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BSOD "Page Fault in Non-Paged Area," what failed "win32kfull.sys"


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#1 britechguy

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Posted 10 November 2016 - 10:37 PM

Hello All,

 

        Sometime over the last couple of weeks (sorry, I can't pinpoint the date or Windows Update that may be linked to this because I don't start the problem program regularly) FastStone Image Viewer has begun to trigger a BSOD almost immediately after it has started.  The program's window appears, but the BSOD appears before I can interact with it in any way.  The BSOD is 100% consistent when I attempt to start FastStone Image Viewer, and this was not always the case.

 

        I had FastStone version 5.9 installed, and tried updating to version 6.0 which came out at the end of October, but that has made absolutely no difference.

 

        I am running Windows 10 Home 64-bit, Version 1607, OS Build 14393.447.

 

        If this error has a common cause, or if there's something I can do to assist in determining what's triggering it, please let me know.

 

        Thanks in advance for your assistance.

 


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


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#2 usasma

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Posted 14 November 2016 - 05:43 AM

Sorry for the delay, just returned from traveling and am still very busy.

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 britechguy

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Posted 15 November 2016 - 12:39 AM

John,

 

First, here's the Speccy info for my machine:  http://speccy.piriform.com/results/gbuK0QAPi1P6szSPqqjKAeh

 

It was originally a Win 8.1 machine that went through the standard Windows Upgrade and subsequent Updates without issue.  The model number is HP 15-g035wm.

 

Perfmon is being cranky.  My upload limit has long ago been reached, so I will give you links to the ZIP files that I've uploaded to Google Drive.  They are in a folder that can be found at https://drive.google.com/open?id=0B98uELZbPFnOZTVSMUNwMmo3SzA 

 

While the Sysnative utility ran flawlessly the BSOD inspector gave me some errors during the zipping process so I doubt that the result will be any good.

 

If you need for me to try to run something again or something else entirely, just let me know.

 

Other than the BSOD, and this burp with BSOD Inspector, the machine has been running entirely without issue.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


#4 britechguy

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Posted 15 November 2016 - 12:45 AM

John,

 

          I realized that the BSODInspector version I had was outdated and I hadn't downloaded 1.0.5, so just did that and ran it.  The more result file from that is in the folder given earlier and the "junk result" from the prior run has been removed.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


#5 britechguy

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Posted 17 November 2016 - 01:48 PM

Just bumping this to see if anything is still happening behind the scenes.   Please do not interpret this as a demand, as that's not how it's intended.  The answer, if any, can wait weeks as far as I'm concerned or there may not be one.

 

I just like to know if something like this is in "case closed" status for any reason and right now I have no idea.

 

If the answer is, "Just wait until a response is posted, but it could take a while," that's perfectly fine, too.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


#6 usasma

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Posted 18 November 2016 - 06:04 AM

Sorry for the delay, I'm trying to catch up but just keep getting behinder :0(

If it takes more than 48 hours for me to respond, send me a PM (they pop up whenever I logon, and I get an email also)

 

Unfortunately, the Google drive link doesn't work for me.  I get a 404 error when trying to access it.


Edited by usasma, 18 November 2016 - 06:05 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 britechguy

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Posted 18 November 2016 - 11:03 AM

John,

 

         Don't know quite how to explain that.  Here are direct links to the ZIP files and I've set them with permissions such that anyone with the link can read/download:

 

                      https://drive.google.com/open?id=0B98uELZbPFnOb2g0YjJ1MndvaXc  (Sysnative stuff)

 

                      https://drive.google.com/open?id=0B98uELZbPFnOOXNjNFk5WGw0VEk  (Other)

 

           Sorry for the inconvenience.  There is no rush on this and if you come up empty just post back that you have.  I'm actually hoping I can help out the developer, too, as this seems to be a very rare, but recurring, issue on certain hardware.

 

Brian


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


#8 usasma

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Posted 19 November 2016 - 09:25 AM

Again, I'm sorry for the delay - there just isn't enough time in the day!

 

Your UEFI/BIOS (version F.42) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The next step is to update all of the older, 3rd party drivers (if updates aren't available, then please uninstall the program related to the drivers)

There's a lot of drivers on this system that date from well before Windows 10 was released.

 

If the BSOD's continue after this, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Nov 12 10:33:19.009 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111216-31312-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 0:21:45.914
*** WARNING: Unable to verify timestamp for win32kfull.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 50, {ffff97b1c59ff4f8, 2, ffff979543128970, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffff97b1c59ff4f8, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: ffff979543128970, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  FSViewer.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  F.42
  BIOS Release Date             11/04/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 Notebook PC
  Baseboard Product             22CD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 12 10:10:58.370 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\111216-40031-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 0:28:13.277
*** WARNING: Unable to verify timestamp for win32kfull.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 50, {ffff940925a35848, 2, ffff94461d058970, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffff940925a35848, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: ffff94461d058970, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  FSViewer.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  F.42
  BIOS Release Date             11/04/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 Notebook PC
  Baseboard Product             22CD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Nov 12 10:33:19.009 2016 (UTC - 5:00)**************************
gwmvid.sys                   Mon Feb  4 09:12:05 2008 (47A71D35)
Sentinel64.sys               Mon Jun  2 02:14:55 2008 (48438FDF)
pwdrvio.sys                  Mon Jun 15 21:43:45 2009 (4A36F8D1)
CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
ambakdrv.sys                 Tue Dec 25 03:46:35 2012 (50D967EB)
ammntdrv.sys                 Tue Dec 25 03:46:37 2012 (50D967ED)
amwrtdrv.sys                 Tue Dec 25 03:46:38 2012 (50D967EE)
speedfan.sys                 Sat Dec 29 15:59:35 2012 (50DF59B7)
clwvd6.sys                   Tue Oct 29 02:58:10 2013 (526F5C82)
clwvd.sys                    Mon Jan 27 22:58:36 2014 (52E72AEC)
Rt630x64.sys                 Tue Jul 15 22:56:14 2014 (53C5E9CE)
fsKMgr.dll                   Thu Oct  2 15:02:20 2014 (542DA13C)
fskutil.dll                  Thu Oct  2 15:02:21 2014 (542DA13D)
fsvidacc.sys                 Thu Oct  2 15:02:22 2014 (542DA13E)
fsvidacc.dll                 Thu Oct  2 15:02:23 2014 (542DA13F)
appexDrv.sys                 Wed Mar 25 16:41:52 2015 (55131D90)
amdxata.sys                  Thu Apr 30 20:55:35 2015 (5542CF07)
amdsata.sys                  Thu May 14 08:14:52 2015 (555491BC)
amdkmpfd.sys                 Mon May 25 16:25:23 2015 (55638533)
WirelessButtonDriver64.sys   Thu May 28 16:38:48 2015 (55677CD8)
gwdrv.sys                    Fri May 29 00:15:40 2015 (5567E7EC)
RtsP2Stor.sys                Thu Aug  6 23:22:30 2015 (55C42476)
RTKVHD64.sys                 Tue Oct 13 07:24:57 2015 (561CEA09)
AmdAS4.sys                   Sun Nov  8 21:21:00 2015 (5640030C)
rtwlane.sys                  Wed Mar 23 06:55:28 2016 (56F27620)
AtihdWT6.sys                 Sun Jul 24 15:51:39 2016 (57951C4B)
amdpsp.sys                   Wed Aug 17 10:58:41 2016 (57B47BA1)
ssudbus.sys                  Wed Aug 24 04:00:41 2016 (57BD5429)
ssudmdm.sys                  Wed Aug 24 04:00:46 2016 (57BD542E)
SynTP.sys                    Thu Aug 25 20:32:56 2016 (57BF8E38)
atikmpag.sys                 Fri Sep 16 14:50:37 2016 (57DC3EFD)
atikmdag.sys                 Fri Sep 16 15:12:45 2016 (57DC442D)


gwmvid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Sentinel64.sys
http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=ambakdrv.sys
http://www.carrona.org/drivers/driver.php?id=ammntdrv.sys
http://www.carrona.org/drivers/driver.php?id=amwrtdrv.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=clwvd6.sys
http://www.carrona.org/drivers/driver.php?id=clwvd.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
fsKMgr.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
fskutil.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
fsvidacc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
fsvidacc.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=gwdrv.sys
http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
AmdAS4.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
amdpsp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 britechguy

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Posted 19 November 2016 - 12:15 PM

John,

 

           Thanks for your assistance and, truly, time is not of the essence here.  I am happy to report that I have eliminated (or at least seem to have eliminated, so far) the BSOD, but I'm not entirely certain why.

 

           My UEFI/BIOS version F42 is what HP shows as current, but I reflashed anyway.   Based on some of what was in your "old driver" list I removed the following, some of which were unrelated at all to the list:

 

                    SpeedFan

                    Sentinel System Driver Installer 7.5.0 (which I have no idea how it ever got installed in the first place)

                    CoreTemp 1.0 RC6

                    CyoHash (highly unlikely to be the problem)

                    JAWS 17 & all Shared Components (a possible culprit)

                    AOMEI Backupper Standard (driver file in the list)

                 & MiniTool Partition Wizard Free

 

Now when I'm performing the same activities that were either instantly giving me the BSOD (trying to download from a device) or triggering one at some point when working with FastStone Image Viewer they're not happening.

 

I wish I had had the patience to do one-by-one removal so that I could have determined when, precisely, the thing removed resulted in the BSODs stopping, as I like that kind of pinpointing, but I didn't.

 

If it's possible, and really whenever you have time, to figure out what was in that original driver list that might not be there anymore I would be happy to generate whatever report(s) would be necessary to determine that.  This has got to be traceable to one or some small set of drivers.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


#10 usasma

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Posted 19 November 2016 - 05:00 PM

The original driver list were the 3rd party drivers that were in the memory dump file(s).

You can generate another Sysnative/BSOD Inspector report, then go through the driver list(s) there in order to see which one's are gone.

I'd do it, but just don't have the time to search through those lists (the reports extract drivers, but you can also look at the MSINFO32 report under Software Environment...System Drivers.

 

It's nice if you have the time to do things one by one - but that means a BSOD analysis can take months or years.  Not a real practical thing for most people.
That's why I "shotgun" all the things to do - that way the chances are greater of fixing the system sooner (rather than later) - which ends up with happier users :0)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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