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my computer is only one month old and is now slow can someone help.


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#1 justinthomashodge

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Posted 12 November 2016 - 05:23 PM

my Grandmothers computer is slow and she just bought this thing. it is a lenovo flex3 is there any one that can help fix this thing i ran the virus programs i also cant open the start menu any more. 



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#2 stavros3000

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Posted 13 November 2016 - 11:48 AM

Hi,

 

You might also want to scan for any malaware:- https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

On a side note when your in windows and open task manager are any of your resources at 100%?

 

Thanks

 

Steve



#3 usasma

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Posted 16 November 2016 - 02:18 PM

Is there anything critical on it that you can't backup?

If not, then I'd suggest trying a Factory Reset:  https://support.lenovo.com/us/en/documents/ht071861


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