MpFilter.sys                Mon Aug  8 19:01:17 2016 (57A90F3D)
nvvad64v.sys                Thu Sep 22 12:46:30 2016 (57E40AE6)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
EasyAntiCheat.sys           Mon Nov 14 10:31:30 2016 (5829D8D2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 13 12:38:56.726 2016 (UTC - 5:00)**************************
nvlddmkm.sys                Tue Oct 25 15:38:57 2016 (580FB4D1)
EasyAntiCheat.sys           Sun Nov 13 12:31:27 2016 (5828A36F)


http://www.carrona.org/drivers/driver.php?id=SiWinAcc.sys
http://www.carrona.org/drivers/driver.php?id=SiRemFil.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=Si3124r5.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=ASFLTDrv64.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=VDiskBus64.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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