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windows 10 issue


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#1 kanki

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Posted 10 November 2016 - 04:30 PM

so for the past month or so ive had this issue where i cant open windows taskmanager, or any other windows programs for that matter.

so when i try to either restart my pc or turn it off it will just be in a endless loop saying either "restarting" or "turning off"

and il have to do a hard reset.

2 weeks ago i reinstalled windows 10 but it seems the problem is still at hand.

i run sfc scannow and dism /online /cleanup-image /restorehealth but neither found any faults



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#2 kanki

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Posted 11 November 2016 - 12:16 PM

still need help



#3 dc3

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Posted 11 November 2016 - 12:35 PM

You have not made this clear.  Can you boot into Windows at all?

 

If you can boot into Windows try doing a Reset.  You will have the option to keep all of your personal data or not.  This basically will reinstall Windows 10.

 

The Windows Ten Forums has a good tutorial for doing this.  If you have another computer I would suggest going to the listed website with the one not being repaired so you will be able to view the tutorial as you do this.


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#4 kanki

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Posted 11 November 2016 - 01:14 PM

You have not made this clear.  Can you boot into Windows at all?

 

If you can boot into Windows try doing a Reset.  You will have the option to keep all of your personal data or not.  This basically will reinstall Windows 10.

 

The Windows Ten Forums has a good tutorial for doing this.  If you have another computer I would suggest going to the listed website with the one not being repaired so you will be able to view the tutorial as you do this.

 

yes i can boot into windows, my issue is that the windows task manager/explorer will crash/stop responding.

already did a windows reinstall that way 



#5 dc3

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Posted 11 November 2016 - 01:27 PM

If this still occurs after a reinstall of Windows I would suggest running a diagnostic scan on your ssd/hdd.

 

Please download and run SeatTools for Windows.
 
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
 
Once the installation begins you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
 
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.
 
3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test
 
4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
 seatools4_zpsd7balf76.png
 
5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.
 
6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

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#6 kanki

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Posted 11 November 2016 - 01:51 PM

 

If this still occurs after a reinstall of Windows I would suggest running a diagnostic scan on your ssd/hdd.

 

Please download and run SeatTools for Windows.
 
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
 
Once the installation begins you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
 
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.
 
3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test
 
4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
 seatools4_zpsd7balf76.png
 
5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.
 
6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

 

i ran hdtune and had 0 error ran it like an hour ago or so



#7 dc3

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Posted 11 November 2016 - 02:32 PM

You don't need to quote me posts, it's a waste of bandwidth.

 

Please run the SeTools for Windows.  Humor me, I'm a old fart.


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#8 kanki

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Posted 11 November 2016 - 03:25 PM

aight installed it, but it doesnt find my ssd



#9 dc3

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Posted 11 November 2016 - 03:32 PM

Please us the snipping tool to create an image of the SeaTools page showing the drives installed.

 

You can post the image in your next post as an attachment.  
 
Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options
 
Post2_zpsf05c0430.png
 
When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.
 
attachment_zps9v6amtri.png

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#10 kanki

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Posted 11 November 2016 - 03:46 PM

Attached File  kyt.PNG   31.98KB   0 downloads



#11 dc3

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Posted 12 November 2016 - 09:24 AM

Ok, that's weird.

 

Is the SSD the only mass storage device you have installed?

 

Can you see the SSD in the BIOS?

 

Where did you get the media to reinstall Windows 10?


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#12 kanki

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Posted 12 November 2016 - 10:43 AM

yes i can see it in the bios and media was a windows 8.1 cd which i then upgraded to 10.

 

now heres a video i just got of the issue 



#13 dc3

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Posted 12 November 2016 - 11:08 AM

 

You have not made this clear.  Can you boot into Windows at all?

 

If you can boot into Windows try doing a Reset.  You will have the option to keep all of your personal data or not.  This basically will reinstall Windows 10.

 

The Windows Ten Forums has a good tutorial for doing this.  If you have another computer I would suggest going to the listed website with the one not being repaired so you will be able to view the tutorial as you do this.

 

yes i can boot into windows, my issue is that the windows task manager/explorer will crash/stop responding.

already did a windows reinstall that way 

 

I'm a little confused here.  Previously you stated that you reinstall Windows 8.1 and then upgraded to Windows 10.  Then you post that you did a Reset.  These are two completely different procedures.

 

If you do a Reset it will reinstall Windows 10 you will not need to install Windows 8.1 first and then upgrade.  You have the option of saving your files, I would suggest this.  It will uninstall any third party applications, so be prepared to reinstall these.  With that thought in mind, you should save your registration keys for any purchased programs.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 kanki

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Posted 12 November 2016 - 12:48 PM

Had 8.1 when win 10 came i did the free upgrade then i reinstalled windows 10 via the setting

#15 dc3

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Posted 13 November 2016 - 01:37 PM

 
 
Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
Please boot into Safe Mode to see if this problem persists there.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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