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#1 Toda

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Posted 12 November 2016 - 08:58 AM

I'm stumped ~ I thought over the years I'd seen it all … but now this is new to me. I'm working on a friends Toshiba Satellite running Windows 7. Some tune up was performed several weeks ago with the elimination of 3 or 4 "driver update" programs…no restore point was launched, so I can't go back to a previous point. 

My friend phoned to tell me she was having problems trying to open some websites most dealing with travel. My first impression was her system was Hijacked! I found that I'm unable to launch previously installed "spyware" programs I'd installed: Spybot => Runtime error @ 500E8338. 

I'm unable to download familiar programs I'm familiar with like Malwarebytes, Rootkit Blacklight, etc. She has Panda (lifetime) as her prophylactic (guarding as her virus protection). Panda is supposed to be the baddest Panda in the neighborhood. A system scan with Panda was not rewarding. 

Seems to me as if a .dll file has been corrupted or deleted? Why? some sites are accessible but Pop-ups don't launch either. This 
problem exists with several browsers I've tried to eliminate a browser concern. I again deleted a "Auto- Driver Program", my reason for thinking after I deleted all the driver update programs, several weeks later it's back. 

Thinking out loud here, if a driver was downloaded and a .dll file was corrupted, then it's possible that that could be the root of the problem. 

Your thoughts and opinions are welcomed before I reformat C: drive. Thanks Tommy


Edited by hamluis, 13 November 2016 - 01:45 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 12 November 2016 - 02:34 PM

Can you boot into safe mode?

 

If so...boot into safe mode with networking and do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 Toda

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Posted 13 November 2016 - 01:13 PM

Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 7 Home Premium x64 
Ran by Mels (Administrator) on Sat 11/12/2016 at 12:17:00.13
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 21 
 
Successfully deleted: C:\ProgramData\productdata (Folder) 
Successfully deleted: C:\Users\Mels\AppData\Roaming\productdata (Folder) 
Successfully deleted: C:\Windows\wininit.ini (File) 
Successfully deleted: C:\Program Files (x86)\GUT4CEC.tmp (File) 
Successfully deleted: C:\Program Files (x86)\GUTECCD.tmp (File) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M387UF96 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M387UF96 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder) 
 
 
 
Registry: 3 
 
Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\qknfd (Registry Key) 
Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\SWDUMon (Registry Key) 
Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\YahooAUService (Registry Key) 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 11/12/2016 at 12:33:59.42
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Thank you Moderator for your assistance. Super Dave provided a link "Malwarebyes: Junkware Removal Tool. After running several programs, JRT fixed the problem. I'm sure your suggestions would produce the same results, but mow my friend can have her computer back. Tommy


#4 hamluis

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Posted 13 November 2016 - 01:44 PM

Nice work :), glad you resolved it.

 

Happy computing :).

 

Louis



#5 Toda

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Posted 14 November 2016 - 10:42 AM

Maybe not Moderator .. it worked and then reverted back to the same issue with one difference…there are fewer files scanned. 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 7 Home Premium x64 
Ran by Mels (Administrator) on Mon 11/14/2016 at  9:43:55.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 14 
 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Mels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HIEZ9IX (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0IBKIU0Z (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5LGNH4GS (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D08Q5LOW (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E95WY7YF (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I0T62ECR (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\URA0U975 (Temporary Internet Files Folder) 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 11/14/2016 at  9:55:07.30
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
There are two files I tried to delete that is showing exclamation marks under devices. System wouldn't allow me to delete them nor could I edit using REM for a passover. Some moderators think PANDA may have something to do with the issue.  I will post the two files to see if anyone can identify those two which are showing up in Junk Tool Removal. More to come…this has been a good one indeed!


#6 Toda

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Posted 14 November 2016 - 10:46 AM

My friend is using Yahoo for her browser => most deletions are IE by virtue of Windows OS. Who has experience or knowledge with IE issues? 






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