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Random BSOD during web browsing


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#1 Chemical123

Chemical123

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Posted 08 November 2016 - 02:01 PM

The error is

igdkmd64.sys kmode exception not handled

 

Never happens during intense activities (gaming). Happens about 1-2 a day while browsing the web or watching youtube videos. The last sound loops in a grating manner. 

 

Looked up the error code it said that it was tied with intel drivers. Tried updating them. Tried uninstalling them. Tried reinstalling them. So far no change. 

 

· OS - Windows 10vx64 
· What was original installed OS on system?

Windows 10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

OEM
· Age of system (hardware)

2 months
· Age of OS installation - have you re-installed the OS?
NO
· CPU

Intel Core i7-6700HQ @2.6 GHZ

· Video Card

Intel HD Graphics 530

NVIDIA GeForce GTX 950M

· System Manufacturer

Lenovo
· Exact model number (if laptop, check label on bottom)

Lenovo Ideapad 700-15ISK

Model name 80RU

 

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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 09 November 2016 - 02:17 PM

That's an Intel graphics driver.  Did you update those?

 

Your UEFI/BIOS (version E5CN52WW) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has about 5% free space; E: drive only has about 3% free space .  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

Beyond that, the errors appear related to the Intel graphics.
If replacing the drivers doesn't fix it, then I'd have to wonder about the hardware.  If that's the case, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If it proves to be hardware, contact Lenovo as the system is only 2 months old.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Nov  8 13:41:58.642 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110816-5906-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.351.amd64fre.rs1_release_inmarket.161014-1755
System Uptime:0 days 9:10:31.376
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+2c9e8c )
BugCheck 3B, {c0000094, fffff807f2929e8c, ffffc30201671b90, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff807f2929e8c, Address of the instruction which caused the bugcheck
Arg3: ffffc30201671b90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x3B_igdkmd64!unknown_function
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  E5CN52WW
  BIOS Release Date             04/28/2016
  Baseboard Manufacturer        LENOVO
  Baseboard Product             Lenovo ideapad 700-15ISK
  Manufacturer                  LENOVO
  Product Name                  80RU
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov  8 04:31:07.115 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110816-5921-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.351.amd64fre.rs1_release_inmarket.161014-1755
System Uptime:2 days 0:31:09.856
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+2c9e8c )
BugCheck 3B, {c0000094, fffff8079ccc9e8c, ffffa1816d9b1b90, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff8079ccc9e8c, Address of the instruction which caused the bugcheck
Arg3: ffffa1816d9b1b90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x3B_igdkmd64!unknown_function
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  E5CN52WW
  BIOS Release Date             04/28/2016
  Baseboard Manufacturer        LENOVO
  Baseboard Product             Lenovo ideapad 700-15ISK
  Manufacturer                  LENOVO
  Product Name                  80RU
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov  6 03:59:37.876 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110616-7750-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.351.amd64fre.rs1_release_inmarket.161014-1755
System Uptime:3 days 18:52:02.614
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+2c9e8c )
BugCheck 3B, {c0000094, fffff800724c9e8c, ffffe401f9f31b90, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff800724c9e8c, Address of the instruction which caused the bugcheck
Arg3: ffffe401f9f31b90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x3B_igdkmd64!unknown_function
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  E5CN52WW
  BIOS Release Date             04/28/2016
  Baseboard Manufacturer        LENOVO
  Baseboard Product             Lenovo ideapad 700-15ISK
  Manufacturer                  LENOVO
  Product Name                  80RU
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov  2 09:06:54.172 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\110216-6640-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.351.amd64fre.rs1_release_inmarket.161014-1755
System Uptime:0 days 17:39:56.907
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000094, fffff80567519e8c, 0, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff80567519e8c, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000094
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-6700HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2592
  BIOS Version                  E5CN52WW
  BIOS Release Date             04/28/2016
  Baseboard Manufacturer        LENOVO
  Baseboard Product             Lenovo ideapad 700-15ISK
  Manufacturer                  LENOVO
  Product Name                  80RU
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Nov  8 13:41:58.642 2016 (UTC - 5:00)**************************
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
iaLPSS2_UART2.sys           Mon May  4 08:41:32 2015 (554768FC)
AcpiVpc.sys                 Fri May 15 01:52:35 2015 (555589A3)
MpKslece74502.sys           Tue May 19 21:50:37 2015 (555BE86D)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
rt640x64.sys                Thu Jul 23 04:53:50 2015 (55B0AB9E)
iaStorA.sys                 Mon Jul 27 05:26:48 2015 (55B5F958)
rtsuvc.sys                  Wed Sep 23 07:59:12 2015 (56029410)
IntcDAud.sys                Thu Nov 12 07:58:35 2015 (56448CFB)
igdkmd64.sys                Wed Jan  6 14:30:42 2016 (568D6B62)
RTKVHD64.sys                Tue Jan 19 06:35:16 2016 (569E1F74)
Netwtw04.sys                Thu Feb 25 13:26:53 2016 (56CF476D)
iaLPSS2i_GPIO2.sys          Wed Mar  2 21:06:59 2016 (56D79C43)
ibtusb.sys                  Tue Mar 15 15:10:12 2016 (56E85E14)
ETDSMBus.sys                Mon Jun 13 23:55:06 2016 (575F801A)
nvvad64v.sys                Fri Jul  1 09:12:29 2016 (57766C3D)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
ETD.sys                     Tue Aug  9 08:57:30 2016 (57A9D33A)
zam64.sys                   Wed Aug 17 13:06:53 2016 (57B499AD)
zamguard64.sys              Wed Aug 17 13:06:53 2016 (57B499AD)
dump_stornvme.sys           Thu Sep 15 12:24:55 2016 (57DACB57)
nvlddmkm.sys                Sat Oct 22 00:55:42 2016 (580AF14E)


http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
iaLPSS2_UART2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
MpKslece74502.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
iaLPSS2i_GPIO2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=ETDSMBus.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=zam64.sys
http://www.carrona.org/drivers/driver.php?id=zamguard64.sys
dump_stornvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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